Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

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Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Stroll along the pathway to a serene seating area surrounded by lush greenery and a semi-circular wooden structure.
Guests can enjoy access to the beach via the pier, which features lounge chairs and a hammock.
Enjoy thrilling water slides and a pool surrounded by natural rock formations.
Enjoy a scenic view of the sea and a bridge from this room's large window.
Enjoy meals in the spacious kitchen with a stove and dining island.

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Room service
  • All-inclusive

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View

7.0 out of 10
Good
(19 reviews)
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Family Suite Ocean View Diamond Club

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(33 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Ocean View

  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite

7.4 out of 10
Good
(87 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Luxury Junior Suite Swim Out Diamond Club

7.4 out of 10
Good
(18 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

Luxury Presidential One Bedroom Suite Swim Out

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor pools
Catch some rays at the beach or spend the day relaxing at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Gourmet Marche, one of the property's 9 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
  • Treat yourself to Swedish massages, hydrotherapy or body treatments at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes 3 outdoor tennis courts, a gym and a steam room
  • Guests like the restaurant and bar
  • 6.3 mi (10.2 km) from El Tinto Golf Course and 10.5 mi (16.8 km) from Ventura Park Cancun
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Zen – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Hunter Steak House – This steakhouse specialises in international cuisine and only serves dinner. Open daily.
Grazie Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Taj – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Water skiing
  • Waterslide

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 18 August 2025 to 6 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool

Alternative facilities will be available off-site during the renovation.

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 527 out of 1549 reviews
Rating 8 - Good. 339 out of 1549 reviews
Rating 6 - Okay. 270 out of 1549 reviews
Rating 4 - Poor. 173 out of 1549 reviews
Rating 2 - Terrible. 240 out of 1549 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mia Bella

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most disappointing and disgusting resort I have ever stayed at in my life. Have been all over Mexico and this one wins for the most mediocre. Bed bugs, they don’t clean the cups, constantly begging for tips (would literally says “I’m poor I need a tip) One of the workers in fact asked for a tip after MY safe with MY belongings literally stopped working. That is on the hotel to fix it, it was an inconvenience TO ME. As if I wanted to sit in the room for 3 hours out of my stay to watch the worker fix a safe that the hotel owns. Unreal. Don’t try getting a chair by the pool because you won’t find one. Left money on the nightstand the second day for the maid/workers to restock mini fridge with waters, requested that at 7:30am. Left a $10 usd bill- came back around 4:30pm to get ready for dinner and the $10 bill was taken and no waters were restocked, bed wasn’t made, trash hadn’t been cleared. Please do not stay here.
Stayed 7 nights in Apr 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! It has everything for every vacation! First time here and took the whole family, 4 of us, and had an amazing time! The staff are incredibly friendly, welcoming, and helpful. They work incredibly hard and diligently to make sure every guest feels welcome! The wife and I plan to go back just us next time to check out the Hideaway portion of the resort!
Stayed 4 nights in Apr 2025

10/10 Excellent

Michelle L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton Cancun was a beautiful property! Our room had a rooftop terrace with a hot tub! I especially loved the shower with 2 rainfall heads plus a handheld shower head. Staff was very fast at bringing requested items to the room (towels, water, etc). The spa services were amazing but set lower prices would be appreciated rather than having to negotiate with random people at the resort.... Nightly entertainment was wonderful with plenty of seating but not enough servers. Specialty restaurants and enormous buffet were amazing! More staff at pool bars and on the beach would be helpful. Overall I give this resort an 8 out of 10. Can't wait to see the planned improvements! We will likely return!
Stayed 6 nights in Mar 2025

8/10 Good

Timothy Gabriel

Liked: Cleanliness, staff & service
no alcohol in mini fridge
Stayed 6 nights in Apr 2025

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 4 nights in Apr 2025

10/10 Excellent

Fahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the start or the check in didn’t went as per our expectations adding to our overnight flight. But thereafter,*Victor Lopez* the Expedia Ambassador or representative at the property made our stay far more special than our expectations on our Marriage Anniversary. I’ll mention few key points for future travelers; - Honestly, we were a bit skeptical about the resort at first, seeing all the negative reviews about their Service. However we went for it anyways, because of how beautiful the property’s beach front portion was. And honestly the pools and the resort itself are very spacious and picturesque. - After actually reaching to the property, we were very relieved seeing how the property was overall in person and not just in the pictures and videos. In short, it was all you’d want on a luxury staycation or a short reality escape. - The main reason of their service related complain what we felt was fully occupied property but not enough staff to maintain or handle the crowd very fast. And there are some unnecessary strangle you to a membership kinda people who are there just to take up some necessary Staff counts. **Best Parts** ⬇️ ➡️ You can go there just for the food itself. We have been to All Inclusive Luxury Resort in Maldives too, but even their food wasn’t this good 🤌🏻💯. From their all day buffet to the Dine In Restaurants were just too good. And they have enough options for you to try out different foods every day.
Stayed 4 nights in Mar 2025

8/10 Good

Stacey Elizabeth

Stayed 7 nights in Mar 2025

8/10 Good

Chovani

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Wonderful resort no complaints at all !!
Stayed 4 nights in Mar 2025

10/10 Excellent

Reshma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

8/10 Good

Jasdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

2/10 Terrible

LUCHANA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Shawna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Would stay again
Stayed 10 nights in Mar 2025

10/10 Excellent

david michael

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Francisco Noel, Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ing was great
Stayed 3 nights in Apr 2025

4/10 Poor

Jaykumar

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room service and customer service is worse then ever i have seen in my whole life. All employees working there as some kind of attitude towards customers. They do what they wants to do , they doesn’t care about customers. Never recommend anyone to go there.
Stayed 3 nights in Apr 2025

4/10 Poor

Hector

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never go back again

The service was very bad, the food was not good, the restaurant smells bad, the drinks were terrible, nobody answer the front desk phone, I will never go back to this hotel!!
Stayed 4 nights in Mar 2025

10/10 Excellent

nildaliz

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2025

6/10 Okay

Gina

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Staff & service
The service at this resort is not good. Many nights, we waited over 30 minutes to order a drink at dinner and another 30 to order our meals. And that was after a ridiculous process of waiting up until Midnight when dinner reservations open for booking. They need a lot of work in the restaurant and bar operations. It was much worse than when I was there 3 years ago.
Stayed 6 nights in Mar 2025

10/10 Excellent

Yadwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 4 nights in Mar 2025

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size was great. Something different every day. Service was good even for the size. Will come back!
Stayed 7 nights in Mar 2025

10/10 Excellent

darlaysha

Stayed 3 nights in Mar 2025

4/10 Poor

Terri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Amy Wenda

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really sugest putting a few fans in the check in and out area. The lines were long and it was extremely hot waiting in line. A minor change will help with the hot waits. Also more pool chairs.
Stayed 7 nights in Mar 2025

4/10 Poor

Luz María

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We wasted a lot of time waiting for checking in, there was a sign for “Expedia guests” and we were told to go to the regular line as they didn’t have such special check-in for Expedia. There was only 1 waiter at the main pool, and he only offered us drinks once. The pool was extremely dirty with sunscreen around the edges, my swimsuit even got stains because of that. Service at the bar by the pool was super slow, there were like 4 bartenders and only 1 was serving the drinks, the rest were chatting between them and ignoring the people, if they were off duty what was the reason for them to be at the bar? Drinks and meals quality were poor. We had no electricity in the morning hence no air conditioning, we reported and nobody went to the room to check what was going on, I reported again at check-out and nobody seemed to care, the receptionist didn’t seem surprised at all.
Stayed 1 night in Mar 2025

10/10 Excellent

OSCAR FERNANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE RESORT WAS AMAZING BUT THE PEOPLE WERE THE BEST, FRIENDLY RESPECTFUL, HAPPY TO SERVE US , MEXICO ALWAYS HAVE A GREAT CUSTOMER SERVICE
Stayed 4 nights in Mar 2025