2/10 Terrible
Denise
Travelled with family
11 Mar 2025
Disliked: Property conditions & facilities, room comfort
Worst stay ever! We checked in about 9pm and went to take a shower and there was no hot water. We reported it to the front desk and they told us they were working on it. At 11:30pm we went back down for an update and the maintenance man who had been working on the issue went home at 11 because that's when he gets off. She said it would be the first thing he worked on in the morning. The next morning at 9:30 am we went down for an update. The lady at the desk, Tamara, was RUDE! She said a pipe burst and basically no one had hot water and it was working fine at her last shift on Thursday. She said they had to call in the chief engineer to fix the problem.I asked if they knew it was a burst pipe when we checked in, and she just kept saying it was fine on Thursday! She didn't care at all and I have NEVER had such terrible customer service at this hotel! Letting us know at check in, or having someone come in to fix it through the night would have been the right thing to do. I don't know if we will stay here again. In the past, any issues have been handled promptly and the customer service is usually outstanding. This stay was so disappointing.
Denise
Stayed 1 night in Mar 2025