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Sandos Cancún All Inclusive - Adults Only

4.5 star property
VIP Access

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2 bars/lounges, poolside bar
3 outdoor pools, pool umbrellas, pool loungers
Lobby
Sandos Suite | View from room
Caribe Suite | Pillow-top beds, free minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Cancun, QROO
  • La Isla Shopping Mall
    ‪3 min drive‬
  • Delfines Beach
    ‪4 min drive‬
  • Cancun Convention Center
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Caribe Suite

Caribe Suite | Pillow-top beds, free minibar, in-room safe, desk

Caribe Suite

  • Sea view
  • 108 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Laguna suite

Laguna suite | Pillow-top beds, free minibar, in-room safe, desk

Laguna suite

  • Lagoon view
  • 84 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe room

Deluxe room | Beach/ocean view

Deluxe room

  • Partial ocean view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Sandos Suite

Sandos Suite | View from room

Sandos Suite

  • Partial ocean view
  • 74 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Balcony Deluxe Room

Balcony Deluxe Room | Pillow-top beds, free minibar, in-room safe, desk

Balcony Deluxe Room

  • Partial ocean view
  • 43.0 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About this property

Sandos Cancún All Inclusive - Adults Only

Adults-only beachfront property with 3 outdoor pools
At Sandos Cancún All Inclusive - Adults Only, spend the day on the beach where you can enjoy yoga. Then return for a meal at one of the property's 5 restaurants.
Sandos Cancún All Inclusive - Adults Only offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and in-room massages can be requested.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a health club and a sauna.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Sandos Cancún All Inclusive - Adults Only's great beach location. During your stay, you're just a quick walk from Ballenas Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at Zango Restaurant, one of the property's 5 restaurants and 2 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the pool and the location
  • Just a 3-minute drive from La Isla Shopping Mall and a few minutes from El Rey Ruins
  • Airport and local-area shuttle service available for a fee
Sandos Cancún All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Cool off in one of the 3 outdoor swimming pools at Sandos Cancún All Inclusive - Adults Only, and enjoy amenities such as a health club and a hot tub.

Free breakfast is available daily. There are 5 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a steam room, a garden and a terrace. Self parking is free. A complete renovation of Sandos Cancún All Inclusive - Adults Only was completed in 2017.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Zango Restaurant – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
St. Trop – This beachfront restaurant specialises in Caribbean cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Gaijin Teppanyaki – This restaurant specialises in Asian cuisine and only serves dinner. Reservations are required. Open daily.
Seasons Restaurant – Overlooking the ocean and pool, this fine-dining restaurant specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Frattinis – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Frattinis
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • St. Trop
  • Zango Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Health club
  • Hot tub
  • Piano
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,254 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Renovated entire property - 2017

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Cancún All Inclusive - Adults Only

Children and extra beds

  • This property welcomes adults only.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 75 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
The Sandos Cancun Hotel will become an adults-only hotel for those over 18 years of age starting January 1, 2025.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv

Sandos Cancún All Inclusive - Adults Only Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 855 out of 1921 reviews
Rating 8 - Good. 476 out of 1921 reviews
Rating 6 - Okay. 317 out of 1921 reviews
Rating 4 - Poor. 145 out of 1921 reviews
Rating 2 - Terrible. 128 out of 1921 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lynn Leah

Travelled with family
Liked: Cleanliness, staff & service
The beach was gorgeous! The nightly activities were great, room service Food was awesome, but the buffet food was the same every day. Guacamole was not served on the buffet, which I feel it should have been. Beds were so so so comfortable and maids did a great job cleaning every day. There was swim up bar as indicated in the brochure and the hot tub was lukewarm. That was a disappointment. Staff was friendly Especially Freddy in the buffet area.
Stayed 6 nights in Feb 2025

10/10 Excellent

Travis Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was very nice but only real down fall was some of the staff could use a class of being ALOT more friendly and not acting like they hate their jobs
Stayed 5 nights in Feb 2025

10/10 Excellent

Jamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, varieties food option, Italian and Season restaurants with great food, staff are nice, many activities, Spa was wonderful. We had a great stay, some improvements needed but I give 5-stars overt
Stayed 5 nights in Feb 2025

10/10 Excellent

Giovanni

Stayed 2 nights in Feb 2025

6/10 Okay

George

Travelled with partner
Liked: Cleanliness, staff & service
The food wasn’t very good, pretty disappointing
Stayed 4 nights in Feb 2025

10/10 Excellent

Manuel Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Afram

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 6 nights in Feb 2025

2/10 Terrible

David Harold Porter

Stayed 5 nights in Feb 2025

10/10 Excellent

Rubbens, Taunton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Ava Carly

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort is very nice. The pools and ocean are beautiful, and there’s great lounging options. The restaurants are good, but the drinks are not great. Some of the staff are amazing and some are not too friendly. Overall, for the price and just wanting a fun vacation, the resort was very nice for us.
Stayed 6 nights in Feb 2025

10/10 Excellent

Burnell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, food, drinks everything was good.
Stayed 7 nights in Feb 2025

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness, staff & service
It didn’t seem like they were taking me and my partner serious. We payed for a king size bed room and they gave us a room with two double beds. We were told we would have a king size bed room the second day and then they still couldn’t accommodate us. After they gave us the option to move our two beds together to make a “super king bed”… they never came.
Stayed 3 nights in Feb 2025

8/10 Good

Curtis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is one of the best I’ve ever stayed at. Food is limited (small resort). Great staff.
Stayed 7 nights in Feb 2025

6/10 Okay

Sherri

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service was mediocre From the minute we checked in, the initial clerk that greeted us asked for our passports then disappeared into the back, came out, never acknowledged us walked away from the front desk, returned, still no acknowledgement that we were waiting...we finally moved to another clerk who checked us in in a very dismissive manner. As though we were bothering her. Did not start the weekend off on a good note.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 4 nights in Feb 2025

8/10 Good

Laszlo Adan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a very good experience at this resort. The service from the staff is excellent. This resort is definitely good for couples. Would not be fun for a group of friend as there is not much to do if you like to party, and the guests are older. 24hr complementary room service for food was great, and my room’s minibar was stocked daily for free with beer, soda, and water. The food was very good and the beach is beautiful and clean. This isn’t a 5 star resort like they claim to be. It’s showing its age. I would give the resort 3 stars for its condition but 5 stars for the experience and service.
Stayed 6 nights in Feb 2025

4/10 Poor

Haritha

Disliked: Cleanliness, staff & service, property conditions & facilities
I went on a girls trip for Sandos because rating was good on Trip Advisor. Rating is a scam - they force people to give 5 star. So don’t believe it. Buffet: Not much food options and NO live stations. Loved the brick oven pizza by the pool. The bar in the lobby had the best bar tenders and drinks. Note that the staff was very Snobbish and not much help at all. Restaurant: The Japanese was hard to reserve. Even though you see empty seats- they deny entry- although promised. The Italian was just horrid to say the least. Service was bad as usual. Rooms: The shower is outdated. The Tub doesn’t work. It looks ok - but not operational. Room Service: non existent. We called several times for coffee - but did not receive any service. Once some random person tried to enter - which was creepy. Thank god we were awake . Parties: there was just the pool party that was fun. The events are sporadic and A OK Beach : beach was fabulous and clean. Real blue waters. Spa: we booked our appointment at 9 and reported there on time. Our service did not start until 10. Hospitality: our flight was delayed and we asked to extend our room . They did not help at all - instead sent 3 ppl to harass us out of our rooms.
Stayed 3 nights in Feb 2025

4/10 Poor

Nina E

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I booked this hotel a year in advance and i requested a king bed, nice view and a balcony. My spouse and i arrived and they gave us a room with 2 small beds, a view of the roof and no balcony. When i asked the front desk about this they said there was nothing they could do. Sleeping in separate small beds was not what we envisioned for our romantic vacation. Not only that but the furniture in the room was old and the bathroom door was falling apart. We checked out the next day and stayed somewhere else for the rest of the trip.
Stayed 4 nights in Feb 2025

8/10 Good

Werner

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had good time
Stayed 14 nights in Jan 2025

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean and the staff is very friendly and attentive. The beach is beautiful and having cabanas that are first come first serve is really nice for both comfort and shade. The pools are nice too with lots of chairs with umbrellas and cabanas. There is a good mix of relaxation and a party atmosphere. The only thing missing is a hot tub. The wind made the pool a little cool, but a hot tub would be nice. The staff is great and the drinks are definitely not watered down. The food options are good, even for those with food allergies / intolerances like me. I would stay again.
Stayed 3 nights in Feb 2025

6/10 Okay

Mary Jane Thomson

Disliked: Amenities
The food at the individual dining rooms was ok but not out of ordinary. Meat was tough. The buffet was the best.
Stayed 7 nights in Feb 2025

2/10 Terrible

Daryl

Stayed 4 nights in Feb 2025

8/10 Good

Richard

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is top notch! Shout outs to Jacob in Bar 1. Order Jacob's Rum punch. Lorenzo, Fausto, Cassanova all ger top grades.
Stayed 7 nights in Feb 2025

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

Ariel Arkady

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property is great for couples looking for a chill vacation, minimal parties here, a few things to note: 1. The hot tub is broken/ non existent 2. The seasons steak house is horrible, avoid at all costs 3.The Italian restaurant was amazing. 4. The building facade is literally crumbling, likely due for a major envelope upgrade or tear down. 5. The daytime activities are great, if the resort guests are into them, but most of the people here are not very active to do the activities. 6. No swim up bar, 7. Most evening activities end around 10-11pm. Otherwise this was a great resort and terrific value.
Stayed 7 nights in Feb 2025