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Grand Oasis Palm - All Inclusive

4.5 star property

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On the beach, white sand, sun-loungers, beach towels
Family Suite | Minibar, in-room safe, blackout curtains, soundproofing
Property amenity
Family Suite | Minibar, in-room safe, blackout curtains, soundproofing
Outdoor pool, pool umbrellas, pool loungers

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast included
  • All-inclusive
  • Spa
  • Laundry

Explore the area

Map
Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Playa Tortugas
    ‪6 min walk‬
  • Langosta Beach
    ‪12 min walk‬
  • Tortuga Beach
    ‪2 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Family Suite

Family Suite | Minibar, in-room safe, blackout curtains, soundproofing

Family Suite

  • Sleeps 5
  • 2 Double Beds and 1 King Bed

View all photos for Superior Room

Minibar, in-room safe, blackout curtains, soundproofing

Superior Room

  • 28 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Limited View

Minibar, in-room safe, blackout curtains, soundproofing

Standard Limited View

  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

Similar properties

Outdoor pool

Grand Oasis Cancun - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
3.0 out of 5, (1597)
The price is €218
for 1 room
includes taxes & fees
15 Jun - 16 Jun
Grand Oasis Cancun - All Inclusive

About this property

Grand Oasis Palm - All Inclusive

Luxury property on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Grand Oasis Palm - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Grand Oasis Palm - All Inclusive offers 221 accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sensoria Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is open daily.
During your stay at Grand Oasis Palm - All Inclusive, you're just a quick walk from Playa Tortugas. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include 7 restaurants, a coffee shop, a beach bar and a swim-up bar
  • Take a swim in the outdoor pool
  • Indulge with body treatments, manicures and pedicures or facials at Sensoria Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes kayaking and a playground
  • Within a 15-minute walk of Playa Tortugas and Langosta Beach
Grand Oasis Palm - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with beach club on site (surcharge). Pamper yourself with a treatment at the full-service spa and enjoy amenities at Grand Oasis Palm - All Inclusive such as a marina and a complimentary children's club.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a swim-up bar. Public spaces have free WiFi. This Art Deco property also offers an outdoor pool, a children's pool and a terrace. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Grand Oasis Palm - All Inclusive has 7 restaurants on site.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Water activities

Kayaking

Land activities

Football
Children's club

Lessons/classes/games

Aerobics
Dancing

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Marina
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
During spring break, guests must be age 25 or older to check in. The property requires that guests younger than age 25 be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 26 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.02 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

Property is also known as

Grand Oasis Palm All-Inclusive Hotel Cancun
Grand Oasis Palm All Inclusive
Grand Oasis Palm All Inclusive All-inclusive property Cancun
Grand Oasis Palm Cancun
Grand Palm Oasis
Oasis Grand Palm
Oasis Palm All Inclusive
Oasis Palm Grand
Grand Oasis Caribbean Beach Hotel
Grand Oasis Caribbean Resort
Grand Oasis Palm Hotel Cancun
Grand Oasis Palm Hotel
Grand Oasis Palm All-Inclusive Hotel
Grand Oasis Palm All-Inclusive Cancun
Grand Oasis Palm
Oasis Palm Inclusive Inclusive
Grand Oasis Palm All Inclusive
Grand Oasis Palm - All Inclusive Cancun

Grand Oasis Palm - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 315 out of 1009 reviews
Rating 8 - Good. 209 out of 1009 reviews
Rating 6 - Okay. 179 out of 1009 reviews
Rating 4 - Poor. 120 out of 1009 reviews
Rating 2 - Terrible. 186 out of 1009 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Guillermo

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The beach was very dirty and the swimming pool as well .
Stayed 4 nights in Feb 2025

2/10 Terrible

Laura

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
My husband and toddler got food poisoning. They closed the buffet at the Grand Oasis Palm to clean it. The 4 days we were there we never got chairs at the beach. Shade was hard to come by. We had a hard time eating by the end of our stay because of getting sick. Near the ferry. Sens and Grand Oasis Palm are the same building. The employees worked hard but many seemed unhappy.
Stayed 4 nights in Feb 2025

4/10 Poor

Margaret

Travelled with family
Liked: Staff & service
This property was much better for families than adults, despite the adult only spots. Several restaurants were closed on one of our days there. And getting a reservation was difficult on the days of. Renting a beach bed was also difficult and extra cost. The staff was very nice, friendly and trying to make the stay enjoyable Limited beach walking- only about 1 mile due to location.
Stayed 3 nights in Feb 2025

4/10 Poor

Cristina

Travelled with family and small children
Disliked: Property conditions & facilities
To begin I didnt like the fact that I booked and payed for the Grand Oasis Palm building and got put on The Sens Cancún building. I didnt become aware of it until my first night at resort around midnight. It was not what I expected and I was not satisfied.
Stayed 2 nights in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the ferry for Isla Mujeres
Stayed 5 nights in Feb 2025

6/10 Okay

Helda, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our reservation was for Ocean Palm Hotel. On arrival, we were checked in at the adjacent property Ocean Sens. Supposedly an upgrade. Our room was very spacious and clean, basic furniture, nice balcony with a jacuzzi. Problem was the bad weather, really strong winds affecting the balcony door that did not fit well and the noise all night was terrible. Nobody ever came to fix it. Both properties are huge with a lot of guests. Small beach and no enough chairs. No chairs of any kind around the pool. Several restaurants always very busy. Buffet restaurant smelled bad and had very low quality food. Food a little better on the reserved restaurants but really difficult to get a reservation. Excellent Michael Jackson show. This hotels are best for families with a restricted budget.
Stayed 5 nights in Feb 2025

8/10 Good

Sophia

Liked: Cleanliness, staff & service
Stayed 9 nights in Feb 2025

6/10 Okay

Elida

Stayed 4 nights in Feb 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
It was a beautiful resort, all Sens/Palms staff were so friendly, helpful, and made our stay even better. Property was in a scenic area of Cancun. Would definitely return
Stayed 6 nights in Feb 2025

2/10 Terrible

Joyce

Stayed 5 nights in Feb 2025

10/10 Excellent

Viraj

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice family friendly resort. Beach is very accessible. The food was good. Would definitely recommend dining at cocoa. Service was impressive and food was delicious.
Stayed 3 nights in Feb 2025

8/10 Good

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great selection of restaurants but they use their own personal app to book into á la carte suppers. When submitting your requests it may take hours to get either a confirmation or refusal of request. The application has no push notifications so you do not see when you have received a message back unless you have the app constantly open. I suggest opening a chat and speaking directly to an associate that can see what reservations are still available for the day Our room was overlooking the lagoon and road which could be noisy at times thru the closed patio door due to traffic passing at all times of the day. We could also often hear our next door neighbor's conversations while in our room, which although we didn’t mind, made for less privacy.
Stayed 5 nights in Feb 2025

8/10 Good

Jacqueline

Stayed 7 nights in Feb 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool
Stayed 2 nights in Feb 2025

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities
The kids pool and playground needs repairs, it is hidden in the corner and the water feels cold because there is not enough sun, and more activities for younger kids needed.
Stayed 5 nights in Feb 2025

10/10 Excellent

Joe Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Kids Had A Great Time! Nice Hotel & Friendly Staff!!
Stayed 4 nights in Feb 2025

2/10 Terrible

Rosa Pichardo

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Waste of money, the rooms and entire hotel not clean at all, smells terrible, the food is nasty.
Stayed 3 nights in Feb 2025

8/10 Good

Maciej Mateusz

Stayed 7 nights in Feb 2025

10/10 Excellent

Martin Arriaga

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place I been visiting few times and always have good memories
Stayed 9 nights in Jan 2025

10/10 Excellent

shahla

Stayed 6 nights in Jan 2025

6/10 Okay

Louis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
To start, the transportation and booking process can be very complicated. We left the airport and arrived at the wrong location. Luckily we met up with the same driver that dropped us off and he took us the proper location of Grand Oasis Palm free of charge. We checked in which took about 10-20 min as expected. Once we got into our room the first thing we noticed was how run down the room was. Had mold on the ceiling, a light falling out, the bed and couch have a cheap feel to them. It depends on expectations but for me when paying for an all inclusive I expect a room where I can relax and feel comfortable. The cheap feeling of the room gave me the opposite and just led me to feel like I didn’t want to spend too much time in there. Lastly on the room, the shower was a mess every time you would turn it on. There is a piece of glass acting as a curtain, but every time the shower was turned on it would cover the entire floor of the bathroom as well as splashing on the toilet. I asked the front desk and they told me all of the room had that same bathroom design which is an inconvenient design choice. The shower just came off dirty to me, and didn’t seem like it was taken care of. Staff were the biggest bright spot, from the front desk to the bar tenders they all had a professional and friendly attitude which was very pleasant. The buffets were rough though and complicated as the we weren’t told where to eat. Restaurants were pretty good actually. I believe the Mona was best.
Stayed 1 night in Jan 2025

4/10 Poor

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn’t like that they offer all inclusive but still had to pay for buffet. They offered kayaking on property but wouldn’t let us check it out, they said the kayaks are for the kayak racing they do daily. Basketball court has recently been demolished and still on website.
Stayed 5 nights in Jan 2025

8/10 Good

Agustin A.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to be with the family.
Stayed 7 nights in Jan 2025

6/10 Okay

Dyllan Ryan Coronel

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Stayed 7 nights in Jan 2025