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Hotel Roc et Neige

3.0 star property

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Photo gallery for Hotel Roc et Neige

Snow and ski sports
Lobby
Quadruple Room | Desk, blackout curtains, free cots/infant beds, rollaway beds
Outdoor dining
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Route des Monnaies 46, Chateau-d'Oex, 1660
  • Place, Gruyère Pays-d'Enhaut Regional Nature Park
    ‪1 min walk‬
  • Place, Chateau-d'Oex-Praz-Perron Cable Car
    ‪5 min walk‬
  • Place, La Braye
    ‪5 min walk‬
  • Airport, Sion (SIR)
    ‪80 min drive‬

Room options

View all photos for Single Room

Single Room | Desk, blackout curtains, free cots/infant beds, rollaway beds

Single Room

7.6 out of 10
Good
(4 reviews)
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room | Desk, blackout curtains, free cots/infant beds, rollaway beds

Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

Twin Room | Desk, blackout curtains, free cots/infant beds, rollaway beds

Twin Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

Triple Room | Desk, blackout curtains, free cots/infant beds, rollaway beds

Triple Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds
  • Free Wi-Fi

View all photos for Quadruple Room

Quadruple Room | Desk, blackout curtains, free cots/infant beds, rollaway beds

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed
  • Free Wi-Fi

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About this property

Hotel Roc et Neige

After a day on the slopes, return to Hotel Roc et Neige to dine at the restaurant, drink at the bar/lounge or relax in a sauna.
Hotel Roc et Neige offers 60 accommodations with complimentary bottles of water and free toiletries. Televisions come with cable channels.

Bathrooms include a shower. This Chateau-d'Oex hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.
During your stay at Hotel Roc et Neige, you're just a quick walk from Chateau-d'Oex-Praz-Perron Cable Car. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a sauna
  • Within a 10-minute walk of Chateau-d'Oex-Praz-Perron Cable Car and La Braye
  • Pets welcome for a fee (restrictions apply)
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A sauna, a rooftop terrace, and spa services are also featured at the business-friendly Hotel Roc et Neige. Free self parking is available.

This 3-star Chateau-d'Oex hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 10 AM.
Roc et Neige Restaurant – On-site restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Roc et Neige Restaurant

Things to do

  • Sauna
  • Ski storage

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:30 AM - 8 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday and Sunday:
  • Restaurant

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per day
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 45.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
The front desk at this property is open daily from 7:30 AM - 8 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Roc Neige Chateau-d'Oex
Hotel Roc Neige
Roc Neige Chateau-d'Oex
Roc Neige
Hotel Roc et Neige Hotel
Hotel Roc et Neige Chateau-d'Oex
Hotel Roc et Neige Hotel Chateau-d'Oex

Hotel Roc et Neige Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 181 reviews
Rating 8 - Good. 87 out of 181 reviews
Rating 6 - Okay. 24 out of 181 reviews
Rating 4 - Poor. 10 out of 181 reviews
Rating 2 - Terrible. 6 out of 181 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
The room was spacious, clean and comfortable.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Perfect location. Wonderful friendly and helpful staff. Gorgeous building, a little dated but that added to the charm. Would absolutely stay here again
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Juan at the reception was extremely helpful and courteous—I would strongly recommend this place to stay in town or visit nearby attractions in Gstaad.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

DERIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is extremely nice and best to stay OLD looks hotel but OLD IS GOLD just need to add some breakfast I know 🇨🇭 is very expensive but should think Otherwise all good and fantastic
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast and staf! Amazing comfortable bed and pillow!
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Rachel

Liked: Cleanliness, property conditions & facilities
Pretty location and views. Great for if you're going to the balloon festival in january as you can walk from hotel in a few mintues. Good selection for breakfast (continental). Room was average for a single room and felt cozy. Only comment is you can request it, but there is so kettle and hot drinks options in the room. No extras apart from a basic hairdryer. Would return again if in the area, but knowing its basic and pricey for what you get
Stayed 1 night in Jan 2026
Verified

8/10 Good

Kristian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely place to stay. The staff was very friendly. From the hotel it was a short walk to town and to hiking trails.
Stayed 1 night in Sep 2022
Verified

8/10 Good

John

The room was spacious for two people. Shelves and bookcase for additional storage helpful. There was one straight desk cha in r, not conducive to read. Breakfast was well laid out with typical European selections.
Stayed 2 nights in Sep 2025
Verified

4/10 Poor

vanessa

Disliked: Staff & service, property conditions & facilities, room comfort
The bed was very small, and the mattress was uncomfortable and uneven. There were only two small, poor-quality pillows. The room was extremely hot, and the corridors had an unpleasant smell. The service was disappointing — we had to argue to get the parking spot that was promised at the time of booking. Upon checkout, in the rain, no umbrella or assistance was offered. They also did not seem open to hearing our feedback at the end of our stay.
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service

Bad

A hotel with terrible check-in service with zero hospitality and management.
Stayed 2 nights in Jan 2023
Verified

2/10 Terrible

Glenn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Upon arriving at the property, the guest is met with filthy condition very much unlike what appears in pictures on the site, and in a general state of sad disrepair. The rooms are of hostel not hotel quality. Within minutes of arriving there, it became very clear that I couldn't stay there, and that even though we had prepaid for the reservation and it was not cancelable, I would definitely risk forfeiting my deposit in order to avoid staying there. I immediately began looking for another hotel.
Stayed 1 night in May 2025
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service

Disappointed

Not helpful staffs .. broken bed frame and no change of towels!
Stayed 2 nights in Jan 2023
Verified

2/10 Terrible

Samir

Disliked: Cleanliness, staff & service, amenities
Property is in great location but rooms are outdated. Showers need upgrades Ok , for one night if have no obtions. Night person is not responsible. We requested bedding and she said housekeeping will bring it . They never come.
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Amandeep

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a good experience, stay away. We travelled with our small kid and the lady at reception declined our request to do a bit earlier checkin although we could find out that the rooms were ready at that time, she wasn't kind enough and was continuously on the phone while we waited at reception. Room has no tea/coffee facility, dark inside and a broken chair. Would never book this again.
Stayed 2 nights in Jul 2023
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service

Lovely location but horrible hospitality

I guess the owner of this place needed to know that their staffs are really trying to ruin his business. No service, stated under booking conditions that check-in is until 8pm but the staff decided to leave early and leave all our keys in a mail box for self check-in even saw us walking in the hotel !! Then the fish bone with one of the bed frame is broken and didn’t bother to fix it ? One of my colleagues almost dropped herself on the floor ! Towels were not changed, rubbish weren’t cleaned out .. nothing stated accordingly to the conditions written in the booking conditions. How could that be ? We are talking about Switzerland not some run down places… I just cannot believe what had happened to us in the past days
Stayed 2 nights in Jan 2023
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities
Accueil très sympathique, un parking à disposition et repas, la fondue obligatoire vu la région ! La chambre très confortable, petit bémol sur la température, malgré le radiateur arrêté, beaucoup trop chaud.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Vincent

Liked: Cleanliness, staff & service
Hôtel très calme, très propre avec une très belle vue sur les montagnes. Petit déjeuner très correct. Personnel à l’écoute et très sympathique Par contre hôtel un peu vieillissant, pas debouilloire dans la chambre
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

jean-charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre propre, accueil chaleureux. Très bien placé pour accéder au ce tre de château d'oez.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Rika

Liked: Cleanliness, staff & service
Manque un peu de confort. Pas de bouilloire dans la chambre. Les oreillers sont plats.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Kirsten

Liked: Cleanliness, staff & service
Fint hotell med vacker natur runt om. Finns ingen ljudisolering och man hör tydligt när andra gäster använder toa och dusch och bara pratar. Fin frukost.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Ronny

Liked: Cleanliness, staff & service
Etwas in die Jahre gekommen und nicht auf dem neuesten Stand. Personal war sehr freundlich und hilfsbereit.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très beau sejour

Accueil charmand, hotel vieillissant mais bien entretenu, petit dejeuner avec des produits locaux tres bon et copieux.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien exposé ! Parfait

Accueil simplifié grâce à la possibilité de récupérer ses clefs via une boîte aux lettres Petit déjeuner complet Possibilité d’obtenir un adapteur prise auprès de la réception Cadre autour de l’hôtel magnifique
Petit déjeuner
Salle
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nähe vom Dorf und Bahnhof. Schöne Bergsicht rundherum.
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

Helle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggeligt og rart sted

Det er et rigtig hyggeligt og “lille” hotel, personalet er meget venlige og hurtige til at slå over i engelsk når man spørger dem!
Stayed 5 nights in Jan 2024