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Crystalbrook Flynn

5.0 star property

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Photo gallery for Crystalbrook Flynn

Breakfast, lunch, dinner served; sea views
Property preview
Exterior
Wine bar, ocean views, open daily
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Housekeeping

Explore the area

View in a map
68/72 Abbott St, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Night Markets
    ‪2 min walk‬
  • Place, Esplanade Lagoon
    ‪3 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Urban King

Premium bedding, minibar, in-room safe, desk

Urban King

9.4 out of 10
Exceptional
(112 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Twin

Premium bedding, minibar, in-room safe, desk

Urban Twin

9.2 out of 10
Wonderful
(19 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Harbour King

Harbour King | Premium bedding, minibar, in-room safe, desk

Harbour King

9.2 out of 10
Wonderful
(33 reviews)
  • 25 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Master

Premium bedding, minibar, in-room safe, desk

Urban Master

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea King

Premium bedding, minibar, in-room safe, desk

Sea King

9.2 out of 10
Wonderful
(31 reviews)
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Urban

Premium bedding, minibar, in-room safe, desk

Family Urban

10.0 out of 10
Exceptional
(4 reviews)
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Urban Suite One Bedroom

Urban Suite One Bedroom | Premium bedding, minibar, in-room safe, desk

Urban Suite One Bedroom

8.0 out of 10
Very good
(4 reviews)
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea Suite One Bedroom

Premium bedding, minibar, in-room safe, desk

Sea Suite One Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 69 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite Two Bedroom

Premium bedding, minibar, in-room safe, desk

Urban Suite Two Bedroom

  • 78 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Sea Suite Two Bedrooms

Sea Suite Two Bedrooms | Premium bedding, minibar, in-room safe, desk

Sea Suite Two Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 78 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Urban Balcony King

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Flynn Suite

Flynn Suite | Premium bedding, minibar, in-room safe, desk

Flynn Suite

  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

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About this property

Crystalbrook Flynn

Luxury hotel with full-service spa and 24-hour fitness centre
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site.
Crystalbrook Flynn offers 311 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Eleme has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is open selected days.
Our customers tell us they can't get enough of Crystalbrook Flynn's great location. During your stay, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Enjoy a bite to eat at Boadwalk Social, a family restaurant with ocean views
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body wraps, body treatments or body scrubs at Eleme
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Cairns Night Markets and Cairns Regional Gallery
Crystalbrook Flynn offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, tour/ticket assistance, and concierge services are also featured at the luxury Crystalbrook Flynn. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
Boadwalk Social – Overlooking the ocean, this family restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Flynn's Italian – Overlooking the ocean, this family restaurant serves breakfast and dinner. Open daily.
Whiskey and Wine – Overlooking the ocean, this wine bar only serves dinner. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 38 for adults and AUD 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boadwalk Social
  • Flynn's Italian
  • Whiskey and Wine

Things to do

  • 24-hour gym
  • Bicycle storage
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 2 buildings
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The property charges 1 per cent for credit card payments
Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 38 for adults and from AUD 15 for children
  • Self-parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crystalbrook Flynn Hotel
Crystalbrook Flynn Cairns
Crystalbrook Flynn Hotel Cairns
Flynn a Crystalbrook Collection Hotel

Crystalbrook Flynn Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 1018 reviews
Rating 8 - Good. 202 out of 1018 reviews
Rating 6 - Okay. 56 out of 1018 reviews
Rating 4 - Poor. 18 out of 1018 reviews
Rating 2 - Terrible. 14 out of 1018 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Philippa

Stayed 1 night in Aug 2025

10/10 Excellent

Philippa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely! right on the Esplanade and walk everywhere. Aah, the glass sided swimming pools provide full visibility from public areas, great if you're a bikini bod looking to flaunt, less so for those of us who are more mature :)
Stayed 1 night in Aug 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where excellent. I have a fair of heights and they happily moved me from the 11th floor to the 3rd floor after check in and was not an issue.
Stayed 2 nights in Aug 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Abbie, Cosgrove

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never had a bad experience staying at a Crystalbrook hotel. The staff always go above and beyond, the rooms are always clean and beautiful & the room service is delicious
Stayed 1 night in Aug 2025

10/10 Excellent

Dylan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Zaida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mold

We arrive at midnight and we were given a beautiful ocean view however, they keep AC steamy so the rooms smell was moldy to the point that our nostrils were burning. The AC is controlled from the front desk so they decided the temperature of the rooms, so it was musty and disgusting. We decided to change rooms and they did but all rooms had the same issue, is not 1am and on the new new we try to just open sliding door and the door would not open. We were trapped without being able to control the room temperature nor get fresh air. I developed a terrible asthma attack and they decided to move us to a much larger room, which bc is double the size of the other 2 rooms, moldy smell was not an issue which by this time it was close to 2am. The lady saw I got really sick and wanted to call ambulance. We waited to sunrise and immediately left. Is extremely concerning that this would be okay. People with asthma or allergies could be extremely dangerous. They are cutting corners to save, they oceanfront which will create moisture and with no airflow in the rooms of course mold will buildup in AC ducks. Dont trust the 4 star review. Maybe locals dont think that mold is not an issue. Worst experience in a hotels. Last minute planning.. lessons learned.
Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Stayed 1 night in Aug 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the Esplanade! Nice pool and amenities. Staff was very friendly!
Stayed 2 nights in Aug 2025

10/10 Excellent

Eric, fairfax station

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly situated within walking distance of the pier and all the local highlights, yet designed with your privacy in mind—a true blend of convenience and elegance.
Stayed 4 nights in Aug 2025

10/10 Excellent

Tenille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location near the pier, plenty of shops and tourist areas around. Pool was quiet and enjoyable in the morning
Stayed 1 night in Aug 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

holly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel Great. Service not so much.

This is a very nice hotel with easy access to downtown. The room and the view were great. Sunsets were brillant. I do have a major complaint. One evening I called to try to order room service from 6:00-7:30 pm. The line was always busy so no dinner that night. I was not able to leave the hotel for food. The next day I told the desk manager of my problem. He was not particularly concerned. I was so I ordered dinner for that night while I was standing at the desk in the morning. No problem, I was told except that “I would have to take my place in the queue”. At 10:00 am placing an order for 5:30 pm. I was the queue. The nonchalance of the staff didn’t match the quality of the hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect location

Lovely central location, perfect for a night away and dinner out in the city
Stayed 1 night in May 2025

10/10 Excellent

Bruce

Stayed 1 night in Jul 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant in every aspect
Stayed 7 nights in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

HEATHER Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Definitely return.
Stayed 6 nights in Jun 2025

6/10 Okay

Samantha

Business traveller
Stayed 2 nights in Apr 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Marilou

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay . Accessible to everything.
Stayed 3 nights in Aug 2025

10/10 Excellent

Trent Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property, close to everything. Highly recommend
Stayed 5 nights in Apr 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Narelle

Stayed 1 night in Jul 2025

6/10 Okay

Narelle

Liked: Cleanliness, staff & service
Disliked: Amenities
The property is expensive for what it offers: the pools are undercover so the water is too cold- no one was in the water. The rooms are clean and tidy- however if you are facing the town you don’t stay in the room. The pictures indicate the rooms have a bath - they don’t. There is no ramp when you enter/ so you have to carry your luggage up the steps- that’s hard.
Stayed 3 nights in Jul 2025