6/10 Okay
Gisel
Travelled with family
20 Aug 2025
Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful property and very convenient to walk around. Unfortunately we did have problems with our stay because we were charged $900 deposit on top of the $100. When I approached the front desk the lady let me know it was a mistake the hotel had made. I asked to speak to the manager and the assistant manager let me know he was not available the assistant manager was not helpful and said there was nothing the hotel could do and told me to call the bank. I called my bank and they told me the hotel was withholding my money. I told the assistant manager that I did not authorize the hotel to withhold more money then I had already paid. The hotel was paid fully before my trip. I asked for the managers email since he was out of office and I emailed him and he told me unfortunately there’s nothing they can do but that they apologize. This was devastating to here that they could not give me back the money that was mine nor provide an explanation on why they withdrew money from my account without my authorization. The service was not great with the managers as they did not provide any aid for the harm they had caused. I think this is something everyone should consider before booking.
Gisel
Stayed 4 nights in Jul 2025