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Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

4.5 star property

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Photo gallery for Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

2 outdoor pools, pool umbrellas, pool loungers
Creator video
View from room
Kayaking
4 bars/lounges, 6 swim-up bars, 2 poolside bars, 5 beach bars

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool

Explore the area

View in a map
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪23 min drive‬
  • Place, Puerto Morelos Town Square
    ‪31 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Luxury Suite with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite with Terrace Jacuzzi

7.4 out of 10
Good
(20 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Honeymoon Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Honeymoon Suite Ocean View Diamond Club

8.0 out of 10
Very good
(3 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

7.2 out of 10
Good
(60 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out

View from room

Luxury Suite Swim Out

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Swim Out Diamond Club

View from room

Luxury Suite Swim Out Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

8.0 out of 10
Very good
(6 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Diamond Club

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Premium bedding, free minibar, in-room safe, desk

Luxury Suite Ocean View with Terrace Jacuzzi

8.0 out of 10
Very good
(17 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, free minibar, in-room safe, desk

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(4 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
3.5 out of 5, Good, 1,504 reviews
The price is €247
includes taxes & fees
7 Dec - 8 Dec
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

About this property

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only's great beach location. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 10 restaurants, a coffee shop, 5 beach bars and 6 swim-up bars
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Treat yourself to deep-tissue massages, facials or manicures and pedicures at The Royal Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 3 indoor tennis courts, a gym and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • Steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 14 minutes by car from Moon Palace Golf Club
Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 beach bars, 6 swim-up bars and 4 bars/lounges. Public spaces have free WiFi. This Beaux Arts property also offers a seasonal outdoor pool, a health club and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche – This buffet restaurant serves breakfast, lunch and dinner.
Zen – This restaurant only serves dinner. Open daily.
Hunter Steak House – This restaurant only serves lunch. Open daily.
Grazie Italian Trattoria – This restaurant only serves dinner. Open daily.
Taj | Indian Cuisine – This restaurant only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 2 poolside bars
  • 4 bars/lounges
  • 5 beach bars
  • 6 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj | Indian Cuisine
  • Zen

Things to do

  • 12 slot machines
  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 3 indoor tennis courts
  • 8 gaming tables
  • Billiards/pool table
  • Casino
  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Library
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Exterior
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Selected guestrooms
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-005839/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Royalton Hideaway Riviera Cancun, An Autograph Collection All-Inclusive Resort- Adults Only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 379 out of 1000 reviews
Rating 8 - Good. 219 out of 1000 reviews
Rating 6 - Okay. 167 out of 1000 reviews
Rating 4 - Poor. 108 out of 1000 reviews
Rating 2 - Terrible. 127 out of 1000 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sherif

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 4 nights in Aug 2025

4/10 Poor

Andrea

Disliked: Cleanliness, property conditions & facilities
I came home with bedbug bites , I wish I could upload the pictures and put this in my first review before I submitted it .
Stayed 3 nights in Aug 2025

10/10 Excellent

Elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food options. Property was huge. LOTS of walking. The beach wasn’t the prettiest but the pools make up for the beach. Excursions can be easily booked at the property. Having a coffee shop on site was a great perk. We were there Thursday- Sunday. Resort was not crowded but probably because the property is supposed to close Monday Aug 18 for a couple of months for renovations. I’d book again.
Stayed 4 nights in Aug 2025

6/10 Okay

Naica

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2025

2/10 Terrible

Sadie Josephine

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under construction they did not mention that when I booked and most restaurants was closed due to this I checked in on check in day and then left the following day due to the noise and not being able to enjoy myself I expressed this to the lady and they said I didn’t
Stayed 4 nights in Aug 2025

2/10 Terrible

Jason Emmanuel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt trapped no Ubers available taken advantage of by over charging at transportation
Stayed 3 nights in Aug 2025

6/10 Okay

YELITZA DE LA

Travelled with family
Disliked: Amenities, property conditions & facilities
Ivan a cerrar la propiedad nunca lo informaron yopague diamante y todo era un asco
Stayed 4 nights in Aug 2025

10/10 Excellent

kevin, BROOKLYN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service all around! I recommend the swim up room just for the calm private vibe. Food was good and I got to relax! Looking forward to coming again especially with the new renovations about to happen for the next few months. 5🌟’s
Stayed 2 nights in Aug 2025

8/10 Good

Tiffany

Liked: Cleanliness, staff & service
Would like to see more food options for people that don't eat beef or pork
Stayed 3 nights in Aug 2025

4/10 Poor

Jillian

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
While the resort was beautiful many pieces of it were falling apart. The pool tiles were coming apart and cut my finger. Majority of the staff were rude, except for the bartender Josefat at the hideaway portion. The drinks were not that well, almost as if the liquor was watered down. It was very difficult to make revelations at the resort as they always redirected you to the app that did not work. There was very limited activities to do at night, but the singers presented were great.
Stayed 6 nights in Aug 2025

10/10 Excellent

franklin k

Liked: Cleanliness, staff & service, property conditions & facilities
My room was lovely the swim up pool was the greatest
Stayed 4 nights in Aug 2025

2/10 Terrible

Marquessa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly advise against staying at this hotel, as they engage in false advertising regarding complementary airport shuttle services. The room I booked was not ready upon arrival, which was particularly disappointing given that I had informed the hotel about my birthday celebration at the time of booking. Furthermore, the hotel staff's welcoming demeanor was subpar, and the mini-bar was not stocked. The valet staff, operated by Prime Travelers, a third-party company, were unacceptably rude, and I believe it is crucial for them to maintain excellent hospitality standards for all guests. On a positive note, the bellman, Aaron, and employee Georgina, provided exceptional service and ensured that my birthday celebration was a success. The restaurant staff also delivered outstanding service. I am sharing this review to inform potential guests and hope that the hotel will take necessary steps to coach their staff and provide a more pleasant experience for visitors.
Stayed 2 nights in Aug 2025

8/10 Good

LaTonya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made the stay amazing. The anesthetics were nice, but it is in need of a renovation. The tubs are not convenient for space purposes.
Stayed 4 nights in Aug 2025

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a taxi mafia on this property BEWARE. DO NOT. BOOK
Stayed 3 nights in Aug 2025

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved this property and will be coming back as soon as they reopen after their six month renovation
Stayed 3 nights in Aug 2025

2/10 Terrible

Brittanee Sue

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible beds, roaches and staff acted annoyed when asked questions. Property is ran down and staffing was minimal - not a resort we would come back too.
Stayed 7 nights in Aug 2025

6/10 Okay

Lizane

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
For 1 there was construction going on while I was there and it was supposed to close the following week, had I would have know. I would never have booked there. Secondly, upon arriving the whole resort had a sewer/seaweed smell that was difficult to ignore, even in the main dining buffet. Once we did check in we were immediately hounded to do a “vacation club” meeting where we were promised all kind of incentives to sit through a 1.5 hour presentation. We were accosted both in person, by phone to go to the presentation; it was way too pushy for my taste, we walked past the airport timeshare hounds just to be aggressively pursued at the resort. Lastly with the amount of restaurants at this vast resort, the fact that you have to fight to make reservations is incredible inconveniencing. Not only that, the allure of an all inclusive resort is that you can just show up and be catered to but not here; if you can’t make a reservation early enough there will be no availability and if you show up late to your reservation, you will be turned away and be forced to go to the buffet. The buffet options are not bad at breakfast but extremely limited during dinner, and very disappointing if you were expecting a nice dinner. All in all the size and the options of pools, restaurants and rooms are nice but changes could be made to take the overall experience from average to exceptional.
Stayed 4 nights in Aug 2025

8/10 Good

Calvin Lamont

Stayed 3 nights in Jul 2025

2/10 Terrible

Liliana

Travelled with group
Disliked: Staff & service, amenities
Staff is not friendly
Stayed 4 nights in Aug 2025

6/10 Okay

Sabas Guadalupe

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

2/10 Terrible

Vibiana, Kearney

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Ledia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Jameson

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2025