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Parkway Hotel & Spa

4.0 star property

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Photo gallery for Parkway Hotel & Spa

Indoor pool, pool loungers
Garden Suite | In-room safe, desk, iron/ironing board, free WiFi
Garden Suite | View from room
Penthouse Suite | In-room safe, desk, iron/ironing board, free WiFi
Interior entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Cwmbran Drive, Cwmbran, Wales, NP44 3UW
  • Llanfrechfa Grange Hospital
    ‪4 min drive‬
  • Celtic Manor Resort Golf Club
    ‪9 min drive‬
  • International Convention Centre Wales
    ‪9 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪42 min drive‬

Room options

View all photos for Penthouse Suite

Penthouse Suite | In-room safe, desk, iron/ironing board, free WiFi

Penthouse Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free WiFi

Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Single Room

In-room safe, desk, iron/ironing board, free WiFi

Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Garden Suite

Garden Suite | In-room safe, desk, iron/ironing board, free WiFi

Garden Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Parkway Hotel & Spa

Family-friendly hotel with full-service spa and bars/lounges
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a snack bar/deli.
Parkway Hotel & Spa offers 80 accommodations with laptop-compatible safes and coffee/tea makers. This Cwmbran hotel provides complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis.

An indoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The Beauty Rooms has 2 treatment rooms. Services include hot stone massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Parkway Hotel & Spa. During your stay, you'll be close to Llanfrechfa Grange Hospital. Enjoy features like free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi
  • Free self-parking
  • Enjoy Modern European cuisine while dining at Ravellos
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Treat yourself to body treatments, hot stone massages or aromatherapy at The Beauty Rooms
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute drive from Llantarnam Grange Arts Centre and a few minutes from Bowlplex Cwmbran
Parkway Hotel & Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A business centre and 6 meeting rooms are available. A children's pool, a fitness centre, and a sauna are also featured at the family-friendly Parkway Hotel & Spa. Free self parking is available.

This 4-star Cwmbran hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 7:00 AM and 10:00 AM.
Ravellos – This restaurant specialises in Modern European cuisine and serves breakfast, lunch and dinner. Reservations are required.
Courtyard Coffee Shop – This café serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 14.95 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Courtyard Coffee Shop
  • Ravellos

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Parkway Hotel
Best Western Plus Parkway
Best Western Plus Parkway Cwmbran
Best Western Plus Parkway Hotel
Best Western Plus Parkway Hotel Cwmbran
Parkway Best Western
Parkway Hotel Cwmbran
Parkway Hotel
Parkway Cwmbran
The Parkway Hotel & Spa Cwmbran, Wales
The Parkway Hotel & Spa Cwmbran Wales
Parkway Hotel Spa
Best Western Plus Parkway Hotel Spa
Parkway Hotel & Spa Hotel
Parkway Hotel & Spa Cwmbran
Parkway Hotel & Spa Hotel Cwmbran

Parkway Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 520 out of 901 reviews
Rating 8 - Good. 284 out of 901 reviews
Rating 6 - Okay. 64 out of 901 reviews
Rating 4 - Poor. 19 out of 901 reviews
Rating 2 - Terrible. 14 out of 901 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business stay

Disappointing that a 4 star hotel would shut its restaurant on a Tuesday and Wednesday evening and expect guests to eat in the bar and order from a limited menu?! At 6:30pm there was a queue of 10 guests ordering food from the one guy serving drinks and taking orders. The food was mediocre as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sanju

Stayed 1 night in Feb 2025

8/10 Good

Joe

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Rugby Weekend

Stayed here before Staff very helpful good value for money However on our arrival we were told Restaurant booked out The restaurant was only 1/2 full ( lack of Kitchen staff was the problem) We ( 6 persons) bar food in the bar looking at the 1/2 full Restaurant eating away. 5 of us got feed they forget one of us and food never arrived ( i could go on)
Stayed 2 nights in Feb 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short break

Short break to relax and use the facilities of the hotel
Stayed 1 night in Feb 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spruce up the eating areas floor after each custom

Eating areas look tired and a bit messy on the carpets where others have dropped food before.
Stayed 1 night in Jan 2025

10/10 Excellent

niesyl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay.

It was a great stay with a comfortable bed and pretty decent breakfast buffet. I would give it a 4.5 though because when we used their pool and jacuzzi, the water wasn't heated. Not even lukewarm so we were kind of disappointed about it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

James

Liked: Staff & service

Not bad hotel but could do with improvements

Nice hotel but dated. Could do with refreshing to bring Upto modern day standard. Bit more expensive than would expected and definitely didn't like the restaurant food standard wasn't good. Even under cooked chips and that's a something simple to cook.
Stayed 2 nights in Sep 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay but rather disappointed with the ‘old fashioned Xmas decorations; even the Xmas trees did not have a fairy or a star on top! Perhaps an investment in new pretty decorations could be considered for next year? Other than that we had a great time, we love Parkway.
Stayed 1 night in Dec 2024

8/10 Good

Andrew

Stayed 2 nights in Nov 2024

10/10 Excellent

Nicoll m

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Angela

Stayed 1 night in Nov 2024

10/10 Excellent

penny

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Staff, room and facilities.
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ample parking and no stairs needed to get anywhere in the hotel.
Stayed 1 night in Nov 2024

4/10 Poor

David

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A hotel in sad decline

Extremely poor evening meal and service, and not surprisingly largely empty restaurant. Food served was cold and the bar shut just after 11pm even to hotel guests. Attitude of managerial staff left a lot to be desired and certainly not what you would expect from an alleged 4* establishment. Having stayed at this Hotel on a few occasions, standards of service have sadly declined and this was reflected in the largely empty public areas. The rooms however were to a very good standard, it was the rest of the support functions in this establishment that let this hotel down.
Stayed 1 night in Nov 2024

10/10 Excellent

Shereen

Liked: Staff & service, property conditions & facilities, room comfort

Highly Recommend

The entrance is spacious and the rooms are average size and comfortable. We had breakfast and dinner. The food was of high quality and it was always service with a smile. The spa felt really relaxing especially with the decor and light color's. The staff were all very helpful and friendly. The atmosphere was lovely especially at peak times. It did get very busy as there were 2 parties and 2 corporate events whilst there for a weekend.
Stayed 2 nights in Nov 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff, clean and well-equipped room, quiet and peaceful.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024