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Estelar Cartagena de Indias Hotel

4.0 star property

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Photo gallery for Estelar Cartagena de Indias Hotel

Sauna, body treatments, body wraps, body scrubs, facials
Reception
Exterior detail
Rooftop bar
Premium bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Hot tub

Explore the area

Map
Carrera 1 con Calle 12 Esquina, Cartagena, Bolivar, 130001
  • Bocagrande Beach
    ‪2 min walk‬
  • Clock Tower
    ‪20 min walk‬
  • Cartagena de Indias Convention Center
    ‪4 min drive‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

View all photos for Junior Double Room, 1 King Bed with Sofa bed (Junior Suite King Bed)

Junior Double Room, 1 King Bed with Sofa bed (Junior Suite King Bed) | Premium bedding, in-room safe, desk, laptop workspace

Junior Double Room, 1 King Bed with Sofa bed (Junior Suite King Bed)

9.8 out of 10
Exceptional
(17 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(29 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Room amenity

Standard Room, 2 Single Beds

8.8 out of 10
Excellent
(60 reviews)
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(31 reviews)
  • Sleeps 3
  • 1 King Bed

Double Standard Room

  • Sleeps 2

Junior Suite

  • Sleeps 2

Double/Twin Standard (2Ad)

  • Sleeps 2

Double

  • Sleeps 2

Single

  • Sleeps 1

Double/Twin(2Ad + 1Chd) Sofa Bed

  • Sleeps 3

Single Superior

  • Sleeps 1

Double Superior

  • Sleeps 2

Standard Room Triple

  • Sleeps 3

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About this property

Estelar Cartagena de Indias Hotel

Beach fun in outdoor pool, near Clock Tower
At Estelar Cartagena de Indias Hotel, spend the day relaxing on the nearby beach or pampering yourself at the hotel's full-service spa.
Estelar Cartagena de Indias Hotel offers 338 accommodations with a safe and free toiletries. This accommodation offers separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

3 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. The spa is open selected days.
Our customers tell us that they can't get enough of the breakfast at Estelar Cartagena de Indias Hotel. During your stay, you're just a quick walk from Bocagrande Beach. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the 3 hot tubs
  • Treat yourself to body scrubs, body treatments or facials at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the clean guestrooms
  • Steps from Bocagrande Beach and a 3-minute drive from Clock Tower
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Estelar Cartagena de Indias Hotel offers its guests a full-service spa, 3 hot tubs, an outdoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 4 meeting rooms are available. A children's pool, a fitness centre, and a rooftop terrace are also featured at the business-friendly Estelar Cartagena de Indias Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This Beaux Arts Cartagena hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10 AM.
Restaurante Piso 12 – This theme restaurant serves breakfast, lunch and dinner.
51SKYBAR – On-site rooftop bar. Open daily.
Lobby Bar Piso 15 – On-site bar. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 51SKYBAR
  • Lobby Bar Piso 15
  • Restaurante Piso 12

Things to do

  • 3 hot tubs
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 52 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Breakfast is not included in the Breakfast rate for children 12 years and under. Breakfast for children can be requested on-site for the listed child breakfast fee.

Access methods

Staffed front desk

Pets

  • Pets: COP 95200 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 70000 per vehicle (return)
  • Pet fee: COP 95200 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Estelar Cartagena de Indias Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Estelar Cartagena De Indias Hotel Centro De
Estelar Cartagena Indias Hotel
Estelar Indias Hotel
Estelar Cartagena Indias
Estelar Indias
Estelar Cartagena De Indias
Estelar Cartagena de Indias Hotel Hotel
Estelar Cartagena de Indias Hotel Cartagena
Estelar Cartagena de Indias Hotel Hotel Cartagena

Estelar Cartagena de Indias Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 885 out of 1251 reviews
Rating 8 - Good. 174 out of 1251 reviews
Rating 6 - Okay. 81 out of 1251 reviews
Rating 4 - Poor. 50 out of 1251 reviews
Rating 2 - Terrible. 61 out of 1251 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Jocelyn, Miramar

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff at the pool can do better when it comes to service, they are very slow. Management can come with a formula for guess if needed.
Stayed 3 nights in Mar 2025

8/10 Good

Jocelyn, Miramar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel seems pretty, the pool was closed for 3 out the 4 days I was there and service at the pool for the day it was opened below standard. Guest aren’t allowed to enter your room unless they’re at the same hotel. $125 daily guest fee which is absurd.
Stayed 1 night in Mar 2025

10/10 Excellent

Martine

Stayed 4 nights in Mar 2025

8/10 Good

Deslande

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

D'Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff was very friendly.
Stayed 6 nights in Feb 2025

6/10 Okay

Sherise

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Clarence, PALMDALE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really nice, and convenient and walkable to stores and restaurants. The staff is very nice. Very nice. The included breakfast was the same every morning, and wished they switched it up a few, but we ended up walking to another breakfast spot not to far away. Lastly, I thought the hotel was a bit pricey, but that was my opinion. Other than that, I loved the place!
Stayed 9 nights in Mar 2025

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Cinthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel :)
Stayed 2 nights in Mar 2025

10/10 Excellent

Nury N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely happy staying at Estelar. Since the moment we arrived until the end we were treated like king and queen. Very beautiful pool, views, sky 51 rooftop breathtaking. Thank you all.
Stayed 7 nights in Mar 2025

10/10 Excellent

Ana carolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well located
Stayed 4 nights in Mar 2025

10/10 Excellent

HEILYN

Liked: Property conditions & facilities
Love it.
Stayed 3 nights in Mar 2025

4/10 Poor

Reuben

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Communication with staff was difficult! I was overcharged and overwhelmed with staff not understanding conversion with currency! I had a friend who came on the last day to pick up a package for his wedding day and was charged 500,000 COP for only 30mins! I called several times to get my room cleaned and didn’t get it clean for days even when I called for room service (toilet) couldn’t flush! I gave videos of the condition of my room not being clean! I also experienced a bit of racism which I wouldn’t expect especially traveling to Columbia! Staff weren’t attentive to my needs as well as my friend who we came down to celebrate! As I kept calling the hotel this afternoon to tell them that I am missing two expensive watches! And a ring from my bag! I would never stay at this location ever! My experience was horrible! Only experience that was enjoyable were the welcoming staff downstairs and Jorge who took my bag on the 1st date and was friendly and knowledgeable!
Stayed 6 nights in Mar 2025

2/10 Terrible

Patricio Alejandro, Pembroke Pines

Stayed 1 night in Mar 2025

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing breakfast spread included, rooms are quite spacious, pool is nice, staff is great,
Stayed 4 nights in Mar 2025

10/10 Excellent

Ricardo

Stayed 5 nights in Mar 2025

10/10 Excellent

Gaspar

Stayed 6 nights in Feb 2025

10/10 Excellent

Allan G

We had a beautiful room that was so much better than we expected from viewing it on the website. Overall, a fantastic day in a wonderful hotel.
Stayed 6 nights in Mar 2025

6/10 Okay

Precious

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

afua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop bar and the convenience of it being around everything
Stayed 5 nights in Mar 2025

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Mar 2025

10/10 Excellent

Karla Xiomara

Stayed 5 nights in Jun 2024

10/10 Excellent

GREG MATTHEW, CHICAGO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. We love to come back to Estelar Cartagena.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. Hotel was beautiful. The in house restaurant was great. Loved how there were always cabs available. Around the corner is a super market and one blocks away is a mall. On the downside A couple of esthetic things that should be addressed such as broken glass panels in the pool area and on our balcony and various other balcony’s. They also were renovating the spa about 6 floors down and we heard the construction and power tools start at about 8am. They were also doing construction above us and again at 8am. I advised the front desk they “took note and said somebody would be in touch” never happened and 3 days go by with the same issue every morning.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rosalyn, Desoto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located directly across from the Bocagrande beach and is right next to a shopping center. You can literally walk to one of the restaurants called the Moreno. Everything about the property was amazing along with the 51st sky bar.
Stayed 3 nights in Mar 2025