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The Pyramid Cancun By Oasis - All Inclusive

4.0 star property

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Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Creator video
Exterior
Sian Kaan Master Suite | Free minibar, in-room safe, blackout curtains, iron/ironing board
20 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Blvd. Kukulcan, Km. 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Oasis Arena
    ‪1 min walk‬
  • Place, Aquaworld
    ‪10 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Pyramid Ocean Front Room

Shower, hair dryer, bathrobes

Pyramid Ocean Front Room

  • Sleeps 2

View all photos for Pyramid Ocean View King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean View King Room

  • Sleeps 2

View all photos for Pyramid Sunset View King Room

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Sunset View King Room

  • Sleeps 2

View all photos for Pyramid Standard

Pyramid Standard | Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Standard

7.0 out of 10
Good
(47 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Pyramid Ocean Front

Pyramid Ocean Front | Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Ocean Front

7.0 out of 10
Good
(34 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Pyramid Master

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Pyramid Master

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Pyramid Junior

Suite Pyramid Junior | Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite Pyramid Junior

7.6 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Master Suite

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Sian Kaan Beach Front

Sian Kaan Beach Front | Free minibar, in-room safe, blackout curtains, iron/ironing board

Sian Kaan Beach Front

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Pyramid Junior Suite

Free minibar, in-room safe, blackout curtains, iron/ironing board

Pyramid Junior Suite

  • Sleeps 2

View all photos for Pyramid Standard Room

Shower, hair dryer, bathrobes

Pyramid Standard Room

  • Sleeps 3

Pyramid Master Suite

  • Sleeps 2

Sian Kaan Beach Front

  • Sleeps 2

Sian Kaan Master Suite

  • Sleeps 2

Similar properties

Exterior
The Grand Oasis Cancun - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.0 out of 5, 1,820 reviews
The price is €350
includes taxes & fees
26 Feb - 27 Feb
The Grand Oasis Cancun - All Inclusive

About this property

The Pyramid Cancun By Oasis - All Inclusive

Catch some rays at the beach or spend the day relaxing at The Pyramid Cancun By Oasis - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 20 restaurants. Housekeeping is available on request.
The Pyramid Cancun By Oasis - All Inclusive offers 320 accommodations with a safe and complimentary bottles of water. 50-inch flat-screen televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include a shower, bathrobes and hairdryers. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.
Recreational amenities at the property include an outdoor tennis court, an outdoor pool, a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Sensoria Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 2 years old are not allowed in the spa.

During your stay at The Pyramid Cancun By Oasis - All Inclusive, you're just a quick walk from Iberostar Cancun Golf Course. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy Mexican cuisine at Benazuza Adults Only, one of the property's 20 restaurants and 15 bars/lounges
  • Take a swim in the outdoor pool
  • Indulge with facials, aromatherapy or hot stone massages at Sensoria Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 10 minutes by foot from Iberostar Cancun Golf Course and a 5-minute drive from La Isla Shopping Mall
The Pyramid Cancun By Oasis - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Pyramid Cancun By Oasis - All Inclusive such as a complimentary children's club and an outdoor pool.

Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 15 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a steam room and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Benazuza Adults Only – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required.
Market Place and Bites – This bistro specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
The White Box Gastrobar – This bistro specialises in international cuisine and only serves lunch. Open daily.
TunKul Food Hall – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Careyes Adults Only – This fine-dining restaurant specialises in Spanish cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
Room service during certain hours
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Pilates
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 15 bars/lounges
  • 2 beach bars
  • 2 coffee shops/cafes
  • 20 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benazuza Adults Only
  • Careyes Adults Only
  • Market Place and Bites
  • The White Box Gastrobar
  • TunKul Food Hall

Things to do

  • 4 gaming tables
  • 6 slot machines
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino (538 square foot of space)
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Full-service spa
  • Gym
  • Karaoke
  • Outdoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (6,458 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shower

Entertainment

  • 50-inch flat-screen TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 30 per stay for guests aged under 25 years old staying between 01 February and 30 April
  • A tax is imposed by the city: USD 4.97 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Free WiFi in public areas has a 4-device limit.

Property is also known as

Pyramid Grand Oasis All Inclusive Cancun
Pyramid Grand Oasis All Inclusive
Pyramid Grand Oasis Cancun
Pyramid Grand Oasis
The Pyramid at Grand Oasis All Inclusive
Pyramid Grand Oasis All Inclusive All-inclusive property Cancun
Pyramid Grand Oasis All Inclusive All-inclusive property
Pyramid Oasis Inclusive inclu

The Pyramid Cancun By Oasis - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 630 out of 1670 reviews
Rating 8 - Good. 344 out of 1670 reviews
Rating 6 - Okay. 276 out of 1670 reviews
Rating 4 - Poor. 169 out of 1670 reviews
Rating 2 - Terrible. 251 out of 1670 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

4/10 Poor

mark edmond

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Eh
Stayed 9 nights in Nov 2025

10/10 Excellent

Trevor

Stayed 6 nights in Oct 2025

10/10 Excellent

Khadee

Liked: Cleanliness, amenities, property conditions & facilities
The stay was part perfect we will be coming back
Stayed 5 nights in Nov 2025

2/10 Terrible

Pricilla

Stayed 6 nights in Nov 2025

2/10 Terrible

Emely

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Let me start off by saying certain restaurants within the resort were not the best, very limited to options. Some staff members here need to work on their customer service, we encountered quite a few employees who were extremely rude. At the buffets/restaurants we had waiters who would not even offer anything to drink until we were finishing our food, mind you they would attend to others around us. We tried making reservations for the restaurants we had access to for being “exclusive members” and nothing was available, not one date from our almost 5 full day trip. People were constantly walking around smoking, making it seem like there was no designated smoke area. Majority of the restaurants/buffets aren’t stroller or wheelchair accessible. The elevators were wanting to get stuck a couple of times. The cleanliness of our room was decent, we did have to ask a few times to have our sheets changed and room cleaned. We do have a toddler so we asked for a crib since we checked in and once we got to our room there was no crib. We called and within a couple minutes they got there with one, it was a playpen (nothing wrong with it) but you could feel the springs from the mattress. There were only a handful of people that did offer great customer service, sadly don’t know their exact names, but thank you to them. We will definitely not be returning to this hotel or recommending this resort to anyone.
Stayed 4 nights in Nov 2025

2/10 Terrible

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My room was excellent the view was great but the food was horrible the front office ppl horrible I would not tell anyone to vacation here.
Stayed 4 nights in Nov 2025

4/10 Poor

Delfa

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was bad experience because an all-inclusive package was paid and all the restaurants when we had to reserve there was no longer room for eating because supposedly they were in high season so we were only eating the buffet
Stayed 4 nights in Nov 2025

10/10 Excellent

Wenses Geovanny

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were always clean and stocked. The staff was very friendly and accomodating. Food options were great and plenty. The beach and pool areas were clean and beautiful, and easily accessible. All in all a great resort!
Stayed 7 nights in Nov 2025

10/10 Excellent

Charles Eromosele

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staffs & endless supply of everything
Stayed 3 nights in Oct 2025

2/10 Terrible

Nikil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2025

2/10 Terrible

Edgar Gonzalez

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

6/10 Okay

Scott

Stayed 3 nights in Nov 2025

10/10 Excellent

Nehal Qaiser

Liked: Cleanliness, amenities, property conditions & facilities
Amazing vacation resort. Had a great time.
Stayed 7 nights in Oct 2025

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they mentioned you need to make reservations for ALL fancy restaurants. I didn’t get to eat at any because they were booked out four days in advance
Stayed 3 nights in Nov 2025

8/10 Good

MUHAMMAD

Liked: Cleanliness, staff & service, amenities
Beautiful experience
Stayed 2 nights in Nov 2025

10/10 Excellent

Jack

Stayed 4 nights in Nov 2025

6/10 Okay

Devon

Travelled with family
Bathroom pipes busted in room Staff wasn’t the nicest, check in lady was 5 stars tho
Stayed 2 nights in Nov 2025

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

2/10 Terrible

Donald

Travelled with family
FOOD NASTY IN ALL THE RESTAURANTS, CHARGE ROOM SERVICE FOR 1 PIECE OF ITEM, YALL NEED TO CHANGE YOUR WHOLE FOOD MENU AROUND, HOT DOGS PIECE ON PIZZA IS CRAZY, THEN WE PAY FOR ALL INCLUSIVE BUT STILL HAVE TO PAY FOR THINGS AND THEN JUST NOT BEING UNDERSTANDING ENOUGH TO KNOW THINGS HAPPEN THATS NOT OUR PROBLEM THATS HOTEL ACCOUNTABILITY… THIS HOTEL NEEDS A PROFESSIONAL TO COME IN AND REDO THE WHOLE PLACE AS FAR AS FOOD, BUDGET, AND ENTERTAINMENT. AND THIS WAS ME GOING AGAINST THE REVIEWS AND IT TOTALLY PUT ME IN MY PLACE. I WOULD NEVER VISIT OR SEND FAMILY TO THIS HOTEL
Stayed 4 nights in Nov 2025

2/10 Terrible

Sylvia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked for 2!bed and when I got there I had a single bed. With three people and then they brought a hard ass roll away bed in a small room. The food was awful and the planning for jungle beach ride was canceled and no one told us anything and we had to pay 39 for a cab to be turned around when we got there I would not subject this hotel to no one and the air conditioner in our room never worked
Stayed 4 nights in Nov 2025

4/10 Poor

HUMBERTO RAMIREZ, roswell

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort was understaffed, the casion was no longer available everywhere you went to go eat was a waiting list. The nifgt life was ended way too early all the bars clsed at 11. Outside all the food places were packed waiting as well the staff needs more character, did not like this place. Updated the information on thw web. The DISCO was only available on friday. Place needs lot of work, hope the owner does something about it.
Stayed 5 nights in Nov 2025

10/10 Excellent

George

Stayed 5 nights in Oct 2025

8/10 Good

Clarissa Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. My husband and I came for his 40th birthday. I gave a 4/5 stars only because we couldn’t get dinner reservations at the restaurants that required reservations. They were always booked up. Even when we called 2 days in advance. I don’t know if they’ll let you book before you arrive but that seems to be the only way you’ll get reservations. We stayed for 5 days and was unsuccessful. However, there are other restaurants and stands that do not require reservations that you can walk in to. There are also late night food options. Would we come back? Absolutely! My only concern was not getting reservations at the nicer restaurants.
Stayed 4 nights in Nov 2025

4/10 Poor

SHERRON LEE

Travelled with group
Disliked: Amenities, property conditions & facilities
Room outdated for price, air conditioner didnt work correctly.
Stayed 5 nights in Oct 2025

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, amenities
Food, amenities
Stayed 5 nights in Oct 2025