See all properties

Cancun Bay All Inclusive Hotel

Property class: 3.5

Choose dates to view prices

Photo gallery for Cancun Bay All Inclusive Hotel

Exterior
Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout curtains
2 outdoor pools, open 8:00 AM to 6:00 PM, pool umbrellas, pool loungers
4 restaurants, breakfast, lunch, dinner served; international cuisine
4 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Boulevard Kukulkan KM 3.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Playa Tortugas
    ‪3 min walk‬
  • Place, Las Perlas Beach
    ‪9 min walk‬
  • Place, Langosta Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, individually decorated, blackout curtains

Standard Room

7.6 out of 10
Good
(75 reviews)
  • 31 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Bedrooms

Junior Suite, 2 Bedrooms | Minibar, in-room safe, individually decorated, blackout curtains

Junior Suite, 2 Bedrooms

7.6 out of 10
Good
(28 reviews)
  • 56 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Master Suite 3 Bedrooms

Master Suite 3 Bedrooms | Minibar, in-room safe, individually decorated, blackout curtains

Master Suite 3 Bedrooms

7.0 out of 10
Good
(13 reviews)
  • 96 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 Double Beds and 2 King Beds

View all photos for Superior Room, Ocean View

Minibar, in-room safe, individually decorated, blackout curtains

Superior Room, Ocean View

8.0 out of 10
Very good
(32 reviews)
  • Ocean view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

Similar properties

On the beach, white sand, sun-loungers, beach umbrellas
Occidental Costa Cancún All Inclusive
Zona Hotelera
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 2,741 reviews
The price is €158
includes taxes & fees
17 May - 18 May
Occidental Costa Cancún All Inclusive

About this property

Cancun Bay All Inclusive Hotel

At Cancun Bay All Inclusive Hotel, spend the day on the beach where you can enjoy volleyball. Then return for a meal at one of the property's 4 restaurants.
Cancun Bay All Inclusive Hotel offers 132 air-conditioned accommodations with laptop-compatible safes and an iron/ironing board. Rooms open to balconies or patios. Each accommodation is individually decorated. LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower. Housekeeping is offered on a daily basis and hairdryers can be requested.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision. Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us they can't get enough of Cancun Bay All Inclusive Hotel's great beach location. During your stay, you're just a quick walk from Playa Tortugas. Free WiFi in public areas, free self-parking and a free manager's reception are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy international cuisine with pool views at El Faisan, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, volleyball and yoga classes
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute drive from Langosta Beach and a few minutes from Plaza Las Americas
  • Local-area shuttle service available for a fee
Some rates at Cancun Bay All Inclusive Hotel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Cancun Bay All Inclusive Hotel for summer fun including 2 outdoor swimming pools, a children's pool and volleyball.

A free manager's reception is offered daily. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This Beaux Arts property also offers a hot tub, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

The property hosts a free manager's reception daily.
El Faisan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Vista Sushi Zen – This poolside theme restaurant specialises in Japanese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open selected days.
La Piña – This poolside restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Trattoria – This poolside theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Cancun Bay All Inclusive Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Faisan
  • La Piña
  • La Vista Sushi Zen
  • Trattoria

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Shopping
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (1,970 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Lift (74 centimetre wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 floors
  • 5 buildings
  • Ballroom
  • Banquet hall
  • Beaux Arts architecture
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 55

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cancun Bay All Inclusive Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.92 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 55 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Bay Resort All Inclusive
Qbay Cancun Hotel And Suites
Qbay Cancun Hotel Cancun
Cancun Bay All Inclusive
Cancun Bay Resort

Cancun Bay All Inclusive Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 535 out of 1311 reviews
Rating 8 - Good. 331 out of 1311 reviews
Rating 6 - Okay. 214 out of 1311 reviews
Rating 4 - Poor. 112 out of 1311 reviews
Rating 2 - Terrible. 119 out of 1311 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Kelli

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean rooms and entire hotel.
Stayed 5 nights in Jan 2026

6/10 Okay

Jimmy

The food was ok there some days when it was good and other times when the food had barely flavor, raw or just the same
Stayed 14 nights in Dec 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, property conditions & facilities
We loved the overall environment.
Stayed 5 nights in Nov 2025

8/10 Good

Joangel

Liked: Cleanliness, staff & service, room comfort
The staff was great.
Stayed 3 nights in Jan 2026

6/10 Okay

nam

Travelled with partner
Liked: Cleanliness, staff & service
The romm is clean and nice view of the ocean. Breafast is exceleent. The wines taste worse than bad vinegar. The magarita is not worth drinking. The buffet , well, nothing is worth wrting home.
Stayed 2 nights in Jan 2026

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing
Stayed 5 nights in Jan 2026

2/10 Terrible

Cathy Ann

Disliked: Amenities
Room, Food,Construction noise, Picures of the room and actuality is totally different
Stayed 5 nights in Jan 2026

10/10 Excellent

Luz

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Second time here. Been to 9 other resorts in Riviera Maya and this one stands out. Beautiful property, plenty of pools and entertainment. The food is excellent, especially the lunch buffet by the main pool. Best we’ve had in Mexico. The beach is not the prettiest, but there’s a nice area for water-sports that is very calm. Highly recommend.
Stayed 7 nights in Nov 2025

8/10 Good

Kevin

Nice small resort with
Stayed 1 night in Jan 2026

2/10 Terrible

Matthew C

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff coned us into going to a different resort to have a timeshare presentation decided to change to the better resort and got charged for both resorts resulting in an extra $2000 spent on accommodations.
Stayed 4 nights in Dec 2025

10/10 Excellent

Gustavo Leonel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hermosa aventura de año nuevo en Cancun bay resort ALL INCLUSIVE El alojamiento y los servicios del hotel fueron perfectos, fue una experiencia All inclusive excelente. La fiesta de Año Nuevo fue genial, con show de musica mexicana, baile y DJ. La habitacion con vista al mar super comfortable, y la calidad abundancia y variedad de comidas de los diferentes sectores de comida y restaurante buffet fueron excelentes. Las piletas son espectaculares, tiene una interna y 3 externas. Grandes actividades de animación durante todo el día, muy divertidas y bien conducidas por Drisdey, Alicia y el Dj Iván. Recomendamos este hotel por calidad costo/beneficio y seguramente volveremos. Gracias a todo el team del Cancun bay resort!!!! Agradecimiento especial a los mozos Miguel del buffet restaurante Faisan, a Saul y Javier de la Piña, que nos mantuvieron hidratados con prosecco todo el día.
Stayed 4 nights in Dec 2025

6/10 Okay

Lyle

Liked: Cleanliness, staff & service
The rooms were clean but oddly adjoining other rooms. Therefore some amenities(hair dryer and safe) were shared with the adjoining room. The area is fairly noisy especially during holiday celebrations. A rave was positioned a block away and went on through the night and next morning. That kept the entire group I traveled with up all night. The worst part was the food! In order to eat at the hotel restaurants, you had to make a reservation at 8:30Am the day of and no one told us that. The restaurants are not all open every day. The buffet is open every day but serves the same food every day and calls it something different. I was very disappointed as I was looking forward to good Mexican food on this trip and did not get served any. The beach is beautiful and clean. The concierge is helpful and speaks English very well!
Stayed 4 nights in Dec 2025

6/10 Okay

Robyn

Travelled with family
Liked: Staff & service
Clean friendly staff. Pool was very cold. Housekeeping came at end of the day which was not ideal. Drinks in room not always replaced daily unless ask. Had a nice time fur short vacation at small resort.
Stayed 5 nights in Dec 2025

10/10 Excellent

Eric

Stayed 7 nights in Dec 2025

10/10 Excellent

Juanita De la

Stayed 6 nights in Dec 2025

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, amenities
The place is really run down, like the worst motel you can imagine. There's a speaker blaring music all day in the pool area, which most of the windows face, so forget about relaxing in your room during the day. We turned around and left right away, willing to lose all the money -- it was that bad.
Stayed 7 nights in Dec 2025

8/10 Good

angie

Travelled with family
Liked: Cleanliness, amenities
Everything was great, with the exception of the food. The buffet was disappointing. Other than that, this place is excellent.
Stayed 4 nights in Dec 2025

6/10 Okay

Alexandru

Travelled with family
Liked: Cleanliness, staff & service
The resort had 2 main issues. (1) there was limited dining options... the main buffet had very limited selection of food & then dining. The reservation system for the select restaurant was not explained to us well. (2) The internet at hotel was horrible, 7MB download, and it only worked mostly inside our room...many common areas did not have working internet.
Stayed 7 nights in Dec 2025

6/10 Okay

Zaheda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 5 nights in Dec 2025

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness
Our room was not available, not surprised, they did however send us to an ocean view with only 1 bed, on the first night I fell because there was 3 steps down to bed and only took 2. Other than that the staff was very good. I wish the food was better at the Japanese restaurant. The service was aweful. The worse night we had there. All in all the main restaurant was the best and along with help they have it made our trip tolerable. Paty, main dining room and Ramon, italian were two highlights. The Italian was the best food we had along with omelattes daily and lots of fruit. The young lady with her new pup named Luna was very kind and helpful also at the front desk. I wish they had better wifi though, I also found out after getting there that my phone wouldn't work, even though I called and changed my plan to allow. The phone didn't work in our room and the desk man called the ride service to find out the pickup time for our trip to the airport. They keep everything very clean and the bar service was excellent!
Stayed 7 nights in Dec 2025

4/10 Poor

Danyelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were very hard. Times were restricted. Difficult to get restaurant reservations. We will not be returning. This place could be really nice with some TLC. No couch in the common area. No decorations through out. Shower head had to be replaced due to excessive buildup. Yeah not worth the price.
Stayed 8 nights in Dec 2025

8/10 Good

Wei

Travelled with family
Liked: Cleanliness, amenities
Check in is smooth, beach is clean, food could be a little better
Stayed 3 nights in Dec 2025

10/10 Excellent

Brittany

Stayed 2 nights in Dec 2025

2/10 Terrible

Chad

Liked: Cleanliness, amenities, property conditions & facilities
They gave away out second room, still waiting to hear back from Expedia, they said they would get ahold of the hotel and send me an email. I never got an email yet.
Stayed 6 nights in Dec 2025

4/10 Poor

Brian

Travelled with partner
Disliked: Amenities
I’m giving this resort 2 stars mainly because most of the staff were kind, the lobby looked nice, and the property was clean. Unfortunately, that’s where the positives ended. The Cons There was no bottled water provided. If you wanted water at night, you had to go to the bar (if it was even open), get a glass of water, and carefully carry it back to your room without spilling it. The room was extremely outdated and very small. Several bruises from bumping the bed frame. Steps down to bedroom were slippery. The bed was very firm. The bedding was terrible — just a sheet — and we had to request a blanket. The shower looked like something out of a high school gym. For dinner, we were forced to use the buffet because restaurant reservations must be made by 8:30 AM and we didn't get to the hotel until 4PM. We arrived for dinner right when the buffet opened and none of the food was even warm. We tried chicken, beef, pork, potatoes — everything was room temperature, which made me afraid to eat. We had booked for 7 nights and left after the first night. No refund was given, but at that point I just needed to get out of there. During checkout, the employee didn’t ask why we were leaving early and didn’t seem to care at all. They also charge a $10 deposit if you need a second room key. and they consider Captain Morgan “top shelf” and charge additional fees for it, which was surprising. No Wi-Fi I do not recommend this hotel. Save your money and go somewhere else.
Stayed 2 nights in Dec 2025