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Occidental Costa Cancún All Inclusive

Property class: 3.5

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Photo gallery for Occidental Costa Cancún All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Property video
On the beach, white sand, sun-loungers, beach umbrellas
Garden
Junior Studio Suite, Hot Tub, Ocean View | View from room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Parking included

Explore the area

View in a map
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Escénica Tower
    ‪2 min walk‬
  • Place, Playa Tortugas
    ‪8 min walk‬
  • Place, Langosta Beach
    ‪17 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Double Room

Double Room | Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room

8.0 out of 10
Very good
(315 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Terrace

Double Room, Terrace | Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Terrace

7.6 out of 10
Good
(72 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Sea View

Double Room, Sea View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Double Room, Sea View

8.2 out of 10
Very good
(65 reviews)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for 2x2 interconnecting rooms

2x2 interconnecting rooms | Free minibar, in-room safe, blackout curtains, iron/ironing board

2x2 interconnecting rooms

8.4 out of 10
Very good
(41 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds OR 2 King Beds

View all photos for Junior Studio Suite, Hot Tub, Ocean View

Junior Studio Suite, Hot Tub, Ocean View | Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Studio Suite, Hot Tub, Ocean View

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 77 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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Front of property
Emporio Cancun Optional All Inclusive
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  • Pool
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  • All-inclusive plans available
  • Kids’ pool
4.0 out of 5, Very good, 2,605 reviews
The price is €169
includes taxes & fees
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Emporio Cancun Optional All Inclusive

About this property

Occidental Costa Cancún All Inclusive

Catch some rays at the beach or spend the day relaxing at Occidental Costa Cancún All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Occidental Costa Cancún All Inclusive offers 358 accommodations with free minibar items and a safe. Plasma televisions are featured in guestrooms.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Cancun property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Zenserenz. Services include hot stone massages, facials and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily.
Occidental Costa Cancún All Inclusive's great location gets high marks from our customers. During your stay, you're just a quick walk from Playa Tortugas. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy seafood at La Claraboya, one of the property's 4 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with facials, hot stone massages or body treatments at Zenserenz
  • Services include babysitting, a children's club and a lifeguard on-site
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the pool and the helpful staff
  • Just a 4-minute walk from Escénica Tower and a 3-minute drive from Puerto Cancun Marina Town Center
Occidental Costa Cancún All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Occidental Costa Cancún All Inclusive such as a children's club and an outdoor pool.

Free breakfast is served daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to noon.
La Claraboya – This restaurant specialises in seafood. Reservations are required.
México Lindo – This restaurant specialises in Mexican cuisine. Reservations are required. Open daily.
La Trattoria – This restaurant specialises in Italian cuisine. Reservations are required. Open daily.
Albatros – This buffet restaurant specialises in international cuisine. Open daily.
Late-night fare is available from room service (during limited hours).

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All meals and snacks included
Room service during certain hours (limited menu)

Land activities

Fitness facilities

Entertainment

On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Albatros
  • La Claraboya
  • La Trattoria
  • México Lindo

Things to do

  • Children's club
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Late-night room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Costa Cancún All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A facilities fee includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Additional fees apply for use of the spa, motorized personal watercraft, and parasailing.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Barcelo All Inclusive Cancun
Barcelo Cancun All Inclusive
Barcelo Cancun Costa
Barcelo Costa
Barcelo Costa All Inclusive
Barcelo Costa Cancun
Occidental Costa Cancún All Inclusive All-inclusive property
Cancun Costa
Cancun Costa Barcelo
Costa Barcelo Cancun
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa Cancun Mexico
Costa Real Cancun
Gran Costa Real
Occidental Costa Cancún All Inclusive Cancun
Occidental Costa Cancún Cancun
Occidental Costa Cancún
Occintal Costa Cancún Inclusi

Occidental Costa Cancún All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1252 out of 2779 reviews
Rating 8 - Good. 721 out of 2779 reviews
Rating 6 - Okay. 430 out of 2779 reviews
Rating 4 - Poor. 176 out of 2779 reviews
Rating 2 - Terrible. 200 out of 2779 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rylee

Stayed 2 nights in Jan 2026

4/10 Poor

Bellagio

Travelled with family
Disliked: Property conditions & facilities
A very loud property.. workers outside early in the morning banging drooping talking loud. To call Room service u will get at least 15 to 20 rings if they answer.. there should be a big sign for women or people who wear makeup that they will be charged $15 for hand towel. I don't know how many people read that but I've never ever heard a disclosure of if you get makeup or something on a towel name perhaps can't be removed they will charge you the customer. Two different occasions the same visit just last week we were there from the 17th through the 27th we had two people try to get in our door and that would be on camera one gentleman was not American that other gentleman was one gentleman that sounded American just had underwear on.. the best server that we have throughout our visit was Natalia there she was epic The food was okay. The seafood tasted like seafood. The desserts looks sweet but very dry seasoning was very off. A lot of repetition in the food and the buffet. But if you're wanting to relax that is not a place if you want to relax by 8:00 or 9:00 after a long day of fun in the sun with friends or family or loved ones the concerts are loud they're at the pool even the staff could not hardly hear all their walkie talkies or the phone when they were answering phones or calling management for whatever reason. It was the most awful experience to be read it so high. Lastly it's really sad when they are good workers there that go above and beyond that alone like natalia
Stayed 10 nights in Jan 2026

6/10 Okay

jennifer

Stayed 5 nights in Nov 2025

6/10 Okay

Brandon

Travelled with partner
The food is hit or miss. Rooms needs to be updated. Excellent customer service and bartenders
Stayed 4 nights in Jan 2026

8/10 Good

Angela, Spruce Grove

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The best thing about this resort is the staff. Friendly, always a smile on their face. Very good team work and they help each other out continuously. I was very impressed by that. The extra curricular activities was a big hit as well. Clean facilities. The restaurants offered amplitude of choices of food yet they were not as good of a quality l was hoping for. Perhaps more authentic Mexican dishes would be beneficial. It seemed more catered to the North American tourism. When l go somewhere foreign l like to indulge in the food of set country, not your hamburger and hot dog diet that l can get at home. Just a suggestion. Otherwise a week well spent. Good weather, mimosas and relaxing.😎
Stayed 7 nights in Jan 2026

6/10 Okay

Kathy, Mundelein

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our 2nd stay at your resort. Paid extra for room with a terrace. Room overlooked parking lot next door (544) and road traffic noise kept us awake at night. Very disappointed. Probably will not return.
Stayed 7 nights in Jan 2026

4/10 Poor

Kelly Michelle, Blairstown

Travelled with group
Disliked: Amenities, property conditions & facilities
There was nothing comfortable about the room and it was extremely dated. There was drilling going on all day long along with terrible loud music at the pool. It was very hard to relax. The resort is much smaller than I expected, and the food was terrible. The check-in experience was a nightmare. There was no rhyme or reason or organization. People were just walking up to the desk and cutting right in front of everyone and they allowed it. I had to say something. Also when we finally got to the desk, the girl checking us in did not know English so we were not able to communicate anything. Doesn’t make any sense. We ended up leaving and going to a different resort.
Stayed 2 nights in Jan 2026

6/10 Okay

Eduardo Da Silva

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel facilities are very good, but the food was below expectations and some of the reception staff need training.
Stayed 5 nights in Jan 2026

6/10 Okay

Mindy

Liked: Cleanliness, property conditions & facilities
Food not the best. Everything is Luke warm. Hardly anything is hot which makes me nervous. Not much to do besides beach, drink, pool. Staff is exceptional! People will definitely come here for friendly staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Kassandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
i traveled for the very first time and all i got to say is that we are definitely planning on going back all the staff makes you feel like home no bad comments
Stayed 3 nights in Jan 2026

6/10 Okay

Leonard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean. The beach area was small the resort outdoor area is small just not enoough area to walk . Basically we just walked in circles.
Stayed 3 nights in Jan 2026

10/10 Excellent

Alka, Etobicoke

Stayed 3 nights in Dec 2025

10/10 Excellent

Maria Rosario

Liked: Cleanliness, amenities, property conditions & facilities
The first night we had problems with the room, but the next day, they solved it as soon as possible.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jackeline

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff and food
Stayed 3 nights in Jan 2026

4/10 Poor

Christopher Patrick

Stayed 2 nights in Jan 2026

10/10 Excellent

Gbolahan

Stayed 2 nights in Jan 2026

10/10 Excellent

Jenifer Janeth

Good servis
Stayed 4 nights in Dec 2025

6/10 Okay

Norge

Travelled with group
Liked: Cleanliness, property conditions & facilities
I stayed 5 days at Occidental Costa Cancún All Inclusive. The hotel is very clean, and the staff is friendly and attentive. I found good variety at the buffet. Unfortunately, on the first day I made the mistake of using the only dinner reservation I was told I was entitled to, mainly because I arrived very tired and exhausted. Upon arrival at the front desk, someone approached me whom I initially thought was there simply to welcome me to the hotel. However, it turned out to be an attempt to sell me a timeshare package and convince me to visit another hotel property. This was very frustrating and felt like an abuse of my vacation time. The person talked for over 20 minutes, which made my arrival quite unpleasant. The room was very clean and comfortable. The staff at the bar and restaurant were kind, and the service was good. I enjoyed my meals every day. The beach, however, was one of the weaker points for me. It is small and not very clean, and there is limited staff available. Do not expect beach service for drinks—you have to go to the bar yourself. The cocktails were not very good, and the drink variety was limited. Often, I had to ask for more alcohol to be added. In the evenings, they offer a traditional dance show, which is very nice. The dancers do a great job. However, there is no nightclub at night, so we had to take a taxi to go out. One thing we really liked is that the hotel is located right next to where the ferries depart to Isla Mujeres. The beach there is
There is only one jacuzzi, and surprisingly, we were not allowed to use it together as a couple, so we had to leave. That situation felt strange and uncomfortable.
Stayed 3 nights in Nov 2025

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was really nice very welcoming. Food was average your typical all inclusive meal. We stayed in the Junior Suite and jacuzzi and room was spectacular with a beautiful view of the ocean.
Stayed 4 nights in Jan 2026

6/10 Okay

Luis Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food variety was terrible; there were even some lunches with almost no protein
Stayed 2 nights in Jan 2026

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Staff is great. And food is delicious
Stayed 3 nights in Jan 2026

10/10 Excellent

Isabelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room , super friendly staff , good food
Stayed 5 nights in Jan 2026

8/10 Good

Ali

Stayed 5 nights in Jan 2026

10/10 Excellent

Nicolas

Stayed 5 nights in Dec 2025

8/10 Good

SABAH, Northville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a 3.5 star resort
Stayed 1 night in Jan 2026