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Crystalbrook Riley

5.0 star property

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Photo gallery for Crystalbrook Riley

2 bars/lounges, rooftop bar
2 bars/lounges, rooftop bar
Suite, 1 King Bed with Sofa bed | View from room
Balcony
Family Room, Sea View | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Housekeeping

Explore the area

View in a map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪1 min walk‬
  • Cairns Central Shopping Centre
    ‪11 min walk‬
  • Reef Fleet Terminal
    ‪13 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout curtains

Family Room (Resort View)

10.0 out of 10
Exceptional
(2 reviews)
  • 64 sq m
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout curtains

Urban King

8.6 out of 10
Excellent
(30 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Suite

Premium bedding, in-room safe, desk, blackout curtains

Resort Suite

  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout curtains

Resort King

9.6 out of 10
Exceptional
(17 reviews)
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 64 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Panoramic Sea

Premium bedding, in-room safe, desk, blackout curtains

Panoramic Sea

9.2 out of 10
Wonderful
(17 reviews)
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Panoramic

Urban Panoramic | Premium bedding, in-room safe, desk, blackout curtains

Urban Panoramic

  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

View from room

Sea King

9.6 out of 10
Exceptional
(17 reviews)
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout curtains

Resort Twin

8.8 out of 10
Excellent
(5 reviews)
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

View all photos for Resort Double Double

Premium bedding, in-room safe, desk, blackout curtains

Resort Double Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout curtains

Urban Twin

9.6 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Urban Suite

Premium bedding, in-room safe, desk, blackout curtains

Urban Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room - Urban View

Premium bedding, in-room safe, desk, blackout curtains

Family Room - Urban View

  • 64 sq m
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Panoramic Bath

Panoramic Bath | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, slippers

Panoramic Bath

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sea Suite

Premium bedding, in-room safe, desk, blackout curtains

Sea Suite

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Crystalbrook Riley

Luxury hotel with full-service spa and bars/lounges
A full-service spa, an outdoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. Housekeeping is available once per stay.
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.
Crystalbrook Riley's great location gets high marks from our customers. During your stay, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free WiFi
  • Enjoy Asian cuisine and ocean views while dining at Paper Crane
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body wraps, manicures and pedicures or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Steps from Cairns Esplanade and 13 minutes on foot from Cairns Central Shopping Centre
Crystalbrook Riley offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 6 meeting rooms available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Riley. For a fee, parking is available.

This 5-star Cairns hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10 AM.
Paper Crane – This poolside restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
Paper Crane Pool Side – This poolside bar specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.
Rocco – Overlooking the ocean, this rooftop bar specialises in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Calypso Club – Overlooking the ocean and pool, this bar specialises in seafood and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run films
  • IPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 42 for adults and from AUD 21 for children
  • Self-parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1002 reviews
Rating 8 - Good. 191 out of 1002 reviews
Rating 6 - Okay. 59 out of 1002 reviews
Rating 4 - Poor. 27 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacqui

Stayed 1 night in Feb 2025

6/10 Okay

Daniel

Disliked: Property conditions & facilities
My room had a very musky smell. They fixed it for second night ( still wasn’t 100%) . No offer to change rooms. Service was friendly. Rooftop Cocktail bar and restaurant was excellent!
Stayed 2 nights in May 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First class all the way!
Stayed 1 night in May 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in May 2025

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The BEST!

This hotel was amazing! Great location, amazing amenities and on site restaurants. We absolutely loved it!
Stayed 5 nights in May 2025

10/10 Excellent

Kyle

Stayed 2 nights in May 2025

10/10 Excellent

Katie

Stayed 4 nights in May 2025

10/10 Excellent

Candice

Stayed 5 nights in May 2025

8/10 Good

John William

Stayed 11 nights in May 2025

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Anhua

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More swimming pools than I could use including a dedicated 25m lap pool. Everything else is within a 20 minute walk.
Stayed 2 nights in May 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a resort hotel and delivers well in that regard. The restaurants on site and available pool side service are very convenient, provide many options and are reasonably priced by hotel standards. We had a room up on the tower which had an amazing view of the sea to wake up to. The room was generously sized, well appointed and well supported by housekeeping. It was a great room and no complaints but the cost of the excellent floor to ceiling viewing is that the windows do not open. That said when I return I will try to get one of the pool facing rooms with a balcony that faces the ocean. The view might be a little less but you an have the sliding glass door open to enjoy the sounds and the fragrances of the sea, it is a very nice tranquilizer if you are not a coastal resident. The pool has 3 sections that functionally segregates users by types with the knee high screechers favoring the sand area. There are deep enough areas to truly swim and plenty of places to just have a refreshing soak, in the sun or out. There is also a heated spa that is nice in the later evening after the air cools a bit. Pool side service is very good for food and drinks. The beach board walk is right across the street from the hotel and it is a lovely walk in a parkland in either direction. It is very well lit at night and very pretty. I always felt absolutely safe at any hour The wharf for boat tours and great restaurants are less than 15 minutes away. Heartily recommended
Stayed 5 nights in Apr 2025

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation, relaxing, good breakfast buffet
Stayed 3 nights in May 2025

10/10 Excellent

Joe

Stayed 7 nights in Apr 2025

10/10 Excellent

Anne

Stayed 2 nights in May 2025

10/10 Excellent

Randah

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am so satisfied with may stay at this hotel, honestly above my expectations
Stayed 3 nights in Apr 2025

10/10 Excellent

Tuula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back

A beautiful property. We stayed in the blue tower which was quiet, comfortable and clean. All the staff we dealt with were excellent and helpful. We had breakfast and dinner there as well which were good. Easy walk to the action end of the esplanade. A lovely experience all round.
Stayed 1 night in Apr 2025

10/10 Excellent

Mitchell Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Can’t fault anything
Stayed 5 nights in Apr 2025

8/10 Good

Anil

Stayed 2 nights in Apr 2025

10/10 Excellent

Rami

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 3 nights in Apr 2025

10/10 Excellent

ANTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular looking hotel and pool. Rooms are cleaned and stocked well daily. We had a seaview room which was amazing and comfortable. Around the pool staff are professional when bringing food and drinks. Cocktails were especially fantastic from all three different bars.
Stayed 6 nights in Apr 2025

4/10 Poor

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check your bank statement closely after staying here. They charged me twice for parking, for a breakfast I didn’t eat, and the damage deposit. Still waiting for these charges to be resolved after a few weeks Really nice hotel, great pool, room was clean etc. but the issues with charges really turned me off. Also the iPad in the room is how you order room service but our was missing the case to charge it on the dock so had to get someone to bring a charge cord and then when we did order room service it didn’t go through anyways. We were offered a free breakfast so that was good compensation but then they ended up charging us for the breakfast the next day which we didn’t even attended because I was at a skydiving event. So the hotel was really nice place to stay but I think they have some issues with management or some areas
Stayed 3 nights in Apr 2025

10/10 Excellent

Adel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025