Hotel Portal de San Diego by HMC

Property class: 3.5

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Photo gallery for Hotel Portal de San Diego by HMC

Hallway
Reception
Reception
Exterior
32-inch flat-screen TV with satellite channels, TV

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle 2 de Badillo # 36 - 17, Centro Historico, Cartagena, Bolivar, 130001
  • Place, Clock Tower
    ‪3 min walk‬
  • Place, Walls of Cartagena
    ‪3 min walk‬
  • Place, Cartagena de Indias Convention Center
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

Standard Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

Family Room

  • City view
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Similar properties

About this property

Hotel Portal de San Diego by HMC

Along with concierge services, this bed & breakfast has dry cleaning and laundry facilities. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a garden are on-site.
Hotel Portal de San Diego by HMC offers 11 accommodations with minibars and a safe. 32-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

During your stay at Hotel Portal de San Diego by HMC, you're just a quick walk from Clock Tower. Features include free breakfast and free WiFi in public areas, plus dry cleaning service.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Clock Tower and 7 minutes on foot from Walls of Cartagena
  • Airport shuttle service available for a fee
Free breakfast is served daily. WiFi is free in public spaces. Hotel Portal de San Diego by HMC also features tour/ticket assistance, a garden, and concierge services.
Guests are served a free cooked-to-order breakfast daily from 7 AM to 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 10 AM

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 45000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.

Property is also known as

Hotel Portal de San Diego
Hotel Portal de San Diego Cartagena
Portal de San Diego
Portal de San Diego Cartagena
Portal San Diego
Portal De San Diego Hotel Cartagena
Hotel Portal San Diego HMC Cartagena
Hotel Portal San Diego HMC
Portal San Diego HMC Cartagena
Portal San Diego HMC
Portal Diego By Hmc Cartagena
Hotel Portal de San Diego by HMC Cartagena
Hotel Portal de San Diego by HMC Bed & breakfast
Hotel Portal de San Diego by HMC Bed & breakfast Cartagena

Hotel Portal de San Diego by HMC Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 75 reviews
Rating 8 - Good. 33 out of 75 reviews
Rating 6 - Okay. 17 out of 75 reviews
Rating 4 - Poor. 4 out of 75 reviews
Rating 2 - Terrible. 1 out of 75 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi estadía fue corta (2 días) pero muy agradable. El personal es amable y colaborador. Desde el check-in, Jessica de la recepción, me ayudó a guardar mi equipaje porque llegué horas antes de la entrega de la habitación. Asimismo el joven del turno de la noche, guardó mi equipaje nuevamente porque mi vuelo salía tarde. La ubicación del hotel es recomendada, en pleno centro histórico, cercano a varias tiendas donde se consigue de todo: comida, bebidas, ropa, hasta alquiler de bicicletas y toures (justo al frente). La habitación es me gustó, la pedí interna y así me la dieron; es algo pequeña pero era justo lo que necesitaba. La cama es bastante cómoda, tenía nevera y tv muy bueno (incluía Netflix, me gustó mucho). El aseo del cuarto, del baño (incluye elementos de tocador) y del hotel en general es excelente. El desayuno estaba incluido en la tarifa y lo disfruté mucho: te sirven porción de fruta, junto con jugo de fruta (diferente cada día), bebida caliente, canasta de pan fresco y estaba delicioso porque lo sirven semi-tostado y lo acompañan con mantequilla y mermelada riquísima. Como plato fuerte ofrecen varias opciones de preparación de huevos y te los preparan al instante. Adicionalmente ofrecen pancakes. Recomendación: sugiero reemplazar la miel común por miel Maple. En conclusión, disfruté bastante mi estadía; lo recomiendo y volvería.
Stayed 2 nights in Jan 2018
Verified review

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo Hotel

Ótimo hotel, perfeita localização. Jessica e Kevin, os recepcionistas são super gentis e dispostos a ajudar, assim como o resto da equipe. Estão de Parabéns. Certamente retornaremos.
Stayed 4 nights in Dec 2017
Verified review

8/10 Good

Bianca Viana

Liked: Cleanliness, staff & service
O ar condicionado era muito bom, quartos espaçosos, mas simples. A cama era grande, mas com uma separação no meio. A localização era boa, perto de restaurantes, lojas e mercados e de fácil acesso aos pontos turísticos. Bom para uma ou duas noites.
Stayed 1 night in Dec 2017
Verified review

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pessoal muito atencioso e simpático

Adoramos tudo!!!
Stayed 8 nights in Oct 2017
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Excelene atendimento, acomodações a melhorar

O melhor atendimento de todos os hotéis que nos hospedanos na Colômbia (total de 5). Destaque especial para a recepcionista Jessica, super prestativa, educada e solícita. A área comum é super aconchegante, com instalações novas. Contudo, os quartos precisam de reformas urgentes. O primeiro quarto teve vazamento do ar condicionado e inundou nossas roupas e acessórios quando acordamos, além de um vazamento enorme no banheiro, que se estendeu para o quarto. No dia seguinte fomos acomodados em outro quarto, contudo, também apresentava vazamento (em proporção bem menor).
Stayed 3 nights in Oct 2017
Verified review

8/10 Good

Kal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old Town Gem

Very nice and small hotel located in old time. I will definitely stay here again.
Stayed 1 night in Oct 2017
Verified review

10/10 Excellent

MARIA ALICE

Liked: Cleanliness, staff & service, property conditions & facilities

Simplicidade e simpatia

Atendimento muito simpático e atencioso da Jessica. O hotel é simples, mas atendeu bem. O local é ótimo, bem no Centro de Cartagena. O único porém é ter que subir 3 andares com malas.
Stayed 3 nights in Sep 2017
Verified review

4/10 Poor

Anderson

Disliked: Cleanliness, property conditions & facilities, room comfort
Quando fazemos a reserva de um hotel esperamos que seja um hotel e não um hostel, instalações péssimas, pequenas e improvisadas, era notável que o banheiro do quarto ao lado estava dentro da nossa acomodação. O quarto apresentava mofo próximo ao ar condicionado e durante a noite encontramos uma lagartixa. Os funcionários foram super gentis e no dia seguinte da chegada providenciaram outra acomodação, porém, era até melhor, mas nada comparada com as fotos anunciadas nos sites de vendas.
Stayed 5 nights in Sep 2017
Verified review

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities

Muito bom custo-benefício

Hotel muito bem localizado e funcionários muito simpáticos. Quarto bem novinho, porém MUITO pequeno. Pontos negativos foram não ter elevador e a televisão que não funcionava direito.
Verified review

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

Good Location for the price and friendly staff

This hotel has a good location in the walled city and a helpful staff, but the rest is disappointing. Towels and sheets had holes and stains. Room didn't have a closet, safe, or a working iron. The air conditioner worked, just took a long time to cool down the room and housekeeping would shut it off after cleaning the room. The staff was great and very helpful but the actual room was bad.
Verified review

6/10 Okay

THIAGO

Liked: Cleanliness, room comfort
O atendimento e acomodação foi muito bom na nossa primeira passagem pelo hotel, mas na segunda tivemos problemas, devido ao cheiro de mofo. Contudo, isso não prejudicou a viagem. Receptividade muito boa, todos os funcionários foram muito prestativos.
Verified review

8/10 Good

Jorge D

Liked: Cleanliness

Muy tranquilo

A pesar de estar en el mismo Centro Historico, es muy tranquilo. Podrian habilitar un business center para poder trabajar.
Verified review

4/10 Poor

Jean Michel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Bien placé mais cher pour des chambres minuscules

Cher pour des chambres minuscules !
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Our bedroom was on the front of the hotel and was so noisy at night. Good situation and beautiful place, excellent staff
Verified review

10/10 Excellent

andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso hotel está hubicado en el centro

Excelente experiencia . Cartagena es un lugar hernoso la cuidad amurallada es impresionante
Verified review

6/10 Okay

Maria

The problem was Hotel.com.

The big problem was that when we arrived, they said they never received our reservation from Hotel.com. So, the problem here is Hotel.com. And it is the second time that we have a problem with our reservation with Hotel.com. The people from Hotel Portal de San Diego was very nice and helpful, and they found another hotel for us. We stayed one night there and next day we had to move to another hotel.......Not something that we had planned.....
Verified review

10/10 Excellent

Higo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación

Estuvo bien, dentro de las expectativas por el precio.
Verified review

8/10 Good

Adriana

Liked: Cleanliness, property conditions & facilities, room comfort
El hotel está muy bien ubicado. Recomiendo hospedarse en la ciudad amurallada, porque el calor es impresionante y conviene darse un respiro con el aire acondicionado entre las 13 y 15 de la tarde. Al estar dentro de la ciudad amurallada, es fácil de retornar y luego salir nuevamente a recorrer la hermosa Cartagena de Indias.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel pequeño, pero con las comodidades necesarias.
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Quarto muito apertado. Banheiro com vazamento no box. Apenas escadas, sem acessibilidade. No mais é recomendável.
Verified review

6/10 Okay

Marlon

Disliked: Cleanliness, room comfort

Vale pelo preço e localização apenas

Ruim. Quarto sem janelas, cheiro muito forte de mofo e ainda passei pela inacreditável situação de tentarem entrar no meu quarto porque o staff do hotel não tinha certeza se haviam hóspedes lá. Surreal, não voltaria.
Verified review

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple & good low cost hotel with perfect location

I stayed here for one night. I would recommend this hotel for anyone looking for something low cost with a great central location in the old city. There were lots of great shops on the same street where you could buy gifts, food, water, etc. and all the attractions in the old city were just a short walk away. They keep the front door of the hotel locked and you have to ring the doorbell to get in, which I liked because I felt very safe traveling on my own. The hotel and location felt safe and the staff was nice. I didn't ask for much but they watched my bags for me when I got there very early and couldn't check in yet so that I walked around and did some siteseeing without having to worry about my luggage. And they helped me get a taxi back to the airport quickly when I asked. The room was small but I wasn't expecting it to be big. There was a window with a view of some rooftops, which was pretty, the shower had hot water, there was an air conditioner that worked great, and the wifi was amazing from my room. The breakfast was good too - nothing fancy but they had coffee, juice, fruit, eggs, which seems to be the typical thing at most places I stayed in Colombia (some hotels did eggs without the fruit). I had no issues and I would definitely stay here again if I was looking to stay somewhere simple and save some money with a great location and all the amenities I need without anything fancy or extravagant.
Verified review

8/10 Good

Rockower

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice, affordable hotel in the heart of Cartagena

Nice, affordable hotel in the heart of Cartagena. All the modest comforts needed in a great location
Verified review

10/10 Excellent

Angelica

Liked: Staff & service

Buen hotel y buen personal!

El desayuno estuvo muy bien y el personal el mas amable de Colombia
Verified review

6/10 Okay

Verified traveller

Lo mejor del hotel es su ubicación, personal amable pero nuestra habitación estaba dentro del área de recepción, lo cual no fue muy agradable.