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Queen Victoria Hotel & Manor House by NEWMARK

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Manor House Superior Room | Premium bedding, minibar, in-room safe, individually decorated
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Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View in a map
Portswood Close Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape, 8001
  • Place, The Watershed
    ‪2 min walk‬
  • Place, Two Oceans Aquarium
    ‪5 min walk‬
  • Place, Cape Town Stadium
    ‪11 min walk‬
  • Airport, Cape Town (CPT-Cape Town Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Canal view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Mountain View

Premium Room, 1 King Bed, Mountain View | Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 King Bed, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Queen Victoria Hotel & Manor House by NEWMARK

Along with a full-service spa, this smoke-free hotel has a restaurant and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar and a sauna are on-site.
Queen Victoria Hotel & Manor House by NEWMARK offers 35 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

A health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Our customers tell us that they can't get enough of the helpful staff at Queen Victoria Hotel & Manor House by NEWMARK. During your stay, you're just a quick walk from Cape Town Stadium. Free WiFi in public areas, free valet parking and a full-service spa are available.
  • Free WiFi
  • Free valet parking and self-parking
  • The restaurant, poolside bar and bar/lounge offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with manicures and pedicures, facials or body scrubs at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and complimentary bicycles
  • 9 minutes by foot from Cape Town Stadium and a 3-minute drive from Long Street
  • Airport, train station pick-up and cruise terminal shuttle service available for a fee
Queen Victoria Hotel & Manor House by NEWMARK offers its guests a full-service spa, a health club, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and limo/town car service. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Queen Victoria Hotel & Manor House by NEWMARK. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) and a cruise ship terminal shuttle are available for a fee. Free self parking and valet parking are available.

This Victorian Cape Town hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 11:00 AM.
Dash – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: ZAR 385 for adults and ZAR 200 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Dash

Things to do

  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Outdoor pool (guest access)
  • Sauna

Family friendly

  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 80% of food locally-sourced
  • Built in 2011
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Reception hall
  • Smoke-free property
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Queen Victoria Hotel & Manor House by NEWMARK

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately ZAR 385.00 for adults and from ZAR 200 for children
  • Airport shuttle fee: ZAR 900 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Queen Victoria Hotel & Manor House by NEWMARK offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Queen Hotel Victoria
Queen Victoria Hotel
Victoria Queen Hotel
Queen Victoria Hotel Cape Town, South Africa
Queen Victoria Hotel Cape Town
Queen Victoria Cape Town
Queen Victoria Hotel Manor House Cape Town
Queen Victoria Hotel Manor House
Queen Victoria Manor House Cape Town
Queen Victoria Manor House
Queen Victoria Hotel
Queen Victoria Hotel Manor House by NEWMARK
Queen Victoria Hotel & Manor House by NEWMARK Hotel
Queen Victoria Hotel & Manor House by NEWMARK Cape Town
Queen Victoria Hotel & Manor House by NEWMARK Hotel Cape Town

Queen Victoria Hotel & Manor House by NEWMARK Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 338 out of 434 reviews
Rating 8 - Good. 73 out of 434 reviews
Rating 6 - Okay. 14 out of 434 reviews
Rating 4 - Poor. 4 out of 434 reviews
Rating 2 - Terrible. 5 out of 434 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Christopher Donald

Liked: Cleanliness, amenities, property conditions & facilities
Lovely friendly place to stay
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, lovely room, good breakfast
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities
Charming staff, beautiful room, great breakfast. Perhaps worth noting that pool is not actually on site but via a small car park area - as previous guests we knew that in advance and not an issue.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities
Marvellous in every way.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic welcome from Lulu and Orwell. We were upgraded to a lovely big suite. The hotel is lovely, great staff, beautiful pool area and good breakfasts. This was our 4th stay and we would return in a heartbeat!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place to stay in Cape Town

Great location - clearly one of the best hotels in the area.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Bela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location on the waterfront. Very friendly staff and excellent service
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, safe parking, beautiful room, shops nearby, great staff. Safe to walk to the waterfront
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Salvo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful property, very close to the mall with many dining options. The staff was incredibly friendly and I would absolutely recommend anyone to stay here!
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in every way.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. Very attentive service, delicious restaurant for dinner, beautiful and clean room!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff in a great location
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

ANITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel

Excellent location across the road from the V&A Waterfront. Although we did eat breakfast once at the sister hotel (Victoria & Alfred) which is on the waterfront, we preferred the Manor House for its boutique feel and calm atmosphere. The location is completely safe which enabled us to walk around without concern day or night. Excellent breakfast.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Clemente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Excellent location.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay in Cape Town

Perfect stay in Dock House. Everything about the hotel & facilities are excellent & the staff really do go the extra mile to make the stay special. The location is perfect for Waterfront & we would definitely recommend.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel just over the road from waterfront.
Stayed 7 nights in Mar 2023
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Victoria hotel at matta house is a perfect small five-star hotel right across the street from the marina where there are multiple restaurants and shops. Rooms and service were excellent. Recommended to anyone.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room and very helpful staff
Stayed 8 nights in Nov 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel. Fantastic location near the V&A waterfront. Staff helpful and attentive
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel near the ‘Waterfront’.

Extremely attentive and professional staff, good location for the Waterfront.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful and polite, the rooms are spacious and comfortable and the area is clean and safe. Highly recommended!
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. Food excellent
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

orietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. Everything and everyone were great and professional
Stayed 1 night in May 2024
Verified

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from check-in to check-out…. The staff and property are perfection…. Breakfast and room service was delicious
Stayed 1 night in Dec 2023