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Holiday Inn Express Charleston-Kanawha City by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Charleston-Kanawha City by IHG

Restaurant
Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
Desk, laptop workspace, iron/ironing board, free WiFi
Room amenity

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Laundry
  • Housekeeping

Explore the area

View in a map
107 Alex Ln, Charleston, WV, 25304
  • Place, West Virginia State Capitol Building
    ‪6 min drive‬
  • Place, University of Charleston
    ‪7 min drive‬
  • Place, Charleston Coliseum & Convention Center
    ‪7 min drive‬
  • Airport, Charleston, WV (CRW-Yeager)
    ‪9 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Room amenity

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Communications)

Room amenity

Suite, 1 King Bed, Accessible, Non Smoking (Communications)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds, Accessible Bathtub (Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Charleston-Kanawha City by IHG

Suburban hotel with free breakfast and fitness centre
An indoor pool, a fitness centre and a business centre are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Holiday Inn Express Charleston-Kanawha City by IHG offers 67 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation offers separate sitting areas. Flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a shower.

This Charleston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Charleston-Kanawha City by IHG. During your stay, you'll be within walking distance of Kanawha Landing. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 6 minutes by car from Cabin Creek Quilts and 6 minutes from University of Charleston
  • Cats and dogs welcome for a fee
Holiday Inn Express Charleston-Kanawha City by IHG offers its guests an indoor pool and a fitness centre. Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is served daily. The business-friendly Holiday Inn Express Charleston-Kanawha City by IHG also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This Charleston hotel is smoke free.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • In the mountains
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 5 AM to 11 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Charleston South
Holiday Inn Express Hotel Charleston South
Holiday Inn Express Charleston South Hotel
Holiday Inn Express Charleston-Kanawha City Hotel
Charleston Holiday Inn
Holiday Inn Charleston
Holiday Inn Express Charleston (Us 17 & i-526) Hotel Charleston
Holiday Inn Express Charleston (Us 17 And i-526)

Holiday Inn Express Charleston-Kanawha City by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 245 out of 615 reviews
Rating 8 - Good. 171 out of 615 reviews
Rating 6 - Okay. 99 out of 615 reviews
Rating 4 - Poor. 59 out of 615 reviews
Rating 2 - Terrible. 41 out of 615 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kayla, Pageland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative i have is the chemical smell from the pool. Other than that it was great
Stayed 2 nights in Aug 2025

10/10 Excellent

Lauren

Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean bed was comfortable front desk was very friendly.
Stayed 1 night in Aug 2025

8/10 Good

Kelley

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Boarded up restaurants in the area. Texas Roadhouse and another steak house just up the road were boarded up. Some of the rooms in the back of the hotel over look the underside of a freeway overpass with graffiti that looked like it was frequented by homeless or druggies. I never felt unsafe though. The pool was closed and the pancake maker was broken. Both of which were advertised but unavailable and this angered another family staying there. We didn't care, though. I left behind in our room a sound machine that nobody seemed to be able to find even though nobody stayed in the room after us. Staff were very friendly but all the little things add up and I wouldn't go back.
Stayed 1 night in Jul 2025

2/10 Terrible

Sangam

Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
Front desk was nice! We were locked in our room for 20 minutes when we walked in because the door handle was broken. Bath tub was moldy. Pool was closed. Breakfast was cold.
Stayed 1 night in Jul 2025

8/10 Good

Michael, Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location near highway, gas stations close by nice bed and pillows
Stayed 1 night in Jul 2025

8/10 Good

Bobbi

Travelled with family
Stayed 1 night in Jul 2025

6/10 Okay

Mark

Stayed 1 night in Jun 2025

10/10 Excellent

Juan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay here was the best part of our vacation.
Stayed 1 night in Jul 2025

10/10 Excellent

Krystle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could hear footsteps above us all night

The parking area was small and seemed shared with another hotel. Construction was going on it seemed like. The room was clean and the lady that checked us in was helpful and friendly. The noise level was kind of louder than use to for hotels. We didn’t really hear anything from halls much but the room above us I guess a kid was running around at night and we could hear it all. Overall the room was spacious and nice.
Stayed 1 night in Jun 2025

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Jun 2025

6/10 Okay

Antonio

Good overall
Stayed 1 night in Jun 2025

4/10 Poor

Michael

Travelled with family
3 of us traveling. Had reserved 2 Queen-bed room. Got to room and it was not cleaned since prior guest. Could then only get room with 1 bed and couch-hide-a-bed (which was not good). Bathroom floor had little pieces of 'dirt'. Bed was too soft for me. We were on I-77 side of building and it was noisy all night.
Stayed 1 night in Jun 2025

2/10 Terrible

John

Disliked: Cleanliness, amenities
Room smells bad
Stayed 1 night in Jun 2025

2/10 Terrible

Douglas

Disliked: Cleanliness, property conditions & facilities
I would never recommend or stay there again. Trucks Jake-braking all night long on 77/64 Interstate. Bugs are everywhere! Beetles in the bathroom! Fruit flies and ants everywhere in dining room for breakfast! I would never recommend anyone stay here again!
Stayed 1 night in Jun 2025

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 1 night in May 2025

10/10 Excellent

renata

Stayed 1 night in May 2025

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Crystal

Travelled with family, Business traveller
I called on Sunday to confirm my reservation for fear of traveling 4 hours and the room not being booked. I was assured it was booked. When I showed up today, they told me they were overbooked and I had no room and it wasn’t their fault. Then told me they had the wrong number on file. Both the hotels fault and Expedia in my opinion.
Stayed 1 night in May 2025

4/10 Poor

Joel, Grand Rapids

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property was poorly kept. Breakfast was cold and the location appears to be unsafe
Stayed 1 night in Mar 2025

8/10 Good

Mary

Stayed 1 night in Apr 2025

10/10 Excellent

Marie

Stayed 2 nights in Mar 2025

2/10 Terrible

Scott

Stayed 1 night in Feb 2025

6/10 Okay

Josh

Travelled with family
Liked: Cleanliness

Not bad

Support was great, lacks employees which resulted in long wait times to get help with issues.
Stayed 2 nights in Mar 2025

8/10 Good

Jeffrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its near the highway but the sound of it isnt to loud, staff is excellent and responsive to any needs you have, the rooms where very clean on arrival and pool area was clean. Overall was a great stay.
Stayed 2 nights in Feb 2025