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JW Marriott Cancun Resort & Spa

5.0 star property

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Photo gallery for JW Marriott Cancun Resort & Spa

On the beach
Grand Suite, 1 Bedroom, Oceanfront | Living room | LED TV, pay films
Luxury Suite, 1 King Bed with Sofa bed, Balcony | Pool | Indoor pool, 3 outdoor pools
Premium bedding, minibar, in-room safe, desk
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Aquaworld
    ‪9 min walk‬
  • La Isla Shopping Mall
    ‪4 min drive‬
  • Delfines Beach
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 Double Bed, Non Smoking

  • 274 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Premium bedding, minibar, in-room safe, desk

Club Suite, 1 Bedroom, Non Smoking

  • 125 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Balcony, Ocean View

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, Balcony

  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite, 1 King Bed with Sofa bed, Balcony

Luxury Suite, 1 King Bed with Sofa bed, Balcony | Premium bedding, minibar, in-room safe, desk

Luxury Suite, 1 King Bed with Sofa bed, Balcony

  • 73 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Balcony, Ocean View

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Balcony, Ocean View

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 Bedroom, Oceanfront

Premium bedding, minibar, in-room safe, desk

Grand Suite, 1 Bedroom, Oceanfront

  • 125 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Balcony

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Similar properties

Miscellaneous

Kempinski Hotel Cancún

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, (626)
The price is €448
for 1 room
includes taxes & fees
16 Jun - 17 Jun
Kempinski Hotel Cancún

About this property

JW Marriott Cancun Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at JW Marriott Cancun Resort & Spa's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.
JW Marriott Cancun Resort & Spa offers 447 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. LED televisions come with premium cable channels and pay-per-view films.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include an outdoor tennis court, Access to hot tub, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
JW Marriott Cancun Resort & Spa's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Ballenas Beach. You'll find features such as free valet parking, plus 3 outdoor pools and 4 restaurants.
  • Free valet parking and self-parking
  • Options for a bite to eat or a refreshing drink include 4 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and 3 outdoor pools or soak in the hot tub
  • Treat yourself to manicures and pedicures, body wraps or Ayurvedic treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a 24-hour gym and a steam room
  • Guests have great things to say about the overall condition of the property and the beach
  • Just a 4-minute drive from La Isla Shopping Mall and a few minutes from Iberostar Cancun Golf Course
  • Airport shuttle service available for a fee
JW Marriott Cancun Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and an indoor pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar.

A business centre and meeting rooms are available. A children's pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury JW Marriott Cancun Resort & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free.

This 5-star Cancun resort is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 11:30 AM.
JW Marriott Cancun Resort & Spa has 4 restaurants serving breakfast, lunch and dinner.
Bravio – This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free cot
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet (80 centimetre high)
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent
  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
JW Marriott Cancun Resort & Spa offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun JW
Cancun Marriott JW
Cancun Marriott Resort
JW Cancun
JW Cancun Marriott
JW Marriott Cancun
JW Marriott Cancun Resort
JW Marriott Resort Cancun
Marriott Cancun
Marriott Resort Cancun
Jw Marriott Cancun Hotel Cancun
Cancun Marriott
Cancun Marriott
Jw Marriott Cancun Resort
JW Marriott Cancun Resort Spa

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 773 out of 1010 reviews
Rating 8 - Good. 133 out of 1010 reviews
Rating 6 - Okay. 48 out of 1010 reviews
Rating 4 - Poor. 26 out of 1010 reviews
Rating 2 - Terrible. 30 out of 1010 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed with our room. Prefer to be close to the beach elevator and on the East side, higher floor. I know status matters, but pilots spending a night in a suite seems wasted (they said so too). There was a wedding, so it was quite noisy. That was okay, as it was fun to see them celebrate. The pools closed at 6 p.m. Please keep one open, maybe the adult pool. Elevators were slow. The A/C in our room was noisy.
Stayed 4 nights in Feb 2025

10/10 Excellent

sandra Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel on a beautiful stretch of beach
Stayed 5 nights in Feb 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained. The staff are excellent.
Stayed 5 nights in Feb 2025

10/10 Excellent

Peter, Harwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice facility.
Stayed 4 nights in Feb 2025

10/10 Excellent

Bruce William

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was amazing! Always smiling, happy we were there and willing to give the best service possible. Even the house keeping people were great, Saulo in housekeeping is excellent.

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Excellent customer service. The Thai restaurant was our favorite.
Stayed 7 nights in Feb 2025

10/10 Excellent

KELLI, ELDRIDGE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort! Clean, safe and great service!
Stayed 4 nights in Feb 2025

10/10 Excellent

Tramaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was Great!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Feb 2025

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unforgettable 60th birthday celebration at the JW. It was the most beautiful beach I have ever experienced. The service was spectacular, again and again and again. Every interaction was a reflection of awesome training and people who cared about their job. Their friendliness added to our overall experience. We would love to go back every year- what a spectacular time. We are so thankful we were able to do this and lucky to have found this resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Dorota, Downers Grove

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and all amenities!
Stayed 6 nights in Jan 2025

4/10 Poor

RODOLFO MAYA

Business traveller
Disliked: Staff & service, amenities
I had to cancel one night with advance because had an emergency at work; I tried to cancel the night but they didn't accept no matter that I'm a Marriott recurrent customer. So disappointed.
Stayed 1 night in Jan 2025

10/10 Excellent

Ibukunoluwa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Attentive staff and good location with the beach accessible from the pool areas of the hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ziyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great service
Stayed 3 nights in Jan 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We’re coming back!

Wonderful for a quick 2 night getaway couples trip. The staff is amazing, so helpful and kind. Food and drinks were excellent
Stayed 2 nights in Jan 2025

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice but I was a bit disappointed, I expected more from a JW. The pools were on the smaller side and there was not a swim up bar which meant you had to rely on the few servers coming around and they didn’t come regularly. There was an area under construction at the pool and with the noise it wasn’t very relaxing, it may be a bar? The cabanas were two to a palapa hut so basically attached, you’d have another guest next to you the entire time. I inquired about reserving one and was quoted $200 for the day, at other resorts they are typically $100 for a private one. I inquired again and was quoted $150, I didn’t like that the first employee quoted so much, it would be nice if there was a set cost and you could reserve online rather than being priced on an employees mood. Needless to say they pretty much sat empty our entire trip. The restaurants were convenient but mediocre, a steak house or teppanyaki restaurant would have been nice. The breakfast was great though. Rooms were clean and front desk staff was helpful. The beach was beautiful.
Stayed 6 nights in Nov 2024

10/10 Excellent

Naftali

Stayed 3 nights in Jan 2025

10/10 Excellent

John, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Anjea

Liked: Cleanliness, staff & service, property conditions & facilities
it was very nice and clean
Stayed 4 nights in Jan 2025

10/10 Excellent

Hoejae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean good and very comfy
Stayed 3 nights in Jan 2025

4/10 Poor

Fleur

Stayed 1 night in Jan 2025

10/10 Excellent

PIA

Stayed 3 nights in Jan 2025

10/10 Excellent

Beatriz I, Raleigh

Stayed 7 nights in Dec 2024

10/10 Excellent

Hiroko

Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia Elena Quintero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful space. The service was excellent, and the staff was so lovely and helpful. The food is also outstanding. We had a very nice time and will go back. We had some very windy days and couldn't get to the beach. I wish they had some indoor activities for teenagers. But overall, it is very good place. Highly recommend it.
Stayed 6 nights in Dec 2024