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Novotel Campo Grande

4.0 star property

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Photo gallery for Novotel Campo Grande

A pool area with a tiled deck, outdoor seating, and a building with a tiled roof.
An outdoor dining area with tables and chairs, a pool, and palm trees.
Exterior
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Avenida Mato Grosso 5555, Jardim Copacabana, Campo Grande, MS, 79031-960
  • Place, Indigenous Nations Park
    ‪2 min walk‬
  • Place, Park of Powers
    ‪8 min walk‬
  • Place, Campo Grande Shopping Mall
    ‪3 min drive‬
  • Airport, Campo Grande (CGR-Campo Grande Intl.)
    ‪13 min drive‬

Room options

View all photos for Superior Apartment, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk, a TV, a chair, a lamp, and a window with curtains.

Superior Apartment, 1 Double Bed with Sofa bed

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Apartment, 1 Double Bed

A hotel room with a bed, a TV, a desk, and a door leading to a bathroom.

Superior Apartment, 1 Double Bed

8.6 out of 10
Excellent
(8 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 Double Bed

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Executive Room, 1 Double Bed

7.8 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds

Executive Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Executive Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 3 Single Beds

A hotel room with a bed, a desk with a TV, a chair, and a mirror.

Superior Room, 3 Single Beds

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed

A hotel room with a bed, a TV mounted on the wall, a small table with two chairs, and a window with curtains.

Presidential Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Suite, 1 King Bed

A hotel room with a bed, a TV, a desk, and a chair.

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a chair, a desk with a phone, and a window with curtains.

Superior Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Novotel Campo Grande

This hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a conference centre and a business centre. Housekeeping is available on request.
Novotel Campo Grande offers 155 air-conditioned accommodations with minibars and a safe. Televisions come with premium satellite channels.

This Campo Grande hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and blackout curtains. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Novotel Campo Grande, you're just a quick walk from Indigenous Nations Park. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Restaurante 365
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a playground
  • Just a 3-minute walk from Indigenous Nations Park and 5 minutes on foot from Park of Powers
  • Cats and dogs welcome for a fee (restrictions apply)
Novotel Campo Grande offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 5 meeting rooms. Event space at this hotel measures 7190 square feet (668 square metres) and includes a conference centre. A terrace, an arcade/games room, and multilingual staff are also featured at the family-friendly Novotel Campo Grande. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Campo Grande hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:00 AM to 10:00 AM.
Restaurante 365 – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Late-night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends; BRL 76 for adults and BRL 76 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Restaurante 365

Things to do

  • 9-hole adjacent golf course
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Golf caddies
  • Golf carts
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • In-room cot
  • Laundry facilities
  • Musical instrument
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 5 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (7,190 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Champagne service
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from December 27 2026 to January 2 2027 (dates subject to change):
  • Swimming pool
The following facilities are closed for New Year's Eve:
  • Bar/lounge
  • Dining venue

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: BRL 100 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 76 for adults and from BRL 76 for children
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Campo Grande Novotel
Novotel Campo Grande
Novotel Hotel Campo Grande
Novotel Campo Grande Brazil
Novotel Campo Grande Hotel
Novotel Campo Grande Hotel
Novotel Campo Grande Campo Grande
Novotel Campo Grande Hotel Campo Grande

Novotel Campo Grande Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 328 out of 727 reviews
Rating 8 - Good. 207 out of 727 reviews
Rating 6 - Okay. 109 out of 727 reviews
Rating 4 - Poor. 48 out of 727 reviews
Rating 2 - Terrible. 35 out of 727 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Noel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly staff Old room and infrastructure
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Valdir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente!!!!!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Carlos Thadeu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff and great breakfast!
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Fabiele

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2026
Verified

8/10 Good

Carlos R B

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Dejan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Everything in the hotel was just as described but the staff were what made the difference because they went beyond several times and were absolutely fantastic. Definitely recommend
Stayed 3 nights in Jul 2022
Verified

4/10 Poor

sergio

Liked: Staff & service
Disliked: Property conditions & facilities
Need betterment for grounds and rooms.
Stayed 1 night in May 2024
Verified

8/10 Good

piercristiano

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2025
Verified

8/10 Good

piercristiano

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Verified

2/10 Terrible

Wilson Louveira De Assis

Disliked: Cleanliness, staff & service, property conditions & facilities
No air conditioning, mold all over in the room, missing trim by the floor exposing bugs and spiders, room dirty, poor cleaning service.
Stayed 8 nights in Nov 2024
Verified

2/10 Terrible

Juliane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
O quarto estava sujo, com apenas 1 toalha disponivel, sendo que eramos um casal. A funcionaria da recepcao mal educada e grossa. Os carpetes do corredor fediam a xixi. Quartos velhos, com cheiro de mofo, banheiro horroroso. Nao vale nunca o valor da diaria.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

rodrigo

Liked: Staff & service
Muita poeira no quarta
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Cayo

Liked: Cleanliness, staff & service, property conditions & facilities
Bom
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Eduardo

Liked: Property conditions & facilities
Disliked: Cleanliness
A recepção conta com uma funcionária muito empática, prestativa, educada e operacional, é uma pena que não sei o nome para elogiar. O restaurante é bom, porém alguns funcionários não dão atenção aos hóspedes, principalmente quando está chegando o horário de encerrar o café, almoço e jantar, eles n costumam oferecer os serviços, demoram muito para tirar o pedido e trazer as bebidas. O restaurante tem uma linha de bebidas restrita, não tem uma coca cola (refrigerante) por exemplo, e só tem uma água de lata no frigobar dos quartos. O quarto é confortável, mas falta iluminação, a limpeza deixou a desejar, principalmente no banheiro. É a segunda vez que me hospedo nesse hotel e o padrão das falhas permaneceu.
Pia após limpeza do quarto
Pia após limpeza do quarto
Pia após limpeza do quarto
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Pedro P C

Liked: Staff & service
Disliked: Cleanliness
A limpeza do quarto ficou muito aquém do esperado. As toalhas quase não eram trocadas, senão após insistência. A roupa de cama, com furos, não foi trocada dia algum, mesmo tendo caído um pouco de café sobre ela... Parecia tudo mais um IBIS Budget do que um NOVOTEL.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

André

Liked: Staff & service
Custo benefício elevado Pelo valor cobrado da diária, esperava mais do quarto e do café da manhã
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Jackeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bom o hotel é bem bonito, porém no corredor entre os quartos tem um cheiro muito forte creio que deve ser tapete que existe. Além disso no meu checkin não me foi avisado sobre a questão do café da manhã, este que custou uns R$83 e achei muito simples pelo valor cobrado, deveria ter mais opções.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities
Quarto está limpo, muito bem recepcionado na chega.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Paulo Val

Liked: Cleanliness, staff & service, amenities
O quarto era bom mais a Tv não pegava nem o canal da própria cidade
Stayed 4 nights in Feb 2026
Verified

2/10 Terrible

Ximena

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La persona que me atendio cuando hice el check in no fue amable, además yo había solicitado con desayuno incluido y me quizo cobrar aparte el desayuno. Por último se corto la luz en el hotel y estuvimos varias horas sin luz y sin aire acondicionado.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Cristiano

Liked: Cleanliness, staff & service, amenities
Equipe
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

MARIA LIDUINA HENRIQUE DA

Liked: Cleanliness, staff & service, amenities
Equipe desde da recepção e restaurante todos educados e simpatico
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Marcia Freire

Liked: Cleanliness, staff & service, amenities
Adorei o espaço e o atendimento.
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

IAGO

Disliked: Amenities
Custo benefício péssimo. Quarto antigo, pouca possibilidade de regulagem do ar condicionado que é embutido. Tentam enganar o cliente sobre o café da manhã. Colocam "café da manhã disponível na propriedade" como benefício, mas não é incluso. É enganação. Não informam no check-in e somente na entrada do café. Tentam ganhar dinheiro na surpresa e no susto do cliente. Custo benefício péssimo
Stayed 1 night in Jan 2026
Verified

8/10 Good

Debora

Liked: Cleanliness, staff & service, amenities
O quarto estava impecável e a equipe foi gentil e cordial
Stayed 1 night in Jan 2026