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Cardiff Bute Terrace Hotel

Property class: 3

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Photo gallery for Cardiff Bute Terrace Hotel

Interior entrance
A modern hotel room with a bed, desk, chair, and a large window.
Restaurant
Front of property
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Bute Terrace, Cardiff, Wales, CF10 2FE
  • Place, Utilita Arena Cardiff
    ‪1 min walk‬
  • Place, St. David's
    ‪5 min walk‬
  • Place, Cardiff Castle
    ‪9 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Double Room

Hypo-allergenic bedding, desk, blackout curtains, soundproofing

Standard Double Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Family of 3 Room

A hotel room with a large bed, a desk with a computer, and a television.

Standard Family of 3 Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Hypo-allergenic bedding, desk, blackout curtains, soundproofing

Standard Twin Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

A hotel room with two single beds, a desk, and a chair.

Standard Triple Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room with View

A hotel room with a large bed, a desk, a chair, a window with curtains, and a painting on the wall.

Deluxe Twin Room with View

  • City view
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room with View

A hotel room with a bed, a chair, a desk, and a window.

Deluxe Double Room with View

  • City view
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, a desk with a computer, a chair, and a TV.

Room

  • Sleeps 3
  • 2 Double Beds and 1 Single Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, a desk with a computer, a chair, and a TV.

Room

  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two single beds, a desk, and a window with curtains.

Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

Cardiff Bute Terrace Hotel

Coffee/tea in a common area, a 24-hour front desk and free Wi-Fi in public areas are available at this hotel. Other amenities include a vending machine. Change of towels is available on request
Cardiff Bute Terrace Hotel offers 81 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include baths or showers and complimentary toiletries.

This Cardiff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Cardiff Bute Terrace Hotel. During your stay, you're just a quick walk from Cardiff Bay. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Amenities include a lift, a vending machine and coffee/tea in a common area
  • Steps from Utilita Arena Cardiff and 4 minutes on foot from Cardiff Metropolitan Cathedral of St David
  • Pets welcome for a fee
As a guest of Cardiff Bute Terrace Hotel, you'll find a vending machine, coffee/tea in common area, and a lift. Public spaces have free WiFi.

Smoking is allowed in designated areas at this 3-star Cardiff hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet (102 centimetre high)
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Big Sleep Cardiff
Citrus Hotel Cardiff Compass Hospitality
Big Sleep Hotel Cardiff
Big Cardiff Hotel Sleep
The Big Sleep Hotel Cardiff, Wales
Big Hotel Sleep
Citrus Cardiff Compass Hospitality
Big Sleep Cardiff Compass Hospitality
The Big Sleep Hotel Cardiff By Compass Hospitality Wales
Big Sleep Hotel Cardiff Compass Hospitality
Big Sleep Compass Hospitality
Citrus Hotel Cardiff by Compass Hospitality Hotel
Citrus Hotel Cardiff by Compass Hospitality Cardiff
Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff

Cardiff Bute Terrace Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 213 out of 779 reviews
Rating 8 - Good. 249 out of 779 reviews
Rating 6 - Okay. 105 out of 779 reviews
Rating 4 - Poor. 90 out of 779 reviews
Rating 2 - Terrible. 122 out of 779 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

5.4/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and very polite,helpful staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Anatoliy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a nice cozy place that is located near the city center..the staff were very accomodating..especially Meena at the front desk..thanks for having us!
Stayed 1 night in May 2026
Verified review

8/10 Good

Cindy

Clean, good location and great value
Stayed 2 nights in May 2026
Verified review

8/10 Good

Cian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent stay to be fair staff were helpful towards me
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Kingsley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was an issue but I had a great stay at this hotel. The room was clean, comfortable, and well-maintained, and the staff were friendly and always ready to help. The location was convenient, with easy access to nearby shops and transport. Overall, it offered good value for money, and I would definitely stay here again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to book last minute and the price was unbeatable. For the price this is a great stay. Location is top, the room clean and comfortable but what made the difference was the friendly and helpful staff, especially Mina, who was extremely welcoming and helped me with any questions I had.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Jan

Liked: Staff & service
Clean room, quiet corridor, comfy bed
Stayed 1 night in May 2026
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently situated for Cardiff centre which is a couple of minutes walk away. A spotlessly clean and comfortable room. Excellent shower in the en-suite bathroom.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Really convenient for the city, rail.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is being refurbished and room was excellent. Great location as very close to local shopping centre and Cardiff arena. Mina the hotel supervisor went above and beyond to help.
Stayed 1 night in May 2026
Verified review

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean room. Very helpful staff.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Nomso

Liked: Cleanliness, staff & service, amenities
Good digs, just a bit older.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful, my double room was clean, spacious and quiet except for the door you access from elevator hallway to rooms. Need to adjust the hydraulics for the door to quietly close instead of slamming shut each time.. Walking distance to really nice restaurants, shops and pubs.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

NEAL

Liked: Staff & service
Meena on reception was very pleasant and helpful. Unfortunately the car park was closed and the nearby NCP carpark was rather extensive which made the atay much more expensive than I expected.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Evie

Disliked: Staff & service, amenities, property conditions & facilities
The rooms look nothing like the pictures but were clean. Staff were really rude about having to help with the weird door lock system they have and the elevators are terrifying, but for one night it was a clean warm place to stay.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

SALAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service
There is no hotel parking
Stayed 1 night in May 2026
Verified review

8/10 Good

Catrin

Liked: Cleanliness, staff & service
Room spacious and clean, bed comfortable. Simple basic amenities. Not much soundproofing, audible traffic outside and other guests returning to rooms. Room initially hot and stuffy but improved as night went on. Curtains did not fully cover windows, allowing sunshine in early morning. However, reception staff incredibly friendly and attentive.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Tom

Disliked: Cleanliness, amenities, property conditions & facilities
Room was disgusting. A prison would of been cleaner.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Room was clean. It was quite noisy outside. The only thing missing in the room was a rubbish bin.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking as advised when booked that cost another £30 and they couldn't care less. Rooms not brilliant and definitely not worth what I paid. Double check before booking there is far better out there for the price.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Marvin

Liked: Cleanliness
Disliked: Amenities
There's no air con, there was no cold/ cool water, no window vents! no parking discount codes as well great for winter, terrible for summer
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Stewart

Disliked: Cleanliness, amenities, property conditions & facilities
No air con, windows didn’t open, TV didn’t work and no clothes hangers in the wardrobe. The Receptionist was attentive and changed my room in an attempt to improve my stay, but to no avail. I would suggest this hotel is 2 star at best.
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at hotel and Hotel was shut for renovation !! Travelled for 2 hours to get here !
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a scam. DO NOT STAY HERE
Stayed 2 nights in Mar 2026