4/10 Poor
Lesley
Travelled with family
4 Jun 2025
Hotel was nice, but check in was atrocious
Ive never experienced a stay like this in all my years of travel.
We arrived at the hotel to find it in total darkness. We managed to locate a side entrance marked Reception, only to discover Reception doesn't actually exist any more. Along with two other couples we had to try and find our way around. I then tried 8 times to phone a contact number (and have screenshot this for clarity) given on the booking email only to get no reply. This is at 8.45 pm, so not ridiculously late.
We then came across another couple who explained all the rooms have keys in in the doors, you just let yourselves in. Which we all did.
Fifteen minutes later, I received a phone call from a man telling me he was the property manager. When i explained the situation, he was quite sharp, telling me you cant just pick a room. Well, im very sorry but if you had a system that explained exactly how you recieved your room munber more clearly this situation would never have arisen for us or the other guests on that evening. After a six hour drive the last thing anyone needs are complications at the booked accommodation.
Lesley
Stayed 2 nights in May 2025