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Cyan Cancun Resort & Spa

3.5 star property

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Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Restaurant
Massages on the beach
Outdoor pool, free pool cabanas, pool umbrellas

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪14 min walk‬
  • Place, El Rey Ruins
    ‪19 min walk‬
  • Place, Delfines Beach
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(67 reviews)
  • Beach view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.4 out of 10
Good
(39 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Sea View

8.0 out of 10
Very good
(26 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View | In-room safe, desk, laptop workspace, blackout curtains

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

7.6 out of 10
Good
(63 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

Cyan Cancun Resort & Spa

When you stay at this beach hotel, you can enjoy umbrellas, sunloungers and free beach club on site.
Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with a safe and complimentary slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us they can't get enough of Cyan Cancun Resort & Spa 's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a lift and a terrace
  • On-site recreation includes a private beach
  • Guests have great things to say about the pool and the helpful staff
  • 8 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 2-minute drive from Delfines Beach
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sunloungers.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 2 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 761 out of 1843 reviews
Rating 8 - Good. 428 out of 1843 reviews
Rating 6 - Okay. 278 out of 1843 reviews
Rating 4 - Poor. 163 out of 1843 reviews
Rating 2 - Terrible. 213 out of 1843 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Nelson

Stayed 4 nights in Dec 2025

2/10 Terrible

Jenel

Disliked: Cleanliness, staff & service, property conditions & facilities
What I saw online was not what I experienced in person. The property is old.The sheets are stained and discolored. The entire property needs a revamp. The pics online are what it looked like when it first opened but now… it’s poorly kept. The staff is very unwelcoming and rude. You can see their facial expressions with irritation when you asked for simple request such as a beach towel. Overall I will rate this a zero! I will never recommend to anyone or stay there again.
Stayed 3 nights in Dec 2025

4/10 Poor

Midiala

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff is not nice, not a lot of amenities, toilet did not flush well, the restaurant doesn’t have good food, a lot if restrictions in the hotel, I felt like I was punished. they didn’t make an effort to make us feel welcome. Continental breakfast was good, the pool is great. I won’t book this hotel again. There are so many hotels in that area that you can book any but this one.
Stayed 2 nights in Dec 2025

6/10 Okay

Rachel

Travelled with partner
Liked: Cleanliness, amenities
View was awful- car park and maintenance sheds – and they seem to object to people enjoying the pool facilities and having fun! They have a rule where you’re not allowed to have fun at the pool and you’re supposed to be outside the water’s edge, half-dead and getting skin cancer. Menu at the restaurant was very small, expensive and did not cater to any dietary requirements.
Stayed 1 night in Dec 2025

10/10 Excellent

Kristina

Liked: Cleanliness, amenities
The pool and beach were beautiful! The staff were very friendly. The room was modest but clean. Hotel could use some upkeep in areas but for the price it was great. Will definitely be back.
Stayed 1 night in Dec 2025

10/10 Excellent

Nikhil

Stayed 1 night in Nov 2025

10/10 Excellent

Ankit Nanak Khilnani and Mayurkumar Mukeshbhai

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views from the room! Pool was great and very well maintained. Staff is very polite and helpful. Condition of the room was not bad.
Stayed 6 nights in Nov 2025

2/10 Terrible

Giovanni

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only good thing about this place is the older lady in the restaurant bringing you the breakfast. Anything else here is bad. I was there for 4 nights and the room smelled like sewer because under the restroom sink there is a drainage that made the whole room smell bad. I stayed in the first floor my room had a hot tub. The first night the hot tub didn’t work so they accommodated me in another room the following night. The hot tub was disguising i only went in once. There was mold in the showers and all over the room. The metals had rust the curtains and furniture was old and out dated. It looked like they found it on the side of the road. Be careful with the people next to the receptionist selling you the tours and excursions they give you a price and then it turns out to be 60$ more once you check it bank statement. Once you pay you can’t get a refund. I don’t recommend this place at all.
The hot tub faucet was loose and all around the faucet was disguising.
The couch they found on the side of the road
The crusty moldy curtain
All the mold and rust on the night lamp inches away from your head
Stayed 4 nights in Nov 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay, and was just great as the first one. Will be coming back in 2 months 😇
Stayed 2 nights in Nov 2025

2/10 Terrible

Armoni

Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting hotel ever. Me and my family arrive at the hotel and checked in the room. The room was dirty. Mow everywhere black stuff on the walls black stuff in my bedroom however I asked to switch my bedroom. They made it an issue since I stated I want to switch my room. They had fake security come upstairs to my room And stay to my child’s father no smoking in the room. Why would you tell us that if you already told us that downstairs, I felt like since he was black, they automatically thought he smoked. They changed my room. There was no phone, no microwave and no Internet connection to be able to watch TV. The outlets did not work in the room. I went downstairs to book excursions and I was charged a $63 and I asked what for he couldnt give me a reason, I went to my excursions that I paid for beforehand. Once I got there only my child’s father was able to do the surgeons and I was unable due to the package. They gave us at the hotel that they lied about when I got back to the hotel and I confronted them, they act like they couldn’t speak English now I feel like we was robbed because we couldn’t speak their language and we was being overcharged. When my child’s father went on the beach security kept following him around even when he asked why are you all following me then we began to get uncomfortable because we had a child with us. When leaving they charge us $118 just to leave because they stated that we were smoking and we was not
Stayed 3 nights in Nov 2025

2/10 Terrible

maribel

Disliked: Amenities, property conditions & facilities
Horrible la habitacion no permitian en la alberca escuchar musica por tu celular jamas voy a volver y la verdad no lo recomiendo para nada
Stayed 3 nights in Nov 2025

6/10 Okay

Alisha

Disliked: Cleanliness, staff & service
The pool was nice. The food at the restaurant was outstanding but service was horrible. It took 30 min to get coffee and another 30 to get our breakfast. Originally the room they put us in had a blinking light, no balcony and smelled awful. They moved us once I showed them my confirmation which included a balcony. Chipped paint everywhere, dirty walls and doors, leaking shower. Bed was comfortable. I brought a white noise machine thankfully, otherwise it would have been very loud. This is definitely a budget hotel and the pictures far outweighed the reality.
Stayed 1 night in Dec 2025

10/10 Excellent

Kerry Bernard, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Food was meh but overall great for the price and area is walking distance 20mins
Stayed 4 nights in Nov 2025

10/10 Excellent

Ana Lidia

Stayed 2 nights in Nov 2025

8/10 Good

Said, katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

2/10 Terrible

Petronilo

Stayed 2 nights in Nov 2025

8/10 Good

Lina Renee

Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay at the Cyan resort and spa. The pool and beach views were spectacular. The staff was very helpful they had great attitudes. Overall the rooms were clean the property needed some updates. Yes I would stay there again and recommend it to my friends. It's not a 5 Star resort but it makes up for it with a great beach location and access the VIEWS from your balcony are amazing
Stayed 8 nights in Nov 2025

10/10 Excellent

Yoselin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2025

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant was out of some things but t
Stayed 23 nights in Nov 2025

8/10 Good

Sopheany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay and close to the convenient store and bus. Great view of the ocean!
Stayed 2 nights in Nov 2025

10/10 Excellent

rosalinda

Liked: Cleanliness
Yes
Stayed 1 night in Nov 2025

10/10 Excellent

Mitali

Stayed 5 nights in Nov 2025

2/10 Terrible

Ana P

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
0 star on everything hotel is not what it looks like in the pictures, the room dirty not updated, old, ac didn’t work for two days, something was on the beds because I had red little spots on my legs and hands, very bad service in receptionist. The only resin I have a 1 star is the location the beach is amazing with amazing views that’s all. If they update this hotel it will be amazing.
Stayed 4 nights in Nov 2025

2/10 Terrible

KEISHA

Disliked: Cleanliness, amenities, property conditions & facilities
The room was horrible, sheets and robes were dirty, the faucets and lamps were filled with rust and mold, bathtub was filthy. Requested a change but the alternative was just as horrible and was costing more. My sister was becoming sick from the mold so we booked another hotel and requested a refund after a back and forth dialogue with the hotel manager she agreed to refund the money directly to expedia. We informed expedia of the situation sent proof of the correspondence including signed paperwork issued by the front desk staff at the directive of hotel management. To date we have yet to receive the refund and all we are getting is run around!
Stayed 3 nights in Nov 2025

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service
We had a canceled flight and this property was only 10 minutes from airport so we chose it. We were very impressed with the staff, the pool and the beautiful beach location. The waves were very big here but the beach and water were beautiful. The beach chairs probably need replaced but other than that beach was great! Pool was large and clean, pool bar was small but bartender got drinks out quick and they were good. Not fancy but good value for the money. Our bed was AWESOME! We have stayed in Cancun/Playa/Tulum/Isla Mujeres probably 20 times and unlike 90% of the beds we've had this bed was extremely comfortable. We had a lower level pool front room with steps that went right out to our pool cabana. The room also had a 2 person jetted tub that we didn't use. The water pressure and hot water were also great and not always very good at other resorts. For the money this place was amazing. I don't know that I would want to stay more than a few nights as there isn't a lot of food choices or entertainment nearby and the resort is pretty minimal but I would highly recommend for anyone needing a night or two on a budget.
Stayed 1 night in Nov 2025