Dreams Sands Cancun Resort & Spa - All Inclusive

4.0 star property

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4 outdoor pools, pool umbrellas, pool loungers
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Preferred Club Master Suite | Free minibar, in-room safe, desk, laptop workspace
Free minibar, in-room safe, desk, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly

Explore the area

View in a map
Cancun, QROO
  • Place, Plaza Caracol Mall
    ‪2 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

Deluxe Partial Ocean View King

7.8 out of 10
Good
(6 reviews)
  • 33 sq m
  • Partial ocean view
  • Sleeps 3

Deluxe Partial Ocean View King with Balcony

7.0 out of 10
Good
(18 reviews)
  • 33 sq m
  • Partial ocean view
  • Sleeps 2

Deluxe Ocean Front Double

8.6 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4

Deluxe Ocean Front King with Balcony

  • 33 sq m
  • Ocean view
  • Sleeps 2

Preferred Club King Ocean Front

  • 33 sq m
  • Ocean view
  • Sleeps 4

Preferred Club Corner Suite Ocean Front

  • 45 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Honeymoon Plunge Pool Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View Double

8.2 out of 10
Very good
(23 reviews)
  • 33 sq m
  • Partial ocean view
  • Sleeps 4

Deluxe Ocean Front King

8.6 out of 10
Excellent
(22 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 3

Preferred Club Double Ocean Front

7.6 out of 10
Good
(8 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4

Family Suite

  • 65 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Preferred Club King Balcony Ocean Front

  • 33 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Partial Ocean View King

8.0 out of 10
Very good
(23 reviews)
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Premium Double Partial Ocean View

8.8 out of 10
Excellent
(3 reviews)
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Premium Double Ocean Front

8.4 out of 10
Very good
(7 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Premium King Balcony Ocean Front

8.8 out of 10
Excellent
(17 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Preferred Club Double Ocean Front

7.6 out of 10
Good
(11 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Premium Preferred Club King Ocean Front

7.8 out of 10
Good
(7 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premium Preferred Club King Balcony Ocean Front

9.0 out of 10
Wonderful
(9 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Master Suite

  • 96 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Presidential Suite (Presidential)

  • 132 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Preferred Club Double Balcony Ocean Front

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Family Connecting Room

  • 65 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Bed

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About this property

Dreams Sands Cancun Resort & Spa - All Inclusive

On private beach with 4 outdoor pools, near Forum By The Sea Mall
Catch some rays on Dreams Sands Cancun Resort & Spa - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.
Dreams Sands Cancun Resort & Spa - All Inclusive offers 414 air-conditioned accommodations with free minibar items and a safe. 42-inch LED televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, Access to hot tub and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Pevonia has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Dreams Sands Cancun Resort & Spa - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking and 4 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at World Cafe, one of the property's 6 restaurants and 5 bars/lounges
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with Swedish massages, body scrubs or manicures and pedicures at Pevonia
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, a gym and volleyball
  • Guests have great things to say about the location and the beach
  • Within a 15-minute walk of Cancun Convention Center and Forum By The Sea Mall
  • Local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Dreams Sands Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Dreams Sands Cancun Resort & Spa - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a hot tub. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun property is smoke free.

World Cafe – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Portofino – Overlooking the ocean, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Himitsu – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Gaucho – This fine-dining restaurant specialises in international cuisine and only serves dinner. Open daily.
El Patio – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Gaucho
  • Himitsu
  • Portofino
  • World Cafe

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sailing
  • Shopping
  • Table tennis
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Lifeguards on site
  • Snack bar/deli
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 10 floors
  • 4 buildings
  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • For stays on 1 January, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Dreams Sands
Cancun Sands Resort
Dreams Cancun Sands
Dreams Resort Cancun
Dreams Sands
Dreams Sands Cancun
Dreams Sands Cancun Resort
Dreams Sands Resort
Dreams Sands Resort Cancun
Sands Cancun
Dreams Sands Cancun Resort Spa All Inclusive
Dreams Sands Cancun Resort Spa
Dreams Sands Cancun Resort All Inclusive
Dreams Sands Resort All Inclusive
Dreams Sands Cancun All Inclusive
Dreams Sands All Inclusive

Dreams Sands Cancun Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 768 out of 1526 reviews
Rating 8 - Good. 365 out of 1526 reviews
Rating 6 - Okay. 223 out of 1526 reviews
Rating 4 - Poor. 75 out of 1526 reviews
Rating 2 - Terrible. 95 out of 1526 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Liked: Cleanliness
We thoroughly enjoyed our stay. Everyone was incredibly friendly and welcoming. Highly recommended
Stayed 3 nights in Aug 2025

10/10 Excellent

Aminata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing!! Staff was amazing! Food was amazing. I highly recommend
Stayed 5 nights in Aug 2025

10/10 Excellent

Dolinda

Travelled with family
Liked: Amenities, property conditions & facilities
We loved this resort, the staff was amazing, Lorena oue concierge was very helpful and attentive to our needs specially with our elderly mothers. Its centrally located to shops and easy walkable. Luis and Jesus, the bartenders we amazing as well. I highly recommend this location.
Stayed 7 nights in Aug 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing! Perfect for a week getaway!
Stayed 6 nights in Aug 2025

10/10 Excellent

Faketa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2025

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great tiny resort. Swim up bar closed early :-/ … beach is gorgeous but hip deep and not swimmable but you can literally sit in the water with drink. Staff was super friendly.
Stayed 6 nights in Aug 2025

10/10 Excellent

Kelly L, Glen Allen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with wonderful staff and it smelled wonderful. The property and rooms were kept spotless. The hydro therapy and massage were awesome spa treatments.
Stayed 4 nights in Aug 2025

6/10 Okay

Ana K

Travelled with family and small children
Liked: Cleanliness, staff & service
I don’t usually leave reviews, but I thought this might help the next person. I stayed 5 nights with my family and upgraded to the Preferred Club. The upgrade does have its perks, you get access to an additional breakfast option, a private pool, and premium liquor. The Preferred pool itself is great, as is the bar right next to it. The downside is that we were never able to get loungers at that pool during our entire stay. I’m not sure if people were waking up at 5 a.m. to reserve them, but every day I ended up leaving my things in a corner just to be near the pool. On the positive side, the staff was wonderful, friendly, attentive, and truly made the stay enjoyable. The beach here is also one of the best in Cancun: very clean, with water that’s far more beautiful than at other hotels I’ve visited. That said, the food overall was mediocre, with the only standout being the hibachi restaurant. They also advertise the Preferred Club rooms as “renovated,” but I found mine to be quite dated and not renovated at all. If this was the upgraded option, I can only imagine what the regular rooms look like. Overall, I did make the best of it and had a good vacation, but between the outdated room and the food quality, I don’t think I would return.
Stayed 5 nights in Aug 2025

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best beach in the hotel zone

I traveled with 2 kids. Excellent location. Most beautiful beach in the area free of sea weed. Turquoise water. Food was tasty. Did not have to book in advance for the restaurants. Room was clean. They also had entertainment / singers/ dancers and a band. Will return.
Stayed 6 nights in Aug 2025

6/10 Okay

Elizabeth

Stayed 3 nights in Jun 2025

10/10 Excellent

Margarita, Temecula

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a staycation weekend with the family, service was above and beyond our espectarions, true all inclusive service and vas food options for anytime of the day, entertainment was good but I think they can do a little better, other than that the property and service is great!
Stayed 1 night in Aug 2025

10/10 Excellent

Indelisa

Stayed 4 nights in Aug 2025

4/10 Poor

Diann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: (1) As soon as we entered we were greeted with a warm eucalyptus towel for our hands. (2)We were immediately attended and provided a tour of the premises after having lunch. (3) Food was amazing lots of options and no reservations ahead of time needed. ! (4) Free kayaking and paddle boarding. Cons:(1) Before the “tour” we had to sit thru a sales pitch for about 15 minutes which was annoying. (2) HALF of the beach is for preferred members only and the other half of the beach is full of rocks and very packed. I have never seen a resort make HALF of the beach for folks who pay more. (3) No standard evening entertainment that is expected at resorts. They had a Lilo and Stich movie night, 2 guys singing indoors another night (boring) and on Monday night they had a really good singer BUT in order to get close you had to buy bottles or pay for dinner. They only put 20 chairs for the general non- paying public. (4) No casinos, no clubs nothing to do at night but eat and walk around. (5) Premises are small not much to explore and it felt very divided if you did not pay extra for the preferred packages.
Stayed 3 nights in Aug 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place. Good food. Great beach
Stayed 8 nights in Aug 2025

4/10 Poor

Denise

Liked: Cleanliness
Disliked: Staff & service
Great location, poor food and slow service
Stayed 4 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service
All of the employees at the facility were absolutely stunning. Customer services, top notch. I’m in the industry myself, and when I get a good customer service. I can appreciate it. I have to say just because of the customer service. I would definitely recommend and stay at this location again truly a dream vacation.
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and the water is amazing
Stayed 7 nights in Aug 2025

10/10 Excellent

SHABANA EUSTASHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great! I enjoyed my stay. Restaurants needs a little bit more food options eg. asian fusion needs more food on the menu and little more authenticy, guapo grille needs more options for people who don't eat beef. All the other were great. Buffet was excellent selection all day. Drinks at the bars were perfect! Rooms were neat and clean, however it definitely needs updating, furniture were old and a paint job shower heads needs cleaning (mold) spa staff was excellent and service 100%. staff overall were very kind, helpful and accommodating, including the tour service. Overall Very hardworking people.
Stayed 5 nights in Aug 2025

2/10 Terrible

Amber

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Upon arrival and waiting for our room to be ready as we were changing in the restroom we were discriminated against and falsely accused of something we did not do. The workers came bussing in the restroom as we were changing clothes. A male worker (security) stood in the door while I was attaching my top. I did not feel comfortable at all staying at this resort. The bedding was extremely uncomfortable and staff was rude. I been to Cancún several times and this resort was the first horrible experience. We had reservations and of course a staff member called the room and canceled our reservation. How you pick my room out of the entire resort. I will never stay at this resort again. No one seems to care only kept brushing the real problem off which was discriminatory behaviors. They staff had us going back and fourth from the lobby to the preferred area. No communication between the parties at all. No one knew what was going on. Everything was so unorganized. We had to call for room service 2-3 times in order to get things needed.
Stayed 3 nights in Aug 2025

6/10 Okay

Tyrone

Travelled with partner
Liked: Staff & service, property conditions & facilities
Not bad … we enjoyed ourselves my only thing is the room furniture needs to be updated. And if you’re charging more for the preferred club you need to give me more than the same size room as the standard & only having access to 1 lounge with the same stuff the other side has …!!!! Make it make sense
Stayed 6 nights in Aug 2025

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
The Good : Like the property. Wonderful beach and pools. Staff was the best we have ever had 10/10! The okay: Food.... Hit or miss... The steak House was amazing the first night we went. Tender steak and delicious sauce...( Butter soft)...The second night was horrible... Dry meat sauce was still good but meat was like leather... The bad: The patio of our room smelled really bad... We think it was from the humidity causing mildew. We just didn't use the patio other than to dry out swim gear. Definitely would recommend staying here! Great area and fun place with amazing people! Travel tip: (NOT ASSOCIATED WITH THE RESORT) We went in August so it was super hot and unbelievably humid... If you can't handle the heat/humidity then don't come during this time... Good A/C in mist places but if you want to go to anywhere out side then you'll be baking hot. They said if you go from late December to May it is less humid and hot...
Stayed 6 nights in Aug 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

4/10 Poor

Riccardo

Travelled with family
Disliked: Staff & service
Expedia screwed up in the first place. I was searching for a room with occupancy for 2 adults and 2 kids. I am certain I clicked on a room with 2 double beds for occupancy for the 4 of us. Maybe it changed at the last second. This was an issue but hotel finally gave us a room for and didn’t charge us the extra $150/us a night for the kids when we showed them that such a room was still available on Expedia website for the exact price we paid. We had to sign a waiver however that removed liability from the hotel if anything happened to our kids. Besides this, the food was not very good. My wife, daughter and myself got sick to our stomachs and we pretty much spent the rest of the stay in our room ordering room service that they kept on getting the order wrong. Several times I went down to get food myself and bring it up. Mostly bread and rice. The website said this was a 4 star but I would say this is more of a 3 star.
Stayed 4 nights in Aug 2025

10/10 Excellent

Wanyetta

Liked: Cleanliness, amenities, property conditions & facilities
It was amazing...
Stayed 2 nights in Aug 2025

4/10 Poor

Nicholas

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Normally love my Hyatt experiences but i think ill avoid the dreams sand resort. First off prefered doesnt really feel like prefered feels kinda standard second i wasnt too pleased with the elevator situation 2 elevators for i think 10 floors and kids punchijg the button and then running the stairs, i stepped into an elevator on two separate occasions and watched a kid push all the buttons so annoying. Then on our anniversary night room service was too busy to even answer the phone i had to go to the lobby to find out way to ruin the evening. I enjoyed the beaches food and other aspects but overall i was not impressed.
Stayed 2 nights in Aug 2025