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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

Front of property
Aerial view
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

View in a map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Place, Delfines Beach
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.2 out of 10
Very good
(47 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(24 reviews)
  • 40 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

8.6 out of 10
Excellent
(102 reviews)
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

8.8 out of 10
Excellent
(30 reviews)
  • 40 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Doble Room Oceanfront

8.6 out of 10
Excellent
(34 reviews)
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.6 out of 10
Excellent
(29 reviews)
  • 40 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up King Oceanfront Only Adults

7.4 out of 10
Good
(16 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Room Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Partial Sea View

  • 35 sq m
  • Sleeps 4

View all photos for Super Saver Non Refundable

Super Saver Non Refundable | In-room safe, iron/ironing board, WiFi, bed sheets

Super Saver Non Refundable

9.4 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, WiFi, bed sheets

Room Standard

  • 34 sq m
  • Sleeps 4

View all photos for Room Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Premium with Ocean View

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Beach View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe with Beach View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Premium with Ocean View

  • 40 sq m
  • Sleeps 3

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About this property

Emporio Cancun Optional All Inclusive

On beach with 3 outdoor pools, near Iberostar Cancun Golf Course
At Emporio Cancun Optional All Inclusive, hit the beach, dine on-site at CúA Culinary Artisans or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us they can't get enough of Emporio Cancun Optional All Inclusive's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Features include free self-parking, plus 3 outdoor pools and 3 restaurants.
  • Free self-parking
  • Enjoy international cuisine with ocean views at CúA Culinary Artisans, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a playground and bicycles to rent
  • Guests have great things to say about the pool and the helpful staff
  • 7 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Emporio Cancun Optional All Inclusive offers its guests 3 outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square metres) and includes conference space. Spa services, a terrace, and an arcade/games room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
CúA Culinary Artisans – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Bacoli Trattoria – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Sunset Grill – Overlooking the ocean, this restaurant only serves lunch. Open selected days.
Legacy Room – On-site sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 495 for adults and MXN 320 for children
  • 2 poolside bars
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 495 for adults and from MXN 320 for children
  • Fee for in-room wireless Internet: MXN 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Reviews

Emporio Cancun Optional All Inclusive Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1008 out of 2066 reviews
Rating 8 - Good. 431 out of 2066 reviews
Rating 6 - Okay. 282 out of 2066 reviews
Rating 4 - Poor. 150 out of 2066 reviews
Rating 2 - Terrible. 195 out of 2066 reviews

Reviews

4/10 Poor

Sarika

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Don't book this place if you're from the USA. It doesn't have the convinces you're used to. Service is poor, rooms are old and moldy. Fabric Chairs and lamps have mold. We went to two different rooms, same thing. I am writing this review as it's midnight and I called about our ac not working around 9:30pm. No one has yet to come. We booked this place thinking it was a quick cheap get away as we needed something budget friendly, because this was a last minute trip. I wish I would have just bit the bullet and stayed somewhere nicer. It's 76 degrees or 26 for those in metric, in our room at the moment. We are very patient we called at 9 and then 11. Now it's 12 and I am in the lobby to ask about the air and they said it's totally broken. If they communicated this at 9pm when we originally called, we could have gone out and bought a fan. This place is a total mess. Also, from Aug there is seaweed so we had to head over to playa mujeres today, in order to to find a calm beach with no seaweed. I do recommend if you do end up staying here, to take the Ferry over to isla Mujeres and walking to beach club zama for the day. Safe Travels!
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Aug 2025

4/10 Poor

Liza

Stayed 7 nights in Aug 2025

2/10 Terrible

Krishnappan, Parker

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
The sea is full of weeds and cannot step in. Super dirty.
Stayed 4 nights in Jun 2025

4/10 Poor

Luciana

Disliked: Cleanliness, property conditions & facilities
I liked the housekeepers, they were quick and busy all the time but still everything around the building was dirty, I’ve been on one of the building in the middle, three stores, and I’ve been exactly to the third floor next to a kitchen and restaurant, was noise 24 hours from 24, and in last two days I found cockroaches on my room,even if I didn’t have any food on my room, absolutely disgusting. The main swimming pool was always dirty. I’ve been in 2012 to this hotel, when the name was Royal Mayan, that was the reason I booked twice this year, the first week in July I’ve been in another building and was just ok, a normal hotel, but this week in August made me decide that never again.
Stayed 7 nights in Aug 2025

8/10 Good

Hugh

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, way to many stairs.
Stayed 4 nights in Jun 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loving my Cancun Vacay!

I had an awesome experience during my stay
Stayed 4 nights in Aug 2025

2/10 Terrible

Rifet

Travelled with family
Disliked: Cleanliness, amenities
I wouldn't recommend it to anyone.
Stayed 10 nights in Aug 2025

8/10 Good

Patricia, Campo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustaron las albercas muy bonitas, el bar y música en alberca dio buen ambiente, el edificio con elevadores y buen mantenimiento en jardines, muy buena atención de Mercedes en las balinesas nos hizo sentirnos cómodos, el buffet en desayuno y cena delicioso, fue buena experiencia la estancia en hotel Emporio
Stayed 3 nights in Aug 2025

6/10 Okay

Maria Teresa

Stayed 7 nights in Aug 2025

10/10 Excellent

Aleksandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family vacation, kids friendly!
Stayed 6 nights in Aug 2025

6/10 Okay

Annie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Overall a good experience, but with an important area for improvement. Overall, we had a good experience: the facilities are well maintained, the food and drinks are of good quality, and the amenities offered were enjoyable for the whole family. However, one aspect that really affected our comfort was the air conditioning. Both in the rooms and in most indoor areas, the temperature was noticeably high. This caused considerable discomfort, especially when trying to rest or spend time inside. It's definitely something the hotel should look into, as it significantly impacts the overall guest experience.
Stayed 4 nights in Aug 2025

10/10 Excellent

Juan fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Aug 2025

8/10 Good

Alpesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and location was great. Room services are good as well. We like the resort. We would prefer to stay there if plan in future.
Stayed 4 nights in Aug 2025

8/10 Good

claudia

Stayed 3 nights in Jul 2025

8/10 Good

Adriana

Stayed 4 nights in Aug 2025

6/10 Okay

Asia

Liked: Cleanliness
Stayed 4 nights in Aug 2025

2/10 Terrible

Sakinah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

6/10 Okay

Jamar

Travelled with partner
Disliked: Amenities
The property wasn’t very clean
Stayed 1 night in Jul 2025

8/10 Good

Sikiru Abiodun, Mexico City

Liked: Cleanliness, staff & service
Construction on going
Stayed 11 nights in Jul 2025

6/10 Okay

Jennifer

Travelled with family
We stayed for 5 nights and basically just used it as a home base that we explored from. The all-inclusive portion was not worth it in the end for us due to the VERY limited food options and super slow bar service (too few bartenders to keep up with the crowd). There’s a breakfast/dinner buffet that has pretty good food, but was only open until noon and then reopened at 6:30pm. One weird thing is that the lunch buffet hours didn’t overlap with the breakfast buffet, so there’s an hour from 12:00-1:00pm that we couldn’t get food unless it was room service but that’s an additional fee. There were 2 restaurants that you need reservations for that are open only in the evenings. The Italian restaurant had great food and service. The steakhouse was extremely slow and missed some of our orders, didn’t refill our drinks, etc. even though it was not busy at all. We even tried it twice with the same results. It was disappointing. Our room was pretty clean but was super hard to keep cool and often smelled like sewer. We ended up buying a box fan when we were out one day and it made a HUGE difference in our sleep. Oh and the beach. This is not their fault of course, but it was full of seaweed this time of year. I mean FULL. We went to Isla Mujeres 3/5 days and it was absolutely beautiful everywhere we went. Overall I would say it’s good enough if using it as a landing spot at night, but skip the all-inclusive option and eat great food somewhere else.
Stayed 5 nights in Aug 2025

10/10 Excellent

Najea

Stayed 4 nights in Aug 2025

10/10 Excellent

Alok Kumar

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 3 nights in Aug 2025

2/10 Terrible

Brianna Lynn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worst Hotel Experience – Do Not Recommend From the moment we checked in, the stay was terrible. The first room was dirty, smelled awful, and even had mold on the bedding. Also, the toilet didn’t flush, and bathroom door didn’t close… so we called the front desk. After some time, they moved us to another room that—unfortunately—smelled just as bad. The odor of mold was overwhelming, and we had to request air freshener spray every night just to tolerate the space. The manager refused to issue a refund so we could move to another hotel, and despite Expedia also trying to negotiate at least one night’s refund, the manager again refused. The property was also under construction, which was never disclosed before booking—a very unpleasant surprise. The only positive part of the stay was the concierge, Joshua, who genuinely tried his best to accommodate us despite the poor maintenance and management decisions. I would never recommend this property to anyone. The conditions, smell, and management’s refusal to address serious issues made this one of the worst hotel stays I’ve ever had.
Dirty floors, this was as soon as we walked into our first room.
Mold in the bathroom ceiling, it was also on the grout.
Rusty and dusty lamp.
Moldy bedding, it even felt damp.
Stayed 4 nights in Aug 2025

10/10 Excellent

Armando

Stayed 10 nights in Jul 2025