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Sheraton Charlotte Hotel

4.0 star property

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Photo gallery for Sheraton Charlotte Hotel

Rooftop bar
1 bedroom, down duvets, in-room safe, desk
Daily buffet breakfast (USD 25 per person)
Point of interest
Indoor pool, seasonal outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
555 South McDowell Street, South Tower, Charlotte, NC, 28204
  • Place, Charlotte Convention Center
    ‪10 min walk‬
  • Place, Spectrum Center
    ‪12 min walk‬
  • Place, Bank of America Stadium
    ‪20 min walk‬
  • Airport, Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds

1 bedroom, down duvets, in-room safe, desk

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(127 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed

8.6 out of 10
Excellent
(106 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Room, 2 Queen Beds, City View | View from room

Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(18 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed, City View

7.8 out of 10
Good
(19 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, down duvets, in-room safe, desk

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(4 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | LCD TV

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | LCD TV

Suite, 1 Bedroom

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down duvets, in-room safe, desk

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Charlotte Hotel

An indoor pool, a restaurant and 3 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
Sheraton Charlotte Hotel offers 305 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature down duvets. LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the breakfast at Sheraton Charlotte Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from NASCAR Hall of Fame. You'll find features such as free WiFi in public areas, plus 3 bars and an indoor pool.
  • Free WiFi
  • Enjoy American cuisine while dining at Social Bar & Kitchen
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Within a 15-minute walk of Charlotte Convention Center and Spectrum Center
  • Cats and dogs welcome for a fee
Sheraton Charlotte Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and 29 meeting rooms. Event space at this hotel measures 66737 square feet (6200 square metres) and includes a conference centre. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Charlotte Hotel. For a fee, parking is available. A complete renovation of Sheraton Charlotte Hotel was completed in June 2025.

This 4-star Charlotte hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:30 AM.
Social Bar & Kitchen – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Craft City Sports Pub – This poolside pub serves dinner and light fare. Guests can enjoy drinks at the bar. Open selected days.
City Lights Rooftop – This rooftop bar only serves dinner. Open selected days.
Tannin & Toast – This bar serves dinner and light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 35 per night)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 25 for adults and USD 25 for children
  • 3 bars/lounges
  • A restaurant

Restaurants on site

  • City Lights Rooftop
  • Craft City Sports Pub
  • Social Bar & Kitchen
  • Tannin & Toast

Things to do

  • 24-hour gym
  • Indoor pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 29 meeting rooms
  • Computer station
  • Conference centre (66,737 square foot of space)

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Ceiling hoist
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible van parking

More

  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - June 2025
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 80 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 25 for children
  • Self-parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 35 per night
  • Pet fee: USD 100 per accommodation, per stay (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open on 15 May and close on 30 September.
  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlotte Sheraton Hotel
Sheraton Charlotte
Sheraton Charlotte Hotel
Sheraton Hotel Charlotte
Sheraton Charlotte Hotel Hotel
Sheraton Charlotte Hotel Charlotte
Sheraton Charlotte Hotel Hotel Charlotte

Sheraton Charlotte Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 948 out of 1523 reviews
Rating 8 - Good. 246 out of 1523 reviews
Rating 6 - Okay. 151 out of 1523 reviews
Rating 4 - Poor. 90 out of 1523 reviews
Rating 2 - Terrible. 88 out of 1523 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ruben

Stayed 1 night in Dec 2025

10/10 Excellent

Zaida

Stayed 1 night in Dec 2025

10/10 Excellent

Fungalei

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. I have a late flight and they were helpful with check out time. Flight is at 8pm 12/26/25 checked out late as well, 6pm. & yes I will come back to this hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Gene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice skyline view, good service. Building is a bit dated. Nice lobby n bar.
Stayed 1 night in Dec 2025

10/10 Excellent

Nima

Clean room, good staff
Stayed 1 night in Dec 2025

8/10 Good

Edward, Palms

Travelled with family
Liked: Cleanliness
Yes
Stayed 2 nights in Dec 2025

10/10 Excellent

Benjamin

Stayed 2 nights in Dec 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Friendly people
Stayed 1 night in Dec 2025

2/10 Terrible

Nayarit

Stayed 3 nights in Dec 2025

4/10 Poor

Courtney

Stayed 1 night in Dec 2025

10/10 Excellent

Lonzia

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2025

2/10 Terrible

Yana

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Call before you book to make sure hotel is not hosting parties. We happened on one and didn’t sleep most of the night because of drunk rowdy people. Security was called down at 3;30am and finally out a stop to the noise.
Stayed 1 night in Dec 2025

10/10 Excellent

Odell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 1 night in Nov 2025

10/10 Excellent

Ronnie, Atlanta

Business traveller
Liked: Cleanliness, property conditions & facilities
All great
Stayed 1 night in Dec 2025

10/10 Excellent

Deisnel

Stayed 1 night in Nov 2025

8/10 Good

Robert

Stayed 1 night in Nov 2025

4/10 Poor

Jason

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Was no heat throughout the building, customer service was subpar. Door was loose on hinges
Stayed 5 nights in Nov 2025

10/10 Excellent

Sonya

Travelled with group
Liked: Cleanliness, staff & service, amenities
Spotless
Stayed 1 night in Nov 2025

4/10 Poor

dexter

Liked: Cleanliness, staff & service
Room didnt have a walk in shower. Lack of parking
Stayed 1 night in Nov 2025

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice. The bathroom needed some more renovating. The water was extremely hot. The rest of the hotel was nice. Parking fee is additional.
Stayed 1 night in Nov 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet could be improved, bathroom shower also needed a deep clean. other than that great stay.
Stayed 1 night in Nov 2025

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Really comfortable and a pretty good breakfast too!
Stayed 1 night in Oct 2025

10/10 Excellent

Fuad

Good
Stayed 1 night in Oct 2025

10/10 Excellent

Sophie

Liked: Cleanliness, property conditions & facilities
Breakfast was great, property was spotless and the staff were so polite. I’ll definitely be back
Stayed 2 nights in Nov 2025

8/10 Good

Eric

Liked: Cleanliness
Stayed 1 night in Nov 2025

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