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Aloft Cancun

3.5 star property

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Photo gallery for Aloft Cancun

View from property
Meeting facility
Minibar, in-room safe, desk, laptop workspace
Restaurant
42-inch LCD TV with satellite channels, TV

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO, 77500
  • Place, Cancun Convention Center
    ‪3 min walk‬
  • Place, Caracol Beach
    ‪5 min walk‬
  • Place, Gaviota Azul Beach
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for aloft, Room, 2 Queen Beds, Lagoon View

aloft, Room, 2 Queen Beds, Lagoon View | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds, Lagoon View

8.2 out of 10
Very good
(13 reviews)
  • Lagoon view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed, Ocean View

aloft, Room, 1 King Bed, Ocean View | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Ocean View

7.0 out of 10
Good
(6 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed, Lagoon View

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed, Lagoon View

7.0 out of 10
Good
(14 reviews)
  • Lagoon view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Ocean View

Beach/ocean view

aloft, Room, 2 Queen Beds, Ocean View

7.6 out of 10
Good
(18 reviews)
  • Ocean view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds | Minibar, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds

8.0 out of 10
Very good
(98 reviews)
  • Lagoon view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed

  • Lagoon view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Aloft Cancun

Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli and conference space. Housekeeping is available on request.
Aloft Cancun offers 177 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the pool at Aloft Cancun. During your stay, you'll be connected to the convention centre and just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, an outdoor pool and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from UltraMar Ferry Terminal and Cancun Convention Center
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Aloft Cancun offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 366 square feet (34 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and dry cleaning/laundry services are also featured at the business-friendly Aloft Cancun.

This 3.5-star Cancun hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10:00 AM.
NOOK – On-site restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:00 AM for a fee: MXN 270 for adults and MXN 135 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • NOOK

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 366 square feet of conference space
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2013
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 1140
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 1140
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 861 per accommodation, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per night
  • Service fee: MXN 55 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 270 for adults and from MXN 135 for children
  • Pet fee: MXN 861 per accommodation, per night
  • Early check-in fee: MXN 1140 (subject to availability)
  • Late check-out fee: MXN 1140 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aloft Cancun
Aloft Hotel Cancun
Cancun Aloft
Aloft Cancun Hotel

Aloft Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 301 reviews
Rating 8 - Good. 73 out of 301 reviews
Rating 6 - Okay. 30 out of 301 reviews
Rating 4 - Poor. 12 out of 301 reviews
Rating 2 - Terrible. 15 out of 301 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Dana

Travelled with family
Disliked: Amenities
I syill dont have my confirmed check in
Stayed 1 night in Dec 2025

10/10 Excellent

Kristen

Liked: Cleanliness, property conditions & facilities
Room was spotless and well taken care of, staff was wonderful. I was a solo traveller and felt safe and welcomed in the hotel, i appreciated that its not a party hotel and was quiet while I was there for a conference.
Stayed 9 nights in Nov 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Very clean, very helpful, would stay again
Stayed 2 nights in Nov 2025

8/10 Good

Shailesh

Travelled with family
Liked: Cleanliness
Clean room, neat
Stayed 4 nights in Nov 2025

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Room was clean, quiet. Breakfast was a convenient start to the day.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Friendly, helpful staff. Cool shower.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice staff. Such a great hidden gem in cancun! Alejandro went above and beyond at a restaurant next door with an ocean view table & a free drink. Thank you!!
Stayed 1 night in Nov 2025

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 4 nights in Oct 2025

10/10 Excellent

Sangmin

Stayed 1 night in Oct 2025

10/10 Excellent

Markiel

Travelled with family
Liked: Amenities
Everything
Stayed 2 nights in Oct 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was the main reason for choosing this hotel but the hotel itself did not disappoint at all. Staff especially were very friendly and helpful.
Stayed 4 nights in Oct 2025

10/10 Excellent

Otniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for shopping, entertainment, dining, and transportation
Stayed 3 nights in Oct 2025

10/10 Excellent

Regina, Cabos San Lucas

Stayed 2 nights in Oct 2025

10/10 Excellent

Regina, Cabos San Lucas

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, the staff is super friendly and helpful, the location it’s perfect, you are so close to all the night life, the convention center, and a lot of restaurants options
Stayed 1 night in Oct 2025

8/10 Good

Cesar

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Arturo, the bartender is great, good attitude, he saved the bored experience by the pool
Stayed 4 nights in Jul 2025

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking nice rooms and super close to the action
Stayed 1 night in Oct 2025

10/10 Excellent

Danielle

Stayed 1 night in Oct 2025

10/10 Excellent

Tania

Stayed 1 night in Sep 2025

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A large supermarket nearby. This hotel needs to have the open bar moved indoors when it starts raining outside. It takes to long to move it indoors. Not good for business. The facility is clean and the area is excellent. I couldn’t find any negatives with this place!
Stayed 3 nights in Sep 2025

6/10 Okay

Donghak

Stayed 2 nights in Sep 2025

10/10 Excellent

marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Loft. The place is located in a heart of Cancun,staff is friendly,my room had a goid view (partial ocean).If you are not looking for a beach resort this is a great option
Stayed 1 night in May 2025

10/10 Excellent

Randy

Stayed 1 night in Sep 2025

10/10 Excellent

ZABEEDA, CUNUPIA

Stayed 2 nights in Sep 2025

8/10 Good

Oscar

Stayed 1 night in Aug 2025

10/10 Excellent

Cecil, Paradise

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Not a lot to do outside the resort
Stayed 1 night in Sep 2025