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NH Collection Royal La Merced

3.0 star property

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Photo gallery for NH Collection Royal La Merced

Sun deck
Lobby
Interior
Outdoor pool
Breakfast, lunch and dinner served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services

Explore the area

View in a map
Calle Don Sancho No 36- 165, Cartagena, Bolivar
  • Place, Walls of Cartagena
    ‪1 min walk‬
  • Place, Plaza Santo Domingo
    ‪2 min walk‬
  • Place, Clock Tower
    ‪6 min walk‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪15 min drive‬

Room options

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  • Pool
  • Breakfast included
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  • Free Wi-Fi
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About this property

NH Collection Royal La Merced

Along with an outdoor pool, this hotel has a restaurant and a conference centre. Other amenities include concierge services, free newspapers and a front desk safe.
NH Collection Royal La Merced offers 9 accommodations with minibars and espresso makers. LCD televisions come with satellite channels.

Bathrooms include a shower and complimentary toiletries. This Cartagena hotel provides complimentary wireless Internet access. A nightly turndown service is provided.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at NH Collection Royal La Merced, you're just a quick walk from Clock Tower. You'll find features such as an outdoor pool, a restaurant and a conference centre.
  • Free WiFi
  • Enjoy international cuisine while dining at Dona Carmen
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a front desk safe and a conference centre
  • Within a 15-minute walk of Clock Tower and Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
There's a restaurant on site. An airport shuttle (available 24 hours) is available for a fee. The boutique NH Collection Royal La Merced also features an outdoor pool, concierge services, and complimentary newspapers in the lobby.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 11:30 AM.
Dona Carmen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Restaurants on site

  • Dona Carmen

Things to do

  • Outdoor pool

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Turndown service

Business services

  • Conference centre

More

  • 1 building

Room amenities

Bedroom

  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Espresso maker
  • Minibar

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 50000 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
NH Collection Royal La Merced offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Merced Royal
Merced Royal Cartagena
Merced Royal Hotel
Merced Royal Hotel Cartagena
NH Collection Cartagena Merced Royal Hotel
Collection Merced Royal Hotel
NH Collection Cartagena Merced Royal
Collection Merced Royal
La Merced Royal
NH Collection Royal Merced Hotel Cartagena
NH Collection Royal Merced Hotel
NH Collection Royal Merced Cartagena
NH Collection Royal Merced
NH Collection Cartagena La Merced Royal
NH Collection Royal La Merced Hotel
NH Collection Royal La Merced Cartagena
NH Collection Royal La Merced Hotel Cartagena

NH Collection Royal La Merced Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 57 reviews
Rating 8 - Good. 21 out of 57 reviews
Rating 6 - Okay. 4 out of 57 reviews
Rating 4 - Poor. 0 out of 57 reviews
Rating 2 - Terrible. 2 out of 57 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JUSTO LO QUE NECESITABA

Excelente atención, muy tranquilo y buena ubicación
Stayed 2 nights in May 2018
Verified

8/10 Good

Maria Adelia

Liked: Cleanliness, room comfort

Local excelente pirém o serviço deve melhirar

O ar condicionado estava quebrado e tive que trocar de apt
Stayed 4 nights in Feb 2018
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Localização ótima

Ótima localização, um atendimento carinhoso. Hotel bem pequeno com apenas 9 quartos. Piscina pequena sem muito espaço...
Stayed 4 nights in Nov 2017
Verified

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EXCELENTE ESTANCIA

MUY BUEN SERVICIO Y EXCELENTE UBICACION, LO RECOMIENDO AMPLIAMENTE
Stayed 3 nights in Oct 2017
Verified

8/10 Good

FRANCISCO

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

INSTALACIONES

EL HOTEL NO CUENTA CON SERVICIO DE BAR O DESAYUNO BUFFETTE. PESIMO WI FI.
Stayed 2 nights in Sep 2017
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location, perfect stay

Right in centro of the walled city. Staff was incredibly nice and helpful. We were on our honeymoon, so the staff decorated our new one night with roses shaped in a heart. Would highly recommend
Stayed 6 nights in Aug 2017
Verified

8/10 Good

Rafael

Liked: Cleanliness, staff & service, room comfort
Excellent location. Charming little hotel with great service. Our room was not the best in it, on the small side and condition could be better, but deficiencies made up with common areas, including the top floor terrace and the swimming pool in the lobby.
Stayed 3 nights in Jul 2017
Verified

10/10 Excellent

MARCIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ficamos no melhor quarto .Inconveniente subir 3 lances de escada.
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort

Amazona staff, great location.

I went for a wedding and Leonel and Karen went out of their way to help us in every possible way. I needed a hair dresser and make up artist and Leonel made it happen with no hesitation at all. I also needed 4 gigantic balloons to be blown with helium and between Karen and Leonel they made it happen. Lovely small hotel in an excellent location. It's all about the sercive and everyone was so nice and readily available to help. Fernando at the "restaurant" also was friendly and spoiled us with a delicious breakfast.
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel bien ubicado y con excelente atención

Excelente atención por parte de todo el personal del Hotel, siempre pendientes de ofrecer recomendaciones y brindar atenciones. La ubicación del hotel es otro aspecto a destacar, vista al mar desde su terraza, cercano a diversas áreas de entretenimiento sin sufrir de congestión o ruidos.
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Nice. But looks more better in pictures that in reality. Theyou say it has pool and what they have is not a pool. Location is great. Thare are so many things near
Verified

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was was perfect for our needs

Located in the old town, close to museums, transportation at our doorstep Did a tour of city with a guide, which was great
Verified

10/10 Excellent

karime Omar !

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing !!!!

Just returned from our 7 day Cartagena trip! We booked 4 rooms from the boutique hotel! Staff was amazing !!!breakfast amazing!! Everything was fabulous! The staff seriously went out of their way to make sure we were always taken care of! By the end of our trip, we felt like we were saying bye to our family .. Very emotional leaving this place! Would defiantly return! Amazing experience ! while in Cartagena check out. Havana club!!!!! Also visit the arepa guy outside the hotel! Best cheese arepas!
Verified

8/10 Good

Milton Massayoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi ótima pois os funcionários são muito atenciosos e solícitos. Menu do café da manhã diferenciado. A localização é ótima por estar dentro da muralha e próximo de tudo: restaurantes, museus,pontos turísticos de interesse ,cafeteria etc.
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buena opción en centro histórico

El trato del personal fue amable, la ubicación muy buena en el centro histórico. La vista en la terraza junto al jacuzzi es excelente!
Verified

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un hotel inolvidable!!!

El hotel esta muy bien ubicado y es simplemente hermoso. Es una casona colonial transformada en hotel boutique pero conserva todo el encato y calidez que uno espera. Nos alojamos por 3 noches en la habitacion doña Merce y estuvimos super comodos. Tambien tiene una picinita en el medio del patio central y un jacuzzy en la terraza con una vista fantastica. El personal fue muy amable y demostraron estar siempre dispuestos a colaborar en todo para hacer que nuestra estancia sea lo mejor posible. Al señor Leandro, en especial lo recuerdo. Una persona muy amable y correcta. Usar el yacuzzy
Verified

6/10 Okay

Júlio César

Liked: Room comfort
Disliked: Staff & service
Hotel bem localizado, próximo a excelentes restaurantes e aos principais pontos turísticos dentro da cidade amuralhada. O quarto é amplo, confortável e limpo. O serviço é fraco e pouco atencioso. O atendimento do café da manhã é extremamente demorado e os garçons desaparecem.
Verified

8/10 Good

RONI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Melhor localização

Hotel pequeno, acolhedor, atendentes gentis, bom quarto e localizado na cidade amuralhada em área próxima às principais atrações de Cartagena e de bons bares e restaurantes.
Verified

2/10 Terrible

David

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Hotel falling into disrepair - doors don't lock

when I booked this hotel, I was excited, because the photos and reviews said such positive things. Having now stayed there, I feel that this property is being left to fall into ruin and disuse. The staff was really nice and tried hard to fix the problems, but it was obvious that this was beyond their power. The room we stayed in could not be locked! the battery for the automatic card lock had died, and no one could fix it. So, we spent one night in a room that could only be locked from the inside with the chain lock. There were no more free rooms that night to move us. The second day, we were upgraded to a very nice suite, BUT the room safe could not be locked, and the shower head was broken, and held in place with nails and screws. Plus, the water was cold. The hotel pool had a broken underwater light with loose wires hanging in the water. The jacuzzi upstairs was filled with green coloured smelly water. When we checked out, the front staff could not get the credit card machine to work and we spent 40 minutes waiting for them to get it to work. We almost missed our plane. The staff tried hard to make things work, but it was obvious that they were told to just try their best. I felt sorry for them, but I was very angry. the breakfast food was very good I have to say - super tasty. But, overall I have to say that you should not stay in this hotel - you can get better value at other places.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decepcionante

LLegamos a las 2 y 30 pm y nos dijeron que habían tenido problemas con sus calentadores y aires acondicionados que si queríamos nos fueramos a otro hotel, si nos quedabamos nos daban un descuento del 20%. Aceptamos quedarnos, pero una de las habitaciones la entregaron a las 4 y 30 pm porque, dijeron, la estaban arreglando. Estaba sucia, en especial el piso sin barrer. No había cocina, no se podía pedir nada de room service salvo si el portero lo hacía. El check out duró media hora, porque el señor de la recepción no sabía manejar el data phone, se le dijo que dividiera el pago de la tarjeta en tres cuotas y lo hizo solo en una, sin siquiera una disculpa. Al hotel le falta mantenimiento, pintura en general. Lástima.
Verified

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel!

We had a short stay but it was pleasant and very comfortable. There was a problem with the Direct TV in our room, so no channels available but we didn't care becuase we were out most of the time visiting the beautiful walled city. Highly recommended!
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ótima opção

Hotel agradavel, excelente localização, staff simpático, café da manhã incluido na diaria, quarto enorme e bem decorado.
Verified

8/10 Good

Miss Njeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great vibes = great times

The room was lovely and air conditioned. We were only really there for sleeping. Excellent selection of TV channels in Spanish, English, Portuguese and a few other languages for background noise. The staff was wonderful and helpful (food recommendations, walking directions, taxis, etc). I speak Spanish so I can't comment on level of English spoken at the hotel. We were right across the street from the wall and the walk to anywhere we wanted to go was easy and seemed short. We walked to and from Gestamaní one night which looked far on a map but wasn't. Even with the constant flow of "greetings" on the streets from men, we (2 women) felt safe all the time.
Verified

10/10 Excellent

Daniel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TAN ROMANTICO COMO CARTAGENA

EXCELENTE
Verified

6/10 Okay

Rafaella

Disliked: Staff & service

Fui remanejada de hotel e não gostei!

Não fiquei no hotel reservado, pois estavam sem quarto para nos hospedar. Em vez de entrarem em contato informando o ocorrido, esperaram minha chegada para avisar que havíamos sido remanejados para um hotel parceiro! Tivemos que aceitar. Entretanto, o valor da diária do hotel parceiro era inferior ao valor que paguei, mas não tive nenhum reembolso! Além disso, as condições do hotel que reservei com meses de antecedência, eram melhores do que as do hotel que acabei ficando.