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The Independence Inn Charlotte/Matthews Hotel

3.0 star property

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Photo gallery for The Independence Inn Charlotte/Matthews Hotel

Welcome to our reception area, featuring a stylish desk and comfortable seating for check-in.
Enjoy meals in the dining area with a large table and chairs, a kitchenette with microwave and toaster, and a cozy seating area with additional chairs.
Two single beds with white linens and a flat-screen TV are featured in this stylish room.
Golfers gather around the putting green on this well-manicured course.
Located in the heart of the city, the Charlotte Convention Center offers a striking glass facade and access to the bustling streets.

Popular amenities

  • Housekeeping
  • Parking included
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
2501 Sardis Road N, Charlotte, NC, 28227
  • Bojangles' Coliseum
    ‪11 min drive‬
  • Spectrum Center
    ‪16 min drive‬
  • SouthPark Mall
    ‪16 min drive‬
  • Charlotte, NC (CLT-Charlotte-Douglas Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible Bathtub, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Business Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 1 King Bed

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About this property

The Independence Inn Charlotte/Matthews Hotel

Hotel with free breakfast, in the vicinity of Bojangles' Coliseum
This smoke-free hotel features a 24-hour fitness centre, a business centre and dry cleaning. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Housekeeping is available on request.
The Independence Inn Charlotte/Matthews Hotel offers 93 accommodations with a safe and free newspapers. LCD televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, designer toiletries, complimentary toiletries and hairdryers.

This Charlotte hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at The Independence Inn Charlotte/Matthews Hotel. During your stay, you'll be close to McAlpine Creek Greenway. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a business centre and a computer
  • On-site recreation includes a 24-hour gym
  • 10 minutes by car from Bojangles' Coliseum and 10 minutes from Ovens Auditorium
A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. Free breakfast is available daily. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly The Independence Inn Charlotte/Matthews Hotel. Free self parking is available.

This 3-star Charlotte hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Charlotte
Best Western Charlotte Matthews
Best Western Charlotte Matthews Hotel
Best Western Matthews
Best Western Plus Charlotte
Best Western Plus Charlotte/Matthews
Best Western Plus Charlotte/Matthews Charlotte
Best Western Plus Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel Charlotte
Charlotte Best Western
Charlotte/Matthews Hotel
Best Western Plus Charlotte/Matthews Hotel
The Independence Inn Charlotte/Matthews Hotel Hotel
The Independence Inn Charlotte/Matthews Hotel Charlotte
The Independence Inn Charlotte/Matthews Hotel Hotel Charlotte

The Independence Inn Charlotte/Matthews Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 130 out of 305 reviews
Rating 8 - Good. 59 out of 305 reviews
Rating 6 - Okay. 54 out of 305 reviews
Rating 4 - Poor. 31 out of 305 reviews
Rating 2 - Terrible. 31 out of 305 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Raja, San Rafael

Liked: Cleanliness, staff & service
For a one night stay here in Matthew, this works. Rooms are spacious, well equiped and everything works fine.
Stayed 1 night in Apr 2025

8/10 Good

Jessica, Charleston

Travelled with partner
Liked: Cleanliness, staff & service
Perfectly fine for a single night stay on a budget.
Stayed 1 night in Apr 2025

8/10 Good

ryan

Business traveller
Liked: Cleanliness, staff & service, room comfort
The room was clean and comfortable while the building overall would benefit from cosmetic improvements. Breakfast was ok, but you had to present a ticket which you had to acquire from the front desk every day. Never experienced that anywhere else. Only real complaint is that I could frequently smell pot from my room which was right next an outdoor stairwell.
Stayed 5 nights in Apr 2025

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

Very disappointed booked king room gave me 2 doubles first room ac sounded like a freight train 2nd room shower was just a drip water either very hot or cold nothing in between carpet in both room stained
Stayed 1 night in Apr 2025

10/10 Excellent

Ashlee

Stayed 1 night in Apr 2025

4/10 Poor

Cindy

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
While the staff was nice, I didn’t really feel safe as a woman traveling by herself staying at that facility. In my room particular, when I got there and went to look out the window, there was a homeless man with a bunch of trash and garbage bags right below my room. The rooms air conditioner did not get very cool, the coffee maker did not work, and most of the outlets did not work. And although I was offered to change rooms, I had just unloaded all of my stuff, so did not go with that. The sheets Are of the cheapest quality, the kind that make you sweat. I think a lot of people who do not have homes stay here, a lot of construction workers, so while a man might feel fine staying here, I am a traveling registered nurse and I did not feel fine.
Stayed 7 nights in Apr 2025

10/10 Excellent

Quan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this hotel anytime im in charlotte. It’s literally close to everything, food & shopping stores. The price is great I mean you just can’t be it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away

Not at ALL what was depicted on the hotels.com website. When we arrived, there was a banner hung on the side of the building instead of a regular sign. There was nefarious characters milling about the property as we entered the lobby. When we arrived at our room we smelled pot as we walked down the hall way. Then right next to our door was a stairway exit door that had see though glass. There was a man outside on the open area at stop of stairs smoking. The door was propped open yet it was a way to get into the hotel. We went to dinner and came back to the same scene of nefarious character milling about. Then we arrived at our door to find the same man sitting on the top of the stairwell now smoking with a bottle of liquor at his feet. You could hear intermittent shouts and cries. We called and reported this to the front desk and asked for the manager. The clerk said manager will not be on property until the morning...it was 8 pm. He said he would come up and talk to the man on the stairway landing. Then, I checked my bank account to discover that not only did the hotel charge my debit card/bank account for a $100 incidental charge but also charged $205 for the rest of our stay. I called to the front desk seeking to talk to the manager, but not in a nice way so the clerk hung up on me and said i could not talk to a manager. We left without spending the night at that property. Also, the free breakfast would require us to present a ticket to enter.
Stayed 3 nights in Apr 2025

4/10 Poor

Brittney

I saw a roach on the elevator I’m glad I only got The room for 1day
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Customer service was top notch, great location and comfortable stay
Stayed 1 night in Mar 2025

6/10 Okay

Allan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

6/10 Okay

Jon

Stayed 2 nights in Apr 2025

10/10 Excellent

Tyrone

Stayed 7 nights in Apr 2025

6/10 Okay

Justa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Melvin

Business traveller
Liked: Cleanliness, staff & service, room comfort

Ol Man's review.

My stay was very good with exception to Elevator having issues. Other than that it was excellent. Staff was Great especially the young man on evening shift.
Stayed 1 night in Apr 2025

6/10 Okay

William, Charleston

Liked: Cleanliness, staff & service
The halls smelled like smoke . . . The bathrooms are very outdated
Stayed 1 night in Apr 2025

4/10 Poor

Ashley

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was really great but the rooms were unkempt, leaky faucets and toilets . I found a used bandaid in my freshly “cleaned “ bed when we had to switch rooms because of poor plumbing , the bathrooms had hair on the floors and the smoke from cigarettes travelled to our non smoking rooms. The best thing about this place was the staff - all super friendly and accommodating but the rooms were very unclean.
Stayed 3 nights in Apr 2025

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, staff & service

EVERYTHING smelled like weed

Pros: The hotel was clean, staff was friendly, beds were pretty comfortable, hot breakfast, and convenient location. Cons: The entire hotel smelled like marijuana. Literally the entire hotel: the parking lot, the elevator, hallways, and everything in the rooms (bed linens, carpet, towels etc). On arrival, the hallway on the floor with our rooms was actually smokey. I told the staff at the front deck about the smoke and they said they would “look into it”. The smoke and smell was so bad that it stuck to our clothes and hair. We embarrassing arrived at a wedding with our family smelling like weed. We stayed two nights and smoke situation was TERRIBLE the entire stay. We also saw people (unsure if they were guests, staff, or non hotel people)) smoking weed and drinking out of brown paper bags in the parking lot. Morning to night, this place was smokey and stinky. The hotel is older, but clean and comfortable. Had it not been for all weed smoke/stink, we would consider staying again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2025

10/10 Excellent

Terra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Apr 2025

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

I've stayed in worse

When we checked in we had to wait while the employee was fixing issues- which is fine in itself- but then we found stains on our sheets and our mini fridge did not work. When asked to just swap these items we were told it would be done and wasn't which caused our food to go bad. They ended up swapping us to a new room which the bed in was pretty awful. Paint was falling off the walls and the wifi was barely useble. The guy at the desk on the afternoons was great and breakfast (and the breakfast attendant) was good as well.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dominique

Stayed 1 night in Mar 2025