Sonesta Hotel Cartagena

Property class: 4

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3 outdoor pools, open 9 AM to 8 PM, pool umbrellas, pool loungers
Exterior
2 restaurants, breakfast served
Reception
Standard Twin Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
  • Place, La Boquilla Beach
    ‪5 min walk‬
  • Place, Las Americas International Convention Center
    ‪17 min walk‬
  • Place, Bocagrande Beach
    ‪32 min drive‬
  • Airport, Cartagena (CTG-Rafael Núñez Intl.)
    ‪10 min drive‬

Room options

Standard Double Room, 1 King Bed

8.2 out of 10
Very good
(40 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Twin Room, 2 Double Beds

8.2 out of 10
Very good
(22 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Superior Double Room, 1 King Bed

8.8 out of 10
Excellent
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Superior Twin Room, 2 Double Beds

8.4 out of 10
Very good
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Standard Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Similar properties

About this property

Sonesta Hotel Cartagena

Guests of this beach hotel will appreciate convenient on-site amenities such as a 24-hour fitness centre or a children's pool. Change of towels is available on request
Sonesta Hotel Cartagena offers 152 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cartagena hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Sonesta Hotel Cartagena. During your stay, you're just a quick walk from La Boquilla Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • The 2 restaurants, 2 poolside bars and 2 bars/lounges offer choices for drinking and dining
  • Take a swim in the 3 outdoor pools
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court and a 24-hour gym
  • 13 minutes by car from Clock Tower and 13 minutes from Cartagena de Indias Convention Center
  • Airport shuttle service available for a fee
Sonesta Hotel Cartagena offers its guests 3 outdoor swimming pools, an outdoor tennis court, a 24-hour fitness centre, and a children's pool. There are 2 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 2293 square feet (213 square metres) and includes a conference centre. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Sonesta Hotel Cartagena. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. A complete renovation of Sonesta Hotel Cartagena was completed in June 2022.

This 4-star Cartagena hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.
Restaurante Palenke – This restaurant serves breakfast, lunch and dinner.
Restaurante Enso – On-site restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Restaurante Enso
  • Restaurante Palenke

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Outdoor tennis court
  • Stereo

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (2,293 square foot of space)
  • Meeting rooms

Outdoors

  • Direct access to the beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Lifeguards
  • Renovated entire property - June 2022
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: COP 450000

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for COP 90000.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 40 per room (return)
  • Late check-out fee: COP 450000
  • Rollaway bed fee: COP 90000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9 AM to 8 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena

Sonesta Hotel Cartagena Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 455 out of 1000 reviews
Rating 8 - Good. 257 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 71 out of 1000 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Charles

Stayed 1 night in Jan 2026

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Had a great experience here. The property is huge and it’s off the beach so decent views from the balcony and two pools one closer to the beach and one closer to property but still just a 3 min walk on property. Tennis court and the restaurant had an amazing seafood dish, cazual con marisco de Colombia. I had to take one home with me. My room didn’t have strong ac and they quickly found me a better room with normal ac. There was really no complaints. The place is nice and it wasn’t expensive. It’s not the closest to getsemani if you like night life so 22 min uber ride is needed because there is no nightlife in the beach area. But at least you get to wake up to a beach and it’s the only area they have hotels , with a beach front, where you don’t have to take a boat to stay in the beachfront island and not to far from night light.
Stayed 2 nights in Jan 2026

10/10 Excellent

Daniela

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff
Stayed 3 nights in Jan 2026

2/10 Terrible

Nube

Disliked: Cleanliness, amenities, property conditions & facilities
A bordo popped in my leg while eating breakfast.
Stayed 3 nights in Jan 2026

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
Todo estuvo increíble en este hotel: la habitación, las piscinas, la comida, el acceso a la playa, etc. Muchas gracias por todo!
Stayed 2 nights in Jan 2026

8/10 Good

Maria G

Stayed 3 nights in Jan 2026

4/10 Poor

Jorge

Stayed 1 night in Jan 2026

10/10 Excellent

Haide

Travelled with family
Liked: Cleanliness, amenities
Fun clean pretty
Stayed 4 nights in Oct 2025

10/10 Excellent

Enna

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Corteous staff, close to the airport.
Stayed 1 night in Jan 2026

10/10 Excellent

Leon

Stayed 4 nights in Dec 2025

6/10 Okay

Thomas

Travelled with family
Disliked: Amenities
Room wasnot overlooking the ocean breakfast no tabels available and buffet empty restaurnat service ad night no addentive
Stayed 4 nights in Jan 2026

4/10 Poor

Luis, Bogota

Travelled with family and small children
Liked: Staff & service, amenities
The pictures aren’t as accurate as they seem in the Expedia page. The ocean is not right in front of the hotel. Even though it is close you still have to walk a good 100 mtrs to get to it and the surroundings are not that nice. Little details in the elevator and bathrooms makes it look like the hotel don’t take care of certain spaces. There is not even a coffee maker in the room. This hotel, which is ok, should be 3 stars
Stayed 2 nights in Jan 2026

2/10 Terrible

simone

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito sujo, circulação precária , e sem controle de hóspedes , não dormi a noite inteira por causa de uma festa no quarto do lado , gritos e música alta até as 5 da manhã, e muitas pessoas no mesmo
Stayed 1 night in Jan 2026

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the second time I stay at sonesta hotel in Cartagena and it was perfect ! First time with my family kids and husband and the second time just two of us. From the moment you arrive at the hotel everyone is so welcoming! The person that helps you with the suitcase the people at the reception that is so friendly and understanding the person that clean the room and wait for us because we get up late and she was so nice !! everyone of you guys that work at the hotel make our stay feel the most comfortable and safe vacation !!and I need to mention too the people that work in the breakfast area !!! Amazing people !! My room 309 !! Pool view ! Amazing room ! Thank you Sonesta Cartagena ! You guys are amazing people!!!
Stayed 3 nights in Jan 2026

2/10 Terrible

Santiago

Disliked: Cleanliness, amenities, property conditions & facilities
Big disaster unhealthy place
Stayed 1 night in Jan 2026

4/10 Poor

Douglas

Travelled with partner
Disliked: Cleanliness
Booked a “Superior Double Room 1 king bed” with Expedia. At reception the hotel said that my third party agent (Expedia) messed up the reservation and we were only offered a “Standard Room single bed” for the same price. Spend 1.5 hrs at reception trying to resolve. Very frustrating
Stayed 1 night in Jan 2026

4/10 Poor

Douglas

Travelled with partner
"Bait and Switch". I booked a "Superior Double Room, 1 King bed" on Expedia. When I got to the front desk they said that your third party site (Expedia) messed up the room category and only "Standard Room" was booked. Spent 1.5 hrs. at reception trying to get resolution.
Stayed 1 night in Jan 2026

6/10 Okay

Daphne

Stayed 9 nights in Dec 2025

10/10 Excellent

John

Stayed 1 night in Dec 2025

4/10 Poor

Katerine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Muy mala experiencia, los aires acondicionados no funcionan, el estado de las habitaciones muy deteriorado. El costo no lo vale. Tuvieron que ponernos ventilador. Para destacar el desayuno estuvo bien.
Stayed 1 night in Dec 2025

4/10 Poor

Gerardo

Stayed 1 night in Dec 2025

10/10 Excellent

Tirso

Stayed 1 night in Dec 2025

10/10 Excellent

Bryant

Stayed 1 night in Dec 2025

10/10 Excellent

JORGE MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable, instalaciones muy cómodas, dos posicionas, buen gimansio y restaurante. Tuve un cambio de habitación por problema con el aire acondicionado, el hotel muy amablemente me cambió la habitación y aunque la primera habitación era más antigua y tenía un olor a húmedo, la segunda era más moderna y confortable. Me parece muy buena opción el hotel para repetir. Acceso a la playa y tienda de abarrotes disponible entre otros.
Stayed 2 nights in Dec 2025

8/10 Good

Tirso

Liked: Cleanliness, amenities, property conditions & facilities
Room was cleaned. Staff is very friendly. Good value for the money.
Stayed 1 night in Dec 2025