6/10 Okay
Julio
Travelled with family
29 Aug 2025
Disliked: Cleanliness, staff & service
Last resort.
Check in took about 20 minutes and there were two employees at the desks in the lobby and one person in front of me. Not sure why it took so long to check in. Upon arriving at my room, it looks like the housekeepers didn’t wipe down the counter surfaces. The TVs are very old. Need to be updated. If you plan on watching tv bring a laptop or use your phone! Also half the outlets did not work and the pillows on one of the beds were stinky. The woman (Kat) working Wednesday august 20th wasn’t very helpful at all. The best thing about the trip was the cookies. The next day we finally got a different room. Same problems. And between switching rooms, someone in housekeeping stole items of mine and the staff didn’t do much to help me get my items back. They asked over a walkie talkie and of course the housekeeper said no they never saw my items. That concluded their investigation. The FOH staff on Thursday the 21st were very kind. But this was one of my personal top 5 worst stays I’ve had at any hotel and I’ve stayed in Charlotte hotels hundreds of times, and many others in other cities but this was just terrible. I wouldn’t recommend staying here unless there’s nothing else available. The pool was open but it was green. Very disgusting. Second room we had I had to clean the counters myself again, however we did get another cookie and water. So. That was nice.
Julio
Stayed 2 nights in Aug 2025