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Hotel Cozumel Sierra

3.0 star property

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Photo gallery for Hotel Cozumel Sierra

Garden
Deluxe Room | Bathroom | Separate bathtub and shower, deep-soaking bathtub, hair dryer, towels
Lobby
Luxury Room | Premium bedding, minibar, in-room safe, blackout curtains
Interior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
Rua Pedro Luiz Oliveira, Canela, RS, 95680000
  • Place, Parque Terra Magica Florybal
    ‪2 min walk‬
  • Place, Pinheiro Grosso Municipal Park
    ‪3 min walk‬
  • Place, Parque Vale Dos Dinossauros
    ‪6 min walk‬
  • Airport, Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    ‪78 min drive‬

Room options

View all photos for Standard Double or Twin Room, 1 King Bed with Sofa bed

Standard Double or Twin Room, 1 King Bed with Sofa bed | Premium bedding, minibar, in-room safe, blackout curtains

Standard Double or Twin Room, 1 King Bed with Sofa bed

  • Garden view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, blackout curtains

Deluxe Double Room

  • Garden view
  • 29 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View | Premium bedding, minibar, in-room safe, blackout curtains

Classic Double or Twin Room, 1 Bedroom, Accessible, Garden View

  • Garden view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Double or Twin Room

Family Double or Twin Room | Premium bedding, minibar, in-room safe, blackout curtains

Family Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Comfort Double or Twin Room

Comfort Double or Twin Room | Premium bedding, minibar, in-room safe, blackout curtains

Comfort Double or Twin Room

  • Garden view
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, blackout curtains

Standard Double Room

  • Garden view
  • 44 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Romantic Double Room

  • Garden view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Room

Luxury Room | Premium bedding, minibar, in-room safe, blackout curtains

Luxury Room

  • Garden view
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Studio Suite

Family Studio Suite | Premium bedding, minibar, in-room safe, blackout curtains

Family Studio Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

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About this property

Hotel Cozumel Sierra

Along with a coffee shop/cafe, this hotel has coffee/tea in a common area and a business centre. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, free use of bicycles, dry cleaning and laundry facilities are on-site.
Hotel Cozumel Sierra offers 9 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include complimentary bicycles.
During your stay at Hotel Cozumel Sierra, you're just a quick walk from Parque Terra Magica Florybal. Free breakfast, free WiFi in public areas and free self-parking are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes complimentary bicycles
  • 9 minutes by car from Gramado Central Avenue and 9 minutes from Gramado Covered Street
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. You'll find a business centre on site. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Cozumel Sierra. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Canela hotel.

Guests are served a free full breakfast daily from 8:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 3 June 2025 to 1 March 2026 (dates subject to change).
The following facilities are closed for Valentine's Day:
  • Business centre
  • Dining venue
  • Front desk
  • Laundry facilities
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • Pets: BRL 90.00 per pet, per day, plus a deposit of BRL 90.00 per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: BRL 90.00 per day
  • Pet fee: BRL 90.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Cozumel Sierra Hotel
Hotel Pinheiros do Caracol
Hotel Cozumel Sierra Canela
Hotel Cozumel Sierra Hotel Canela
HOTEL POUSADA PINHEIROS DO CARACOL

Hotel Cozumel Sierra Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 52 out of 61 reviews
Rating 8 - Good. 6 out of 61 reviews
Rating 6 - Okay. 1 out of 61 reviews
Rating 4 - Poor. 2 out of 61 reviews
Rating 2 - Terrible. 0 out of 61 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar lindooo! Me surpreendi muito! Foi ótimo
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Kamile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente acomodação

Tudo muito bom, local tranquilo excelente para descansar, tudo muito organizado e aconchegante, voltarei com certeza.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Andreia

Liked: Cleanliness, staff & service
Lugar aconchegante, mas reservei para 4 pessoas e ao chegar na estadia, só tinha acomodação para 3 , iam fazer uma cama no chão, com o frio de Canela, inviável, além disso queriam me cobrar 120,00 a mais, acabamos dividindo a cama de casal para 3 pessoas. O café era bom, mas não faziam reposição. Pousada bem mediana.
Acomodação
Stayed 1 night in Jun 2025
Verified

8/10 Good

Avenaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a limpeza e o atendimento da cozinha no café da manhã muito bom mesmo esta de parabéns. A limpeza e o aroma do quarta muito bom e confortável.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Guilherme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa a pousada. Anfitriões muito solícitos. Cafe muito bom. Quarto excelente, tudo muito limpo.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Adiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

O hotel é muito bonito, confortável e limpo, no meio da floresta atlântica do sul, e não fica longe do centro de Canela ou de Gramado, de carro. Há mercados nas proximidades. O staff é muito solícito, gentil e agradável. Café da manhã perfeito, com muita variedade, a Lucineide é show! Recomendo sem restrições!
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente. É a segunda vez que nos hospedamos no local, e essa foi ainda melhor que a primeira. Destaque para o café da manhã, que sempre tem bolos, pães, sucos e frutas muito frescas, e para o atendimento bastante atencioso.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Geraldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superou expectativas.

Hotel pousada localizado num bairro muito tranquilo, instalações bem conservadas, cama de casal enorme, café da manhã com o indispensável e atentimento do funcionário Rodrigo foi muito bom.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente e voltaria com certeza

Excelente local, atendimento, café da manhã, organização e limpeza.
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Girleide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Ficamos apenas um dia, o atendimento foi muito cordial, a acomodação é bem confortável, tudo muito charmoso e o café da manhã delicioso, recomendo o pão de queijo sensacional!
Stayed 1 night in Oct 2023
Verified

4/10 Poor

Luiza

Liked: Staff & service
Disliked: Cleanliness

Decepcionante

Estive na Pousada há mais de 1 ano e foi impecável, inclusive indiquei para familiares que se hospedaram lá. Dessa vez ficamos em um quarto diferente a experiência não foi boa. Paguei a mais para ter uma banheira com hidromassagem mas não consegui usar pois a água não esquentava, ficava em 33 graus e a noite em Gramado é frio para tomar banho nessa temperatura. O chuveiro começou esquentando mas logo a água já ficava fria. Fui usar a cafeteira (de cápsulas) e estava suja - deixaram uma cápsula lá dentro de outro hóspede, provavelmente. No café da manhã a mesa que estava reservada para nós estava com coco de passarinho em cima, quando olhei pro chão observei que tinha muito coco de passarinho ao redor, fiquei decepcionada. Além disso, o recepcionista que nos recebeu no dia do checkin esqueceu de avisar que tinha um chá de cortesia que era servido no quarto e precisaríamos solicitar. Infelizmente a minha experiência dessa vez não foi boa e fiquei chateada por esses acontecimentos, especialmente por pagar a mais por um quarto com banheira com hidro e não conseguir utilizá-la.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refúgio próximo a natureza

Pousada muito boa atendimento impecável Limpeza do quarto Pousada em uma área de preservação muito tranquilo
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Givanit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Retorno garantido

Fantástica pausada. Limpeza, atendimento, acomodação e café da manhã impecáveis. Recomendo muito.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensacional a nossa estadia! Amamos o hotel, sua estrutura e o atendimento. Voltaremos em breve.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Nilton

Liked: Cleanliness, staff & service, room comfort

Ótimo, mas precisa observar alguns detalhes

O hotel é excelente, mas precisa observar alguns detalhes, simples, mas que comprometem. Net no quarto não funcionou, a pia do banheiro estava entupida e os alimentos, pães e cucas no café da manhã tinham aspecto de velhos (não eram do dia). Inclusive um pãozinho integral, quadradinho, completamente duro. Não se conseguia morder. A questão da pia, até fica anti-higiênico, vc lavando as mãos, ou escovando os dentes e a agua que cospe ficar circulando na pia. E não era uma questão da válvula da pia, pois na minha casa tenho a mesma, com o mesmo tipo de tampa de válvula e não era esse o problema. Tirando a válvula a pia seguia entupida. Na net o que acontecia é que o aparelho informava que não estava conectado a internet e não se conseguia acessar os canais do cabo. Um lugar muito bonito, o quarto de excelente tamanho, mas alguns detalhes desfavorecem. O secador de toalhas do banheiro manchado de ferrugem, com pintas de ferrugem na sua composição. Um pouco mais de observação a esses assuntos.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Itamar

Liked: Cleanliness
Chegamos a noite, recepção normal. Café da manhã, nao tinha os alimentos disponíveis na rampa e se quisesse algo tinha que solicitar, pao de queijo nao teve reposição mesmo solicitando. Pouca variedade disponível na rampa, pão francês não disponível…
Stayed 1 night in Jun 2023
Verified

10/10 Excellent

Wagner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fomos bem recepcionados do início ao fim. Café da manhã excelente. A limpeza do quarto nota 8, organização 10. Local de fácil acesso, a poucos minutos de Gramado. Com certeza voltaremos.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

JOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aconchegante

Local tranquilo e com muito verde em volta. Pessoal super gentil e atencioso. Ambiente familiar e aconchegante. Ótima música ambiente. Excelente café da manhã. Atendimento personalizado.
Stayed 4 nights in Sep 2021
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opção em Canela

Instalações e localização excelentes, em meio à natureza e com muito comforto. O atendimento da equipe é uma experiência à parte, todos extremamente atenciosos e profissionais. Recomendo a quem quiser conhecer Canela se sentindo em casa.
Stayed 3 nights in Aug 2021
Verified

10/10 Excellent

Graziela Surli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maravilhoso

Lugar sossegado é muito aconchegante. Lindo em meio à natureza e com atendimento maravilhoso. Com certeza voltaremos.
Stayed 2 nights in Jul 2021
Verified

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bem vindo a Canela.

A estadia foi incrível. O lugar é lindo, numa rua exclusiva. Tem árvores lindas no entorno. A acomodação e perfeita. A entrada, a sala de recepção, a música ambiente. O quarto e enorme e o banheiro muito bom. Não tem nada que me desagradou. Além disso a recepção com a Gabriela foi demais. Parecíamos amigos. A Ingrid e muito simpática também. Já estou com saudades.
Vista da janela do meu quarto.
Floresta no fundo da pousada.
Stayed 1 night in Jul 2021
Verified

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiência maravilhosa.

Experiência maravilhosa! Hotel com mimos e cortesia que foi desde um chá com cuca de boas vindas até uma massagem relaxante fenomenal. Quarto cheiroso e acolhedor. Café da manhã muito gostoso.Super recomendo.
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Impecável

Pousada extremamente nova, com inumeros detalhes para agradar os hospedes, como cha de boas vindas, shampoo e sabonete de qualidade, varios tipos de travesseiro, sais de banho etc.
Stayed 1 night in May 2021
Verified

10/10 Excellent

Anne Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadia!

Ótimo atendimento! Local para descansar e recarregar as energias! Atenção em cada detalhe. Melhor cuca
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Adoramos!

Lugar lindo em meio à natureza, tudo limpo e café da manhã muito gostoso!
Stayed 1 night in Apr 2021