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Castle House Hotel

3.0 star property

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Property grounds
Family Room, Ensuite | In-room safe, iron/ironing board, rollaway beds, free WiFi
In-room safe, iron/ironing board, rollaway beds, free WiFi
Garden
Dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
28 Castle Street, Canterbury, England, CT1 2PT
  • Place, Westgate Gardens
    ‪6 min walk‬
  • Place, Marlowe Theatre
    ‪9 min walk‬
  • Place, Canterbury Cathedral
    ‪10 min walk‬
  • Airport, London (SEN-Southend)

Room options

View all photos for Double Room (Small)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Double Room (Small)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, Ensuite (3 adults)

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, Ensuite (3 adults)

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Family Room, Ensuite

Family Room, Ensuite | In-room safe, iron/ironing board, rollaway beds, free WiFi

Family Room, Ensuite

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Honeymoon Suite

In-room safe, iron/ironing board, rollaway beds, free WiFi

Honeymoon Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room, Ensuite

Double or Twin Room, Ensuite | In-room safe, iron/ironing board, rollaway beds, free WiFi

Double or Twin Room, Ensuite

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Double Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Castle House Hotel

Inn with free breakfast, 9-minute walk to Canterbury Cathedral
A bar/lounge, dry cleaning and laundry facilities are available at this smoke-free inn. Free English breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, a garden and a fireplace at reception are on-site.
Castle House Hotel offers 15 accommodations with a safe and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access. Bathrooms include bathrobes, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Rollaway/extra beds (surcharge) are also available.
During your stay at Castle House Hotel, you're just a quick walk from Canterbury Cathedral. Free breakfast, free WiFi in public areas and a bar are available.
  • Free English breakfast served daily
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Services include dry cleaning/laundry and luggage storage
  • Steps from Dane John Gardens and 9 minutes on foot from Canterbury Cathedral
You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Castle House Hotel also features a garden, a fireplace in the lobby, and laundry facilities.

This 3-star Canterbury inn is smoke free.

Guests are served a free English breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Free English breakfast available 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 10:30 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: GBP 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Castle House Canterbury
Castle House Hotel Canterbury
Castle House Inn Canterbury
Canterbury Castle House Guest House Hotel Canterbury
Castle House Hotel Inn
Castle House Hotel Canterbury
Castle House Hotel Inn Canterbury

Castle House Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 254 out of 533 reviews
Rating 8 - Good. 222 out of 533 reviews
Rating 6 - Okay. 43 out of 533 reviews
Rating 4 - Poor. 11 out of 533 reviews
Rating 2 - Terrible. 3 out of 533 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great location, plenty of parking available. Friendly staff.
Stayed 1 night in Mar 2020

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice place & in a good location. Comfy rooms & a good breakfast
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good breakfast.Friendly staff good onsite parking and location Dated bedrooms. Not the cleanest .
Stayed 3 nights in Mar 2020

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Splendid hotel in a good position

Stayed 2 nights in Mar 2020

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth it

Great location, nice food good nights sleep.
Stayed 1 night in Feb 2020

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Freindly Hotel

On arrival the receptionist was very friendly and helpful. He gave me a map of the area also a list of suggested resturants for dinner and offered to book if I dicided to use any. The hotel is inside the city walls so is within walking distance of the sights and the fact it has free parking is brilliant it also looks like a large villa. The room I had was large with an equally large shower room with an excellent shower (plenty of hot water) and was very comfortable.Toiletries in the shower room shower gel and shampoo along with a soap bar. Breakfast was a choice of fruit juices, cereals, tea and coffee, fruit,toast and pastries and a choice of cooked items. Full english, eggs benedict,eggs florentine etc. The bar next to reception was nice though as it was mid week was empty. Only down side was a slight hum from what I can only presume was the fridge in the room but it wasnt that bothersome and I soon drifted into a wonderful sleep. Overall delightfull and I would go back again probably in the Summer though as there is outside seating. One thing is more choice of jams at breakfast.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The view was stunning! All the staff were friendly and helpful. Breakfast was nice too. Room was spotless and very modern bathroom! Our stay was ended due to personal reasons back home but would happily return.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of a hotel

A large comfortable room. Great breakfast. Very good location. Second time staying at this hotel. Totally recommend.
Stayed 1 night in Feb 2020

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet hotel, close to city centre

Castle House is very handy for the railway station and despite being close to a busy roundabout our room was lovely and quiet. The bed was comfy with crisp white sheets. Good breakfast selection with fresh cooked breakfast served very promptly. City centre a short walk away partly along a stretch of city wall.
Stayed 4 nights in Feb 2020

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Stayed 1 night in Jan 2020

10/10 Excellent

Kayla, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 5mins walk from Canterbury East station and 10mins walk to Cathedral. We stayed at the double room in the cottage, the decor is a bit old style but spacious and clean with free hot breakfast. Overall is a very pleasant stay, would recommend.
Stayed 2 nights in Dec 2019

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Castle House Hotel excellent stay

It was an excellent location being so close to the town. The staff were amazingly helpful and very kind. When I had a laptop problem they went out of their way to help. A great stay. We are coming back soon.
Stayed 2 nights in Dec 2019

10/10 Excellent

michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Our second stay here. Only issue was the tv didn’t work
Stayed 1 night in Dec 2019

8/10 Good

Grant

Stayed 1 night in Dec 2019

6/10 Okay

richard

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
We were very disappointed that having pointed out to SImone on the reception desk that the room needed some cleaning attention with regards to nail clippings and a discarded cotton bud on the carpet she did not apologise but said she would get it sorted.However on our return at tea time no attention had been given to these areas.Not good enough.A deep clean moving all the furniture would not go amiss.We did otherwise enjoy our stay, breakfast was good and hotel conveniently placed.I would suggest that it might be a good idea to have some lights in the car park as it was very dark and this is the main entrance
Stayed 2 nights in Nov 2019

10/10 Excellent

Malia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful. Great place to stay.
Stayed 2 nights in Nov 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly enjoyable stay, ideal location for our planned itinerary, hospitable staff.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and location was perfect for the local fascilities. Only minor downfall, two single beds but 1 matress was begining to show its age.
Stayed 5 nights in Oct 2019

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, great location, super clean and very nicely decorated. The staff were great, too - what more do you need.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the city centre, plus onsite parking. Service was great, room was clean and comfortable. We had room number 10 which has a great view of the castle from the windows . The breakfast was good and plentiful. Has a nice garden to relax in. Canterbury being a university city, be prepared for some late night noise/revelry.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The advantages of this hotel are it’s close proximity to Canterbury town centre with its attractions and restaurants, excellent cooked breakfast and lovely hot showers. Sadly the decor could do with an update and, although our room overlooked a very busy roundabout, thankfully the secondary double glazing helped to muffle some of the noise (worth pointing out that we stayed in October so no need to open any windows).
Stayed 2 nights in Oct 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities

Good location for town access.

Good location. Bed on small side.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019