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Cheltenham Chase Hotel & Spa

4.0 star property

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Photo gallery for Cheltenham Chase Hotel & Spa

Daily buffet breakfast (GBP 17.00 per person)
Aerial view
Couples treatment room(s), hot tub, body treatments, aromatherapy
Indoor pool, outdoor pool
Gym

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Shurdington Road, Brockworth, Cheltenham, England, GL3 4PB
  • Place, Crickley Hill Country Park
    ‪3 min drive‬
  • Place, Prinknash Abbey
    ‪4 min drive‬
  • Place, University of Gloucestershire
    ‪8 min drive‬

Room options

View all photos for Classic King Room

Classic King Room | In-room safe, desk, laptop workspace, blackout curtains

Classic King Room

9.0 out of 10
Wonderful
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Accessible Twin Room

Classic Accessible Twin Room | In-room safe, desk, laptop workspace, blackout curtains

Classic Accessible Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Twin Room

Classic Twin Room | In-room safe, desk, laptop workspace, blackout curtains

Classic Twin Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Accessible King Room

Classic Accessible King Room | In-room safe, desk, laptop workspace, blackout curtains

Classic Accessible King Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family Room

Classic Family Room | In-room safe, desk, laptop workspace, blackout curtains

Classic Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room | In-room safe, desk, laptop workspace, blackout curtains

Superior King Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, laptop workspace, blackout curtains

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

Suite | In-room safe, desk, laptop workspace, blackout curtains

Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

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About this property

Cheltenham Chase Hotel & Spa

Along with a full-service spa, this smoke-free hotel has an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness centre and a bar/lounge. Change of towels is available on request
Cheltenham Chase Hotel & Spa offers 122 accommodations with laptop-compatible safes and a hairdryer. 40-inch LCD televisions come with satellite channels. Bathrooms include baths or showers and complimentary toiletries.

This Cheltenham hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a hot tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

The breakfast at Cheltenham Chase Hotel & Spa gets high marks from our customers. During your stay, you'll be close to University of Gloucestershire. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to body treatments, Ayurvedic treatments or massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, Pilates classes and fitness classes
  • Guests really like the accommodation for the cleanliness, comfy beds and spaciousness
  • 7 minutes by car from University of Gloucestershire and 8 minutes from Kingsholm Stadium
  • Dogs welcome for a fee (restrictions apply)
Cheltenham Chase Hotel & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 10 meeting rooms are available. Event space at this hotel measures 3272 square feet (304 square metres) and includes conference space. A hot tub, a fitness centre, and spa services are also featured at the business-friendly Cheltenham Chase Hotel & Spa. Self parking is free.

This 4-star Cheltenham hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8:00 AM to 10:30 AM.
Hardy Restaurant – On-site restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hardy Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 3,272 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chase Hotel Cheltenham
Cheltenham Chase
Cheltenham Chase Hotel
Cheltenham Chase Hotel QHotels
Cheltenham Chase Hotel QHotels Gloucester
Cheltenham Chase QHotels
Cheltenham Chase QHotels Gloucester
Cheltenham Chase Hotel Gloucester
Cheltenham Chase Gloucester
The Cheltenham Chase Hotel QHotels

Cheltenham Chase Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 1008 reviews
Rating 8 - Good. 308 out of 1008 reviews
Rating 6 - Okay. 142 out of 1008 reviews
Rating 4 - Poor. 58 out of 1008 reviews
Rating 2 - Terrible. 48 out of 1008 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, clean room and facilities. Good breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Louie

Stayed 3 nights in Nov 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it last minute booking and no nonsense... room and bed huge, dark quiet and close to reception...
Stayed 1 night in Nov 2025

6/10 Okay

Moneeba

Stayed 1 night in Nov 2025

2/10 Terrible

MITCHELL, BURY ST EDMUNDS

Travelled with family
Disliked: Amenities, property conditions & facilities
DREADFUL STAY FROM START TO FINISH. I WILL NEVER EVER STAY THERE AGAIN.DREADFUL CUSTOMER SERVICE/ AWFUL FOOD/ UNBEARABLE FREEZING SWIMMING POOL/ DREADFULLY HARD UNCOMFORTABLE BEDS / DOUBLE ROOM HOLDING CHARGES APPLIED TO CREDIT CARD & SO IT GOES ON. A FORMAL COMPLAINT HAS BEEN MADE BUT AS YET NOBODY HAS BOTHERED TO PROPERLY SPEAK TO MYSELF FROM THE HOTEL IN QUESTION !!! ,WHICH IM AFRAID THEREFORE SPEAKS VOLUMES !!.
Stayed 2 nights in Nov 2025

8/10 Good

Paul

Stayed 1 night in Nov 2025

8/10 Good

John

Stayed 1 night in Nov 2025

10/10 Excellent

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Yes all was as we expected very good.
Stayed 2 nights in Nov 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fiancé and I spent 2 nights at Cheltenham Chase last weekend. Having read a few mixed reviews I was a little hesitant to book but went ahead and prepared for an underwhelming experience. However my fiancé and I were very pleasantly surprised and honestly our experience significantly exceeded our expectations on a number of levels. The room was a good size, king or super king size bed and comfortable mattress. Clean and basically well equipped. A lovely countryside view whee ref. Looking above the car park. We had 2 evening meals and 2 breakfasts. All delicious and hot. The spa area was clean and not crowded at any point. At times a little busier than others but some very quiet periods. Absolutely loved the pool temperature, and use of the jacuzzi, steam room and sauna. All great temperatures for me. Shower facilities all good. We paid a very reasonable price, a little reduced via a hotel app. Lots of friendly and helpful staff. The only obvious improvements we would have asked for would have been automatic provision of robes, more information in the room regarding meal options and other info about available services and facilities etc and more info offered at the desk as we arrived. Overall a great stay and I’m hoping to set up a membership to be able to use the spa facilities regularly which I found incredibly relaxing 👍
Stayed 2 nights in Nov 2025

6/10 Okay

Lee

Liked: Cleanliness
Room in good condition and regularly serviced. However heating was not working for first day of stay. Staff provided a heater for our room, but the restaurant was also unbearably cold, so much so our first breakfast there was a misery, and we were relieved to leave the room. Quality and variety of food at breakfast was not what we were accustomed to in a 4 star hotel.
Stayed 4 nights in Nov 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Comfy clean room, great spa facilities, good breakfast. Quiet location with lots of parking.
Stayed 1 night in Oct 2025

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean. Plenty of tea and coffee. Staff at check in were friendly. The only issue we had was the TV kept turning itself on and off. If we were staying longer it would have been an issue.
Stayed 1 night in Nov 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the chaos of the road works!
Stayed 1 night in Oct 2025

10/10 Excellent

Laurence

Stayed 1 night in Nov 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
accommodate hotel allow us to check in early as we are like arrived from America
Stayed 1 night in Sep 2025

10/10 Excellent

Acv

Stayed 1 night in Nov 2025

8/10 Good

Les

Liked: Cleanliness, staff & service, amenities
Room was nice and big and very clean.
Stayed 2 nights in Nov 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities
The room was lovely and spacious and the bathroom was really clean and a pleasure to use. Holy moly was the bed comfy?! And so big I lost my husband! The only downside I would say was that the water glasses were so very small, when I needed a drink I'd have to fill the glass up 3 times! And also, the tiny nescafe coffee sachets are never a joy, quite the opposite. Investing in some better coffee for the rooms would a huge plus! But the yorshire, absolute beauty! The staff were all so fabulous; helpful, charming, polite and a shining example of the hotel's overall quality. We had a fabulous stay and would absolutely consider staying again.
Stayed 2 nights in Nov 2025

6/10 Okay

stephen

Stayed 2 nights in Oct 2025

8/10 Good

Gary, Woking

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Basic but functional room. Clean and tidy.
Stayed 1 night in Nov 2025

10/10 Excellent

Ryan

Stayed 2 nights in Nov 2025

10/10 Excellent

William, London

Stayed 2 nights in Nov 2025

10/10 Excellent

Russell

Stayed 1 night in Oct 2025

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Katalin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Everyone so friendly and easy going, flexible
Stayed 1 night in Oct 2025