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Krystal Urban Cancun & Beach Club

3.5 star property
VIP Access

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Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, pool loungers
View from room
Altitude Room (Free Beach Club Access) | City view
Front of property – evening/night
Restaurant

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500
  • Place, Plaza Las Americas
    ‪3 min walk‬
  • Place, Amerimed Hospital
    ‪8 min walk‬
  • Place, Dubai Palace Casino
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed (Free Beach Club Access)

8.0 out of 10
Very good
(59 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds (Free Beach Club Access)

8.0 out of 10
Very good
(25 reviews)
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Krazy Non Refundable (Free Beach Club Access)

Krazy Non Refundable (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout curtains

Krazy Non Refundable (Free Beach Club Access)

8.4 out of 10
Very good
(48 reviews)
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

7.4 out of 10
Good
(6 reviews)
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Krazy King Non Refundable (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout curtains

Krazy King Non Refundable (Free Beach Club Access)

8.0 out of 10
Very good
(17 reviews)
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Krystal Urban Cancun & Beach Club

Hotel with a nearby private beach, 5-minute walk to Plaza Las Americas
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include a bar/lounge, a poolside bar and self parking.
Krystal Urban Cancun & Beach Club offers 246 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The shopping around Krystal Urban Cancun & Beach Club gets good marks from our customers. During your stay, you're just a quick walk from Plaza Las Americas. Features include free WiFi in public areas and a free beach shuttle, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests speak favourably about the location and the value of their stay
  • Just a 5-minute walk from Plaza Las Americas and a 3-minute drive from Puerto Cancun Marina Town Center
  • Free beach shuttle service
A private beach is featured. Krystal Urban Cancun & Beach Club offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 9 meeting rooms. The business-friendly Krystal Urban Cancun & Beach Club also features concierge services, dry cleaning/laundry services, and room service (during limited hours). For a fee, parking is available.

This 3.5-star Cancun hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11 AM.
Restaurante Aquamarina – On-site restaurant.
Lobby y Sushi Bar – This bar specialises in sushi. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Secured, uncovered parking on site (MXN 30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.36 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 345 for adults and from MXN 173 for children
  • Uncovered self-parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number 005-007-006588/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Krystal Urban Cancun & Beach Club Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 656 out of 1356 reviews
Rating 8 - Good. 305 out of 1356 reviews
Rating 6 - Okay. 173 out of 1356 reviews
Rating 4 - Poor. 99 out of 1356 reviews
Rating 2 - Terrible. 123 out of 1356 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities
More VEGAN options. Bring tofu. Please fix your gym.
Stayed 9 nights in Oct 2025

10/10 Excellent

Marsha, WAPPINGERS FALLS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Oct 2025

10/10 Excellent

Rosely

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay in Cancún was amazing! The hotel had excellent service, a perfect location, a stunning pool, and incredible views. We truly enjoyed every moment.
Stayed 1 night in Aug 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Irene

Stayed 1 night in Oct 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lot of good places to eat nearby . Hotel is ok
Stayed 4 nights in Jul 2025

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good location
Stayed 1 night in Sep 2025

10/10 Excellent

Hugo

Stayed 1 night in May 2025

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and amenities
Stayed 1 night in Sep 2025

8/10 Good

Liora

Stayed 2 nights in Sep 2025

10/10 Excellent

Deiby Johan, Washingtonut

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always like I been there many times so I like do mouch
Stayed 3 nights in Aug 2025

10/10 Excellent

ALEJANDRO MEDINA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion excelente, me atendio una señorita de nombre camila desde el primer momento me hiso sentir bienvenido gracias por su exelente atencion
Stayed 2 nights in Aug 2025

8/10 Good

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
good localization 👍
Stayed 3 nights in Aug 2025

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel, Miami

Stayed 4 nights in Aug 2025

8/10 Good

Yoanna

Liked: Cleanliness, staff & service
La atención de recepción y maletas espectacular , enseguida ayudando y haciendo todo mejor posible . El aire tenía un ruido constante , me imagino que quizás algo técnico o un poco sueltas las ventanitas y las toallas oscuras y viejas pero eso se puede arreglar .todo está en que algún supervisor se dé cuenta de esos detalles que buscan ciertas personas . A favor … Acceso a caminar bueno , restaurantes y bares al rededor 3 minutos del puerto de Cancún Cerca de la zona hotelera Ellos tienen un club marina en la zona hotelera que es gratis si estás hospedado aquí se puede aprovechar Si se descansa porque no se siente ruido afuera.
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Francisco, Vero Beach

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , nice lady helping with early check in.
Stayed 1 night in Aug 2025

8/10 Good

Ajoke

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2025

6/10 Okay

casey

Travelled with partner
Did not meet my expectations for a VIP stay. The rooms were space and dated. We asked for additional potable water, it never came. Breakfast was average. Everything was average. It was ok. Would we stay again? Unsure.
Stayed 1 night in Jul 2025

10/10 Excellent

Julissa, ORLANDO

Stayed 1 night in Jul 2025

8/10 Good

Robert, Birkenhead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely hotel that suits budgets. It does feel like some care and attention is required. Some sinks weren't working in public areas and coffee machines (although recently all upgrades) are routinely not working in the rooms and need swapping.
Stayed 4 nights in Jul 2025

8/10 Good

Michael, Christ Church

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast had good verity.
Stayed 4 nights in Jun 2025

2/10 Terrible

Deborah

Business traveller
Disliked: Staff & service

Cheated Me

I have stayed here twice and I will never stay here again . The Hotel and Hotels.Com both lied to me and cheated me. They went so far as to delete emails, block my calls and have my emails to them bounce back to me " as their box" was full.
Stayed 9 nights in Jun 2025

10/10 Excellent

servio

Stayed 3 nights in Jul 2025