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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

Front of property
Sports bar
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪4 min walk‬
  • Place, Delfines Beach
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

8.4 out of 10
Very good
(52 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(30 reviews)
  • Resort view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

8.6 out of 10
Excellent
(115 reviews)
  • Ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

8.8 out of 10
Excellent
(34 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront | In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Doble Room Oceanfront

8.4 out of 10
Very good
(42 reviews)
  • Sea view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

8.6 out of 10
Excellent
(31 reviews)
  • Sea view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up Double Oceanfront Only Adults

8.4 out of 10
Very good
(14 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults | In-room safe, iron/ironing board, WiFi, bed sheets

Swim up King Oceanfront Only Adults

7.8 out of 10
Good
(19 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Room Deluxe

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Partial Sea View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Partial Sea View

  • 35 sq m
  • Sleeps 4

View all photos for Super Saver Non Refundable

Super Saver Non Refundable | In-room safe, iron/ironing board, WiFi, bed sheets

Super Saver Non Refundable

9.4 out of 10
Exceptional
(12 reviews)
  • Resort view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, iron/ironing board, WiFi, bed sheets

Room Standard

  • 34 sq m
  • Sleeps 4

View all photos for Room Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Premium with Ocean View

  • 35 sq m
  • Sleeps 4

View all photos for Room Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Room Deluxe with Beach View

  • 35 sq m
  • Sleeps 4

View all photos for Suite Deluxe with Beach View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Deluxe with Beach View

  • 40 sq m
  • Sleeps 3

View all photos for Suite Premium with Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Suite Premium with Ocean View

  • 40 sq m
  • Sleeps 3

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About this property

Emporio Cancun Optional All Inclusive

Spend the day playing on the beach then return to dine at one of Emporio Cancun Optional All Inclusive's 3 restaurants.
Emporio Cancun Optional All Inclusive offers 545 air-conditioned accommodations with a safe and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
Our customers tell us they can't get enough of Emporio Cancun Optional All Inclusive's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Features include free self-parking, plus 3 outdoor pools and 3 restaurants.
  • Free self-parking
  • Enjoy international cuisine with ocean views at CúA Culinary Artisans, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a playground and bicycles to rent
  • Guests have great things to say about the pool and the helpful staff
  • 7 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Emporio Cancun Optional All Inclusive offers its guests 3 outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square metres) and includes conference space. Spa services, a terrace, and an arcade/games room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
CúA Culinary Artisans – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Bacoli Trattoria – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Sunset Grill – Overlooking the ocean, this restaurant only serves lunch. Open selected days.
Legacy Room – On-site sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Dining and beverage availability limited at one or more venues

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 545 for adults and MXN 370 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bacoli Trattoria
  • CúA Culinary Artisans
  • Legacy Room
  • Sunset Grill

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Playground
  • Stereo
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • 8,288 square feet of conference space

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 9 floors
  • Banquet hall
  • Built in 1983
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 545 for adults and from MXN 370 for children
  • Fee for in-room wireless Internet: MXN 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1179 out of 2405 reviews
Rating 8 - Good. 520 out of 2405 reviews
Rating 6 - Okay. 323 out of 2405 reviews
Rating 4 - Poor. 162 out of 2405 reviews
Rating 2 - Terrible. 221 out of 2405 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Leticia

Liked: Cleanliness, amenities, property conditions & facilities
muy bien
Stayed 3 nights in Nov 2025

10/10 Excellent

ANGELA

Stayed 6 nights in Nov 2025

4/10 Poor

Coraima

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We had to be switched from rooms 2 different times. First due to a horrible construction view, nowhere on the site did it say the whole resort is under construction. Second time due to the room being invested with bugs. The food was okay, but only 2 restaurants and they weren’t the best honestly. Also the person who helped us Vanessa Chen was VERY rude. She didn’t want to help at all and was very condescending, she made us feel very uncomfortable. Also the cleaning person took money off the counter thinking it was a tip but it was over 100$ USD why would they think that was a tip. Aside from the bad stuff that happened the beach was nice and the access was good.
Stayed 4 nights in Nov 2025

6/10 Okay

Angelica

Need face towels
Stayed 3 nights in Nov 2025

8/10 Good

Avion, wimauma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel and friendly staff. I do wish they had more restaurants; specifically another one for breakfast because only one does breakfast. Would of been nice if they had a sit-down breakfast restaurant. The map for the hotel is not accurate and very confusing. With the room we had we were down closest to the beach and we you look at the map it will appear their CUA restaurant is right next to that section but it is actually 3 floors up. Their map dose not specify the several different floors they have so you can can a better sense of where stuff is. We had a swim up room and I would name it more to be pool side since I've stayed in other swim up rooms and this is room didn't give the full effect of a swim up. We didn't really have a balcony area only every other 2 swim up rooms seem to have an actual private outside space which from the online room pictures you can't tell so I expected a more extra personal outside area but there was not. Other than those 2 points I have nothing "bad" to say about this hotel. *there's a ton of stairs btw the elevators are out of way so you'll do either a lot of walking if you're trying to use an elevator or you'll be walking up and down stairs constantly.
Stayed 3 nights in Nov 2025

6/10 Okay

Jonathan

Stayed 1 night in Nov 2025

10/10 Excellent

Angel

Stayed 3 nights in Nov 2025

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and beautiful hotel
Stayed 5 nights in Nov 2025

8/10 Good

Leland

Stayed 4 nights in Nov 2025

8/10 Good

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all amazing. Food was average. Rooms and room facilities were great. Exceptional value for money compared to other Cancun all-inclusives.
Stayed 7 nights in Nov 2025

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

6/10 Okay

vanna

Travelled with family
Liked: Cleanliness
Pros: Nice ocean view. Can walk from the resort to the beach. There were three consistent food options, the Cua buffet which was open for breakfast. It was okay, it was reliable but repetitive/ including same breakfast options if an omelette bar and waffles. Fasano, which was an Uruguayan sit-down restaurant was what my family liked the most. The octopus cracklings and carpaccio were good choices. Our servers there were always so kind and attentive and we loved them. Bacoli was the other restaurant that required a reservation- Italian restaurant- standard food such as Calamari, fettuccine, and a seafood pasta that I liked.! Entrees were so-so but the Dessert was delicious. *Make the reservations for the restaurants as soon as you can b/c it fills up Sunset grille/Cua were the two buffet options. Standard but breakfast was very repetitive. I enjoyed the unlimited smoothies through all-inclusive! Def worth all-inclusive. Cons: Construction was going on throughout my stay. The adult infinity pool was closed and the jacuzzi was not heated past room temp. When I checked in, there was a mishap with the check-in lady saying I didn’t have all-inclusive. This was eventually sorted out but def double check the booking to make sure you clicked the all-inclusive button! Overall, I had a good time but I think it could be better with more food options and less issues with staff/resort. This is a good starter resort for your first time in Cancun.
Stayed 4 nights in Nov 2025

10/10 Excellent

Angelina Kweiba, Hawkesbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emporio was worth every dollar. Staff are pleasant, food court buffet was 👌 The beach did not disappoint,it was beyond expectations. Calm and quiet spaces on Hotel ground was a good bonus. Excursions agents at lobby of Hotel was a good service 👍 In all..Will be planning another visit 💯✔️✨️
The Blue was amazing!!
Quiet moments
Priceless ⛱️
High protein breakfast
Stayed 5 nights in Nov 2025

4/10 Poor

Shauna

Liked: Cleanliness
Disliked: Staff & service
The room was clean and modern but very noisy and and cold, with no additional blankets. The room service experience was terrible and being refused to order wine with our meal was silly. Generally, the level of service at this hotel was poor.
Stayed 1 night in Nov 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and kind , the beach is beautiful and the food is decent.
Stayed 1 night in Nov 2025

10/10 Excellent

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good
Stayed 4 nights in Nov 2025

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family of 4 (2A/2C) Pros: •Name brand alcohol included with the all inclusive I.e Hornito, Jose Cuervo, Jim bean. •Def go to the sunset grill for lunch probably •Hotel design. The hotel had different levels and lounge areas to hang out. Cons: •There was construction at the pool area and pool bar at the infinity pool. Personally it didn’t bother me and it was understandable being the off season. •Kids were not allowed at the infinity pool. I found this annoying because it had the best view and the kids enjoyed this pool the most. •There were 3 restaurants on the property. 2 that needed reservations that were had to get and the 3rd was a buffet style which was easily accessible. •No snack area(ice cream/cake/coffee) included in the all inclusive I had a good experience at Emporio Cancun. The hotel is beautiful, clean, and perfectly located right on the beach. The rooms were comfortable, and well-maintained. The staff was friendly. Great atmosphere, and the beach area was gorgeous with plenty of space to unwind. Overall, Emporio Cancun provided an excellent mix of comfort, service, and scenery. That being said the all inclusive amenities, pools/area need improvement. It seems a more adult/couple resort than a family resort. I would stay here again.
Stayed 6 nights in Nov 2025

10/10 Excellent

Denisse

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I do appreciate the place. This is our third time with Emporio. It is a place for families looking to spend a good time. I love it Because it is not a typical resort It is a hotel if you get the all inclusive you could enjoy snacks, the dinner and drinks, the only thing that was annoying is that if you get the snacks they dont let you take them out of the eating area, so I ordered nachos and instead of being able to eat them outside I had to sit down and eat them inside of the bar area at a table missing time with my loved ones. That was weird, they could probably give you a smaller size in you are taking out, but overall the staff waitressing is extremely lovely. Also, it would be nice if the pools could be warmer when the weather is not hot because we were freezing after 6pm. Also please fix the Jacuzzis. The breakfast is amazing. The staff is wonderful. But, I would like to see a little bit more of a better customer service, when checking in, please consider that Taxi drivers are extremely scary when you are trying to find one to take you to the hotel. We were very stressed out and tired by the time we were checking I wish they could be faster and kinder. Overall it is a GOOD hotel and I would be back. I loved getting a massage by the beach, and spending time with my family. The views are great and the food was awesome. Love you Emporio.💙
Stayed 2 nights in Nov 2025

8/10 Good

Merlene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spotless. The staff was super friendly and nice.
Stayed 4 nights in Nov 2025

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a mega resort hotel so if that's your jam, you'll love it. It's gorgeous, the facilities are great but it is on hotel road so there's nothing around there except hotels and beach. Its lovely though.
Stayed 1 night in Nov 2025

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a nice set up on a beautiful part of the beach. Food was excellent
Stayed 1 night in Nov 2025

2/10 Terrible

Lidia, Antelope

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Staff not friendly, no one seems to speak a little English to communicate. Place is under construction, minimal activities. Food selection very little, the buffet is small. They only have 2 restaurants and it’s hard to make reservations but the restaurant was half empty once we got in. Do not recommend, we stayed at 8 other resorts in the same area and this is by far the worse, was there Nov 2025
Stayed 8 nights in Nov 2025

6/10 Okay

Lidia

Travelled with family
Liked: Cleanliness, staff & service
Very nice beach !!! Lots of construction going on the property. Not enough food variety.
Stayed 8 nights in Nov 2025

2/10 Terrible

jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Something else
Stayed 3 nights in Nov 2025