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Cardiff Bute Terrace Hotel By Belvilla

3.0 star property

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Photo gallery for Cardiff Bute Terrace Hotel By Belvilla

Interior entrance
Lobby
A modern hotel room with a bed, desk, chair, and a large window.
Restaurant
Front of property

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Bute Terrace, Cardiff, Wales, CF10 2FE
  • Place, Utilita Arena Cardiff
    ‪1 min walk‬
  • Place, St. David's
    ‪5 min walk‬
  • Place, Cardiff Castle
    ‪9 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Double Room

Hypo-allergenic bedding, desk, blackout curtains, soundproofing

Standard Double Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Family of 3 Room

A hotel room with a large bed, a desk with a computer, and a television.

Standard Family of 3 Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Hypo-allergenic bedding, desk, blackout curtains, soundproofing

Standard Twin Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Triple Room

A hotel room with two single beds, a desk, and a chair.

Standard Triple Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room with View

A hotel room with a large bed, a desk, a chair, a window with curtains, and a painting on the wall.

Deluxe Twin Room with View

  • City view
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room with View

A hotel room with a bed, a chair, a desk, and a window.

Deluxe Double Room with View

  • City view
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

Cardiff Bute Terrace Hotel By Belvilla

Coffee/tea in a common area, a 24-hour front desk and free Wi-Fi in public areas are available at this hotel. Other amenities include a vending machine. Change of towels is available on request
Cardiff Bute Terrace Hotel By Belvilla offers 81 accommodations with coffee/tea makers and a hairdryer. 32-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include baths or showers and complimentary toiletries.

This Cardiff hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Cardiff Bute Terrace Hotel By Belvilla. During your stay, you're just a quick walk from Utilita Arena Cardiff. Enjoy features like free WiFi in public areas.
  • Free WiFi
  • Amenities include a lift, a vending machine and coffee/tea in a common area
  • Steps from Utilita Arena Cardiff and 4 minutes on foot from Cardiff Metropolitan Cathedral of St David
  • Pets welcome for a fee
As a guest of Cardiff Bute Terrace Hotel By Belvilla, you'll find a vending machine, coffee/tea in common area, and a lift. Public spaces have free WiFi.

Smoking is allowed in designated areas at this 3-star Cardiff hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Coffee and tea in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet (102 centimetre high)
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Portable fan
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 10.00
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Big Sleep Cardiff
Citrus Hotel Cardiff Compass Hospitality
Big Sleep Hotel Cardiff
Big Cardiff Hotel Sleep
The Big Sleep Hotel Cardiff, Wales
Big Hotel Sleep
Citrus Cardiff Compass Hospitality
Big Sleep Cardiff Compass Hospitality
The Big Sleep Hotel Cardiff By Compass Hospitality Wales
Big Sleep Hotel Cardiff Compass Hospitality
Big Sleep Compass Hospitality
Citrus Hotel Cardiff by Compass Hospitality Hotel
Citrus Hotel Cardiff by Compass Hospitality Cardiff
Citrus Hotel Cardiff by Compass Hospitality Hotel Cardiff

Cardiff Bute Terrace Hotel By Belvilla Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 204 out of 693 reviews
Rating 8 - Good. 240 out of 693 reviews
Rating 6 - Okay. 92 out of 693 reviews
Rating 4 - Poor. 68 out of 693 reviews
Rating 2 - Terrible. 89 out of 693 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

SALAKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 3 nights in Mar 2026
Verified

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Arrived at hotel and Hotel was shut for renovation !! Travelled for 2 hours to get here !
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a scam. DO NOT STAY HERE
Stayed 2 nights in Mar 2026
Verified

2/10 Terrible

Ethan

Disliked: Cleanliness, staff & service
Wouldn’t let under 18 year olds in with any adults
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Molly

Disliked: Amenities, property conditions & facilities
It was a budget hotel, you get what you pay for and this was very basic
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel did not exist. The address you are directed to is a derelict building site. We had to book elsewhere on arrival
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Suzie

Disliked: Cleanliness, amenities
Room card not working, staff tried best but no one’s card was working, not even to get into the actual hotel.
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Neil

Disliked: Staff & service, property conditions & facilities
The room spelt strongly of mould and damp. The show cubicle leaked water all over the floor. The bar was closed at 10:30 when we tried to use it rather than 11:30pm as advertised and no apology was offered room service with a tray charge of £5. The bed was comfortable.
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was closed and the car park was demolished so we never got to stay. No communication. Worst experience ever
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , convenient for location & lovely breakfast
Stayed 1 night in Jun 2022
Verified

2/10 Terrible

Orazio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel doesn’t exist at all. Do not book at all: The building is under heavy refurbishment and so the doors are closed. They didn’t even reply to messages while I was trying to reach them. I also tried to call them and number never rang. Do not book this place at all. Expedia refund.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dilys

Liked: Cleanliness, staff & service, property conditions & facilities
First time staying at this property, spacious room ,clean , staff were amazing ,nothing was too much for them, breakfast was also good and plenty of choice.
Stayed 3 nights in Jul 2023
Verified

8/10 Good

Tara

Liked: Staff & service
Disliked: Cleanliness
Hotel was right next to the arena so that was great!
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very central everything within walking distance, staff very friendly immaculate room happily stay again
Stayed 3 nights in Mar 2023
Verified

8/10 Good

Euryn

Liked: Cleanliness, staff & service
Hotel staff where very nice and helpful. Room was OK and location ideal for us. I will stay there again
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Perry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good spot walking distance into city mall.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Gareth

Liked: Cleanliness, staff & service
Citrus is easy to find & is a great hotel with far more potential. The rooms are a good size with decent en-suite bathrooms & the beds are exceptionally comfortable.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Alessio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good stay

The hotel is clean, the staff is fantastic. Don't expect it to be fanzy, it's very simple but the price is very good.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab place to stay for shopping or a night out.

Lovely hotel. Very central and breakfast was yummy. Perfect for a girls trip away. We drive due to rail stiles but it is also a close walk from the train station.
Stayed 1 night in Nov 2022
Verified

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfy Bed

Bed was super comfy...great location for central Cardiff...was on a solo trip but felt safe.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really helpful & friendly staff. Very good value.
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Abbey

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a disappointing experience during our stay. The bathroom was not properly cleaned, with dirty towels left behind. Parking was advertised as available for £12, but it was actually under renovation. We were not informed of this in advance. There were no proper payment options on arrival. The only way to pay was via email or text, which was not possible due to poor signal and no internet access. This should have been communicated beforehand so we could have paid in advance. The staff were unhelpful and rude. We arrived a few hours early and were told to leave and return at 4pm, despite the website stating check-in is at 3pm. Overall, the lack of communication and poor service made the stay frustrating - not worth the price paid at all.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Elle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and good location if you’re looking to shop or just enjoy cardiff in general. Really pleased and easy check in and out. Highly recommended
Stayed 1 night in Oct 2023
Verified

8/10 Good

Emma

Liked: Staff & service
Good base for weekend trip to watch the rugby. Nothing fancy and a little worn but clean and friendly staff and good shower pressure.
Stayed 1 night in Nov 2022
Verified

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at reception and a big, clean room. Thank you!
Stayed 1 night in Nov 2023