Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

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Where to?

Dates

October 2025

November 2025

9 restaurants, breakfast, lunch, dinner served; international cuisine

8 outdoor pools, pool umbrellas, pool loungers

Free minibar, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Hot tub
Breakfast included
Room service

Explore the area

Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

Place, Moon Palace Golf Club
‪15 min drive‬
Place, Petempich Bay
‪24 min drive‬
Place, Puerto Morelos Town Square
‪25 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Room options

Luxury Junior Suite Ocean View

52 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

353 sq m
Ocean view
Sleeps 12
1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View

172 sq m
Ocean view
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Wonderful

117 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

Good

55 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View

Very good

117 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

117 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out DC

172 sq m
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

Good

52 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite with Terrace Jacuzzi

Good

55 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Exceptional

298 sq m
Ocean view
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

117 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite

Good

52 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

Good

52 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

Luxury Presidential One Bedroom Suite Swim Out

117 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out

172 sq m
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

61 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

Very good

52 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Diamond Club

117 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Very good

55 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View

61 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Exceptional

172 sq m
Ocean view
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down duvets, free minibar, in-room safe

Pool
Hot tub
Breakfast included
All-inclusive

includes taxes & fees

26 Oct - 27 Oct

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor pools

Catch some rays at the beach or spend the day relaxing at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Our customers tell us that they can't get enough of the helpful staff at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast served daily
Free WiFi
Free self-parking
Enjoy international cuisine at Gourmet Marche, one of the property's 9 restaurants and 3 bars/lounges
Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
Treat yourself to massages, reflexology or body wraps at the spa
Services include a free children's club, dry cleaning/laundry and a concierge
On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
Guests like the bar and restaurant
6.3 mi (10.2 km) from El Tinto Golf Course and 12.6 mi (20.4 km) from Puerto Morelos Town Square

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Gourmet Marche – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.

Zen – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Hunter Steak House – This steakhouse specialises in international cuisine and only serves dinner. Open daily.

Grazie Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Taj – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included

24-hour room service

In-room minibar (all beverages included)

Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Tennis

Volleyball

Entertainment

On-site entertainment and activities

On-site live performances

Theme parties

Awards and affiliations

Eco-certified property

This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
3 bars/lounges
3 swim-up bars
4 beach bars
9 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Gourmet Marche
Grazie Italian Trattoria
Hunter Steak House
Taj
Zen

Things to do

12 slot machines
3 outdoor tennis courts
8 gaming tables
8 outdoor pools
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Boat tours
Casino
Children's pool
Fishing
Free children's club
Free water park
Full-service spa
Gym
Hot tub
Kayaking
Motor boating
Nightclub
Personal motorised watercraft
Playground
Sauna
Scuba diving
Shopping
Snorkelling
Steam room
Water skiing
Waterslide

Family friendly

8 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting
In-room cot
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Conference centre
Meeting rooms

Outdoors

Barbecue grill
Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
On the waterfront
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa treatment rooms
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (91 centimetre wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible public bathroom

4 floors
Beaux Arts architecture
Built in 2014
Designated smoking areas (fines apply)
Reception hall

Room amenities

Bedroom

Blackout drapes
Free cot

Bathroom

Dressing gowns
Free toiletries
Hair dryer (on request)
Jetted bathtub
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

49-inch plasma TV with premium cable channels
MP3 dock

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Ceiling fan
Desk
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:

Business centre
Front desk
Guestrooms
Hallway
Lobby
Meeting facilities
Swimming pool
Water park

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun

Royalton Riviera

Royalton Riviera Cancun All Inclusive Puerto Morelos

Royalton Riviera Hotel

Royalton Riviera Hotel Cancun

Royalton Riviera Cancun Resort All Inclusive Puerto Morelos

Royalton Riviera Cancun Puerto Morelos

Royalton Riviera Cancun Inclu

Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

7.0

Good

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

10/10 Excellent

Cindi

Travelled with family

17 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great experience overall, definitely coming back

Stayed 6 nights in Jul 2025

10/10 Excellent

Marzeena

16 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jul 2025

6/10 Okay

Ramzey

15 Jul 2025

Disliked: Cleanliness

Stayed 10 nights in May 2025

10/10 Excellent

CESAR DEL

Travelled with partner

15 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente 👍

Stayed 9 nights in Jul 2025

10/10 Excellent

SAHIL

Travelled with family

15 Jul 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms

It was amazing. The rooms should have had better view, and people should not be paying extra money for a good view while rooms were empty.

Stayed 4 nights in Jul 2025

8/10 Good

Yu Cong

15 Jul 2025

Liked: Amenities

Stayed 5 nights in Jun 2025

4/10 Poor

dimitri

Travelled with family, Travelled with group

14 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Service was terrible... the Zen restaurant felt like a sauna inside ... the bedrooms were really hot... and they give little bracelets that easily rips off and then u have to pay $150 Ive been to many all inclusives hotels and this one was the worst by far

Stayed 4 nights in Jul 2025

2/10 Terrible

Monica, Philadelphia

Travelled with family and small children

14 Jul 2025

Disliked: Cleanliness, amenities, property conditions & facilities

I recently stayed at your resort and, unfortunately, had multiple disappointing experiences that affected the quality of my stay. Most significantly, the air conditioning in our room was not working for the entire duration of our stay. The resort smells of mildew. Despite reporting it, no effective solution was provided. The room was uncomfortable, especially in the heat, and it made it very difficult to relax or sleep. Additionally, we had a frustrating experiences at Score and Hunter Restaurant. We waited over 1 hour and 15 minutes for our meal, with no communication or apology from the staff at both restaurants. When the food finally arrived at Hunter it was lukewarm and not up to standard. In an all-inclusive resort, we expected a higher level of service and quality, and unfortunately, this was not delivered. At Score, our orders were taken and we waited over an hour for nothing, not even a beverage, we just left in disappointment. Given these issues particularly the lack of air conditioning I’m requesting a partial refund or compensation for the inconvenience and discomfort we experienced during our stay. I hope you will take this seriously, as these problems significantly impacted our vacation. We were celebrating our god son’s birthday and this was my son’s first time in Mexico. I could go on and on.. Thank you for your time and consideration. Sincerely, Very Disappointed

Stayed 3 nights in Jul 2025

6/10 Okay

Anthony

Travelled with family

12 Jul 2025

Liked: Amenities

The establishment is gorgeous, what’s done of it. It’s obvious there is work going on. The resort felt very safe, family friendly, and was quiet though. As for what I didn’t like. 1. Resort felt very understaffed, in the dining establishments we wouldn’t see our waiter for at least 30 minutes sometimes. (Terrible) At the pool right below the main lobby 2 waiters for easily 250 people at the pool. (Really?) 2. Resort has only 2 ATM machines? Here’s the kicker, both broken at the same time? No money for guests. Told come to front desk at certain time, they would have. Go and nothing. Told return later at another time. Return and now I’m sorry we already ran out! (Very inconvenient) 3. Pools close at 7pm. (Never heard of that before)

Stayed 5 nights in Jul 2025

8/10 Good

Ashishkumar

11 Jul 2025

Stayed 3 nights in Jul 2025

8/10 Good

monica may

Travelled with family

10 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Unfortunately, I found that the staff was not particularly friendly during my stay. This impacted the overall atmosphere and made it difficult to fully enjoy the otherwise stunning property. Additionally, making dinner reservations proved to be quite a challenge, and once we arrived for our reservation, it took over two hours before our food was served. This level of delay was unexpected and disappointing. I believe your property has great potential, and I would have enjoyed the experience much more had the service been more attentive and welcoming. I hope this feedback is helpful, and that future guests will benefit from improvements in these areas.

Stayed 5 nights in Jul 2025

8/10 Good

Eliut

10 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jun 2025

8/10 Good

Christian

10 Jul 2025

Stayed 5 nights in Jul 2025

10/10 Excellent

ashtar

Travelled with family and small children

10 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

The best resort I have visited. I will be back again soon. All good and excellent service team work was amazing.

Stayed 3 nights in Jul 2025

6/10 Okay

Paulette

9 Jul 2025

Some staff was rude and out room was now that clean

Stayed 3 nights in Jul 2025

6/10 Okay

Gabriel

Travelled with family

9 Jul 2025

The resort itself is amazing but when checking in we felt that we were in a sales pitch for 2 hours. The process would have been quick except the hotel trying to sell their timeshares with “cheap” excursion prices if you sat through a 90 minute presentation. We wanted to enjoy our stay and our first day was not what we expected. After the sales pitch, the staff is amazing and very attentive.

Stayed 3 nights in Jul 2025

2/10 Terrible

De Wuan

Travelled with family

9 Jul 2025

Liked: Cleanliness

I have been to this property many times and this was by far the worst experience ever. Every restaurant we went to was under staff we were unable to get drinks or any support. Went to guest services to get feedback and no improvement. But not recommend anyone to rebook here.

Stayed 2 nights in Jul 2025

2/10 Terrible

Georgina

Travelled with family and small children

9 Jul 2025

Disliked: Cleanliness, amenities, property conditions & facilities

The cleanliness of the resort was far below expectations—our room had a strong mildew smell, the bathroom wasn’t properly cleaned, and we even found leftover trash from previous guests. The food at the buffet was repetitive and of poor quality. I would not recommend this hotel to anyone looking for relaxation or quality service. This was one of the most frustrating and disappointing vacations I’ve ever had.

Stayed 6 nights in Jun 2025

2/10 Terrible

Verified traveller

Travelled with family

9 Jul 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

Room I paid for and reserved wasn't ready when I checked in. I had to wait for over 24 hrs for the room I reserved. After checking in, jacuzzi tub wasn't safe to use and dirty. TV in living area didn't work. Dirty pillows on the bed.

Stayed 4 nights in Jul 2025

6/10 Okay

Taika

Travelled with family

8 Jul 2025

Disliked: Cleanliness, property conditions & facilities

I love the royalton I’ve stayed at a few so far and I must say this one wasn’t the best that I’ve experienced. Overall I enjoyed my stay. I went for a long weekend to celebrate my mom’s birthday. We got there late Saturday and was leaving on Tuesday. On Sunday we tried to get reservations to eat literally anywhere and they said everywhere was full. It was my mom’s birthday and they wanted us to eat at the buffet which we did every day we were there. They claim no last minute reservations but I was only there a few days so when should I have made that reservation? So I had to take mom to an outside restaurant “puerto madero” which we loved. Another thing the resort could have been cleaner. We saw the same trash in the same place our whole stay. And no vibe team 🙄

Stayed 3 nights in Jul 2025

6/10 Okay

Tommy

Travelled with family and small children

8 Jul 2025

Disliked: Amenities

Frustrating Dining Experience – Not Worth It Without Diamond Club It’s hard—or almost impossible—to book dinner at the restaurants if you’re not a Diamond Club member. We couldn’t make any reservations without walking around and asking for help. Even more frustrating, when we finally got into a restaurant, we saw lots of empty tables. It really seemed like they were being held for Diamond or Prime Club guests. I don’t see the point of spending this much money just to feel like you have to beg for dinner. This was our second stay at a Royalton resort—our first was in Jamaica, and this time in Cancun. Unfortunately, the experience this time left us very disappointed, especially when it came to dining. For the same price, there are other resorts with similar amenities and much better food access—or you can pay a bit more for a far better overall experience. If food matters to you, book somewhere else.

Stayed 3 nights in Jul 2025

2/10 Terrible

Mia

Travelled with family

8 Jul 2025

Disliked: Cleanliness

Check in and check out terrible experience. All property is in really bad condition. Restrooms in lobby looked like public bathrooms. And in order to make a dinner reservation you have to go to guest services and if you are lucky you get a reservation. Worse experience ever! I do not recommend this resort at all. I feel since they are closing in 4 weeks and will reopen under new management all employees are carless

Stayed 4 nights in Jul 2025

2/10 Terrible

Zujey

Travelled with family

8 Jul 2025

Disliked: Cleanliness, property conditions & facilities

Fue una de mis peores experiencias en mis vacaciones de verano en familia.

2/10 Terrible

aaqil

Travelled with family

8 Jul 2025

Disliked: Cleanliness, property conditions & facilities

Please do not stay here. The hotel is old, outdated and far from the advertised luxury resort. Upon arrival at 12:00 PM, I was dismayed to discover that guests booking through Expedia were required to check in at a separate location from those who booked directly with the hotel. This process, which initially seemed like preferential treatment, was merely an opportunity for the resort to upsell additional services. While guests who booked directly were allowed early check-in, my party was forced to wait until 3:00 PM, causing significant inconvenience, particularly unacceptable for a loyal Gold VIP member. The condition of the room was utterly deplorable and indicative of gross neglect. The jacuzzi was contaminated with insects and visibly dirty, rendering it unusable. The mirror was chipped and outdated, the bed linens were soiled, and both the bedskirt and couch were in a state of disrepair and uncleanliness. These conditions are entirely unacceptable for any hospitality establishment. In order to book a reservation at the restaurants you need two days notice and you book it through the app. When I arrived the app was not working only for me to find out guest services never activated the room on the app to have access. I raised these concerns with the resort staff for three consecutive days, yet no meaningful action was taken to address or resolve the issues.

Stayed 4 nights in Jul 2025

6/10 Okay

Jennifer

7 Jul 2025

Liked: Staff & service

We liked the friendliness of the staff and the diamond club definitely was worth it. But we did not like was the fact that a lot of restaurants appeared to not have what the menu advertised or they were out of things other restaurants had. For example, the sports bar didn’t have burgers, but the buffet restaurant 200 feet away did. The app did not match with the TV said as far as activities hours, etc. The swim up bar was constantly out of piña coladas. Not all bars offered the same items so some would have it but others wouldn’t. We kept getting told it would be 10 minutes and they would have it and that was the answer we kept getting and they never did end up having it. The facility was definitely showing its age.

Stayed 5 nights in Jun 2025

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

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About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Entertainment

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom