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Grosvenor Pulford Hotel & Spa

4.0 star property

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Photo gallery for Grosvenor Pulford Hotel & Spa

2 restaurants, breakfast, lunch, dinner served; British cuisine
Reception
Front of property
Garden
Indoor pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
Wrexham Road, Pulford, Chester, England, CH4 9DG
  • Place, Broughton Shopping Park
    ‪7 min drive‬
  • Place, Wrexham Glyndwr University
    ‪9 min drive‬
  • Place, River Dee
    ‪10 min drive‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪46 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Classic Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(27 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Room

9.0 out of 10
Wonderful
(20 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Family Room

9.8 out of 10
Exceptional
(10 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Superior Room

Superior Room | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Superior Room

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double or Twin Room

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 2 Single Beds and 1 Double Bed

View all photos for Executive Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Double Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Quadruple Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Quadruple Room

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Single Sofa Beds

View all photos for Deluxe Quadruple Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 5
  • 1 King Bed, 1 Double Sofa Bed and 1 Single Sofa Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Superior Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Superior King Room

  • Sleeps 2

View all photos for Classic Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Classic Double Room

  • Sleeps 2

View all photos for Deluxe Spiral Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Spiral Room

  • Sleeps 2

View all photos for Executive Family Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Family Room

  • Sleeps 2

View all photos for Executive Double Plus Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Plus Room

  • Sleeps 2

View all photos for Deluxe Family Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Family Room

  • Sleeps 2

View all photos for Family Deluxe Plus

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Family Deluxe Plus

  • Sleeps 2

View all photos for Four Poster Superior King Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Four Poster Superior King Room

  • Sleeps 2

View all photos for Executive Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Room

  • Sleeps 2

View all photos for Executive Double Or Twin Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Executive Double Or Twin Room

  • Sleeps 2

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Deluxe Double Room

  • Sleeps 2

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About this property

Grosvenor Pulford Hotel & Spa

Hotel in Chester with 2 restaurants and full-service spa
2 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Grosvenor Pulford Hotel & Spa offers 73 accommodations with coffee/tea makers and complimentary slippers. LCD televisions come with digital channels.

Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. This Chester hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa By Kasia has 6 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Grosvenor Pulford Hotel & Spa. During your stay, you'll be close to Chester Racecourse. Features include free WiFi in public areas and free self-parking, plus 2 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy British cuisine while dining at Palm Court Restaurant
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with body treatments, aromatherapy or massages at Spa By Kasia
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 8 minutes by car from Chester Racecourse and 9 minutes from Chester City Walls
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Grosvenor Pulford Hotel & Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A fitness centre, a sauna, and spa services are also featured at the business-friendly Grosvenor Pulford Hotel & Spa. Free self parking is available.

This 4-star Chester hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 9:30 AM.
Palm Court Restaurant – This restaurant specialises in British cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Nelsons Bar – This restaurant specialises in British cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:30 AM to 9:30 AM for a fee: GBP 20 for adults and GBP 10 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Nelsons Bar
  • Palm Court Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cots (infant beds) are available for GBP 10.00 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 20.00 for adults and from GBP 10.00 for children
  • Pet fee: GBP 25 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 10.00 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Grosvenor Hotel Pulford
Grosvenor Pulford
Grosvenor Pulford Chester
Grosvenor Pulford Hotel
Grosvenor Pulford Hotel Chester
Hotel Grosvenor Pulford
Pulford
Pulford Grosvenor
Pulford Grosvenor Hotel
Pulford Hotel
Grosvenor Pulford Hotel And Spa
Grosvenor Pulford & Chester
Grosvenor Pulford Hotel & Spa Hotel
Grosvenor Pulford Hotel & Spa Chester
Grosvenor Pulford Hotel & Spa Hotel Chester

Grosvenor Pulford Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1003 reviews
Rating 8 - Good. 206 out of 1003 reviews
Rating 6 - Okay. 68 out of 1003 reviews
Rating 4 - Poor. 36 out of 1003 reviews
Rating 2 - Terrible. 22 out of 1003 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Clare

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous food from the large breakfast offering (there is everything you could ever want for breakfast!!!) the food in Palm Court was outstanding and the staff looked after us so well, we also loved the piano player- added something special to the evening. Clean and comfortable rooms and the swimming pool was really lovely too. Thank you, we will be back.
Stayed 2 nights in Oct 2025

10/10 Excellent

Debbie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, the restaurant and bar areas are fabulous. The room was to a high standard, clean and cosy. The hotel interior is to a very high standard and decorated beautifully. The staff are friendly and accommodating. The spa is beautiful and the treatments excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, restaurant and meal was absolutely lovely, and the live music was great. Would definitely stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Miss

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel. Will stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really lovely friendly hotel,with good Facilities,eg pool and spa,would defiantly come again to stay.
Stayed 1 night in Oct 2025

6/10 Okay

Neil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Read the small print with this hotel. When they say they can't guarantee a quiet night, they should have said "We guarantee you won't get a quiet night." Our first time away from the kids in many years, and we paid a lot for a nice time. The hotel should have warned us we would have two loud weddings (Friday and Saturday) going on until late, right underneath us (plus shouting in the corridors and trolleys rattling across the floor above us) giving us the chance to go somewhere else.
Stayed 2 nights in Oct 2025

8/10 Good

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful in a busy environment - always had time to help guests - great food - smart rooms - nice restaurants - would recommend
Stayed 1 night in Oct 2025

10/10 Excellent

Yachna

Stayed 1 night in Oct 2025

10/10 Excellent

Darren

Stayed 1 night in Oct 2025

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and clean hotel that smelt amazing all the way through it! Staff was attentive and professional, spa was nice enough, bit small in my personal opinion and noisy up until late afternoon, too many people using it for the facilities provided and only 5 loungers to lie down on, evrryone was looking for loungers to sit down on and place their belongings on it, they had a dew hooks but not many. Jacuzzi was lovely as was the swimming pool (good size), sauna and sream room was amazing, the lesure facilities were a bit confusing as there was a sign to the spa but no sign to the swimming pool, it wasn't clear. I had requsted a room with a nice view for celebration night away for my partners birthday and they kindly were able to grant this, lovely view of the garden and water fountain and they left a happy birthday card and chocolates for my partner, lovely, special gesture. Room was lovely comfortable, with a tv, hair drier, kettle and complementry tea/ coffee/water etc, shower was sooo nice! Would of been nice to have a mini fridge to store a few of our cold drinks we brought though. Over all, had a lovely relaxing stay and even though there was a wedding on couldn't hear any noise going on! We would recommend this hotel if you are after a relaxing, special stay away or wanting to use the lesure facilities even tho it was a little small then what we have experianced in the past we would still stay here again despite the 7.5% tip added to oir meal automatically that we
Stayed 1 night in Oct 2025

8/10 Good

Yamila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason a 4 was given is due to mattress and pillows, there were not of good quality. Very soft and uncomfortable for our preference, apart from that the hotel was beautiful and great restaurant. Staff amazing!
Stayed 1 night in Oct 2025

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fabulous
Stayed 1 night in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and staff

We stayed with our dog - very late arrival and paid for late check out. It was nicer than we expected and the staff and services were all great. Very comfy bed. We had lunch the next day and the food (Chicken Caesar Salad especially!) was all lovely and the staff exceptional. Nice gardens. Loads of parking. I’d been worried it wasn’t going to be as nice as the photos since their own website doesn’t work on Apple products, it seemed strange! We were let down a little by the failure of the electric charger. We’d not been certain we’d get to charge there but when we found it available on arrival we were so pleased. We wasted 30min trying to get it working but finally gave up. The staff weren’t particularly interested, stating ‘it isn’t theirs’ but since they allow “EV Project” to be on their site I think they should take some responsibility or at least log/report issues. (Currently trying to get my ‘mandatory £30 deposit from that company.) So I’d recommend others not waste time trying to charge and do that elsewhere. (Billy Jeans if you’re heading into North Wales is a good option).
Stayed 1 night in Sep 2025

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Neil hesketh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fab good food clean little bit of relaxation nice staff hope to return in near future
Stayed 1 night in Sep 2025

8/10 Good

Kevin

Stayed 1 night in Sep 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful stay at Grosvenor Pulford

Hotel is beautiful and the superior room was stunning, the decor, the bathroom is luxurious and the hotel made us a little Congratulations chocolate platter and card for our recent wedding which was a lovely touch. There was only one problem which was the heated towel rail in bathroom was so hot I burnt my arm, I did inform reception as needs to be attended. The spa is so lovely too, I had an Indian head massage which was very relaxing. All staff were lovely although I would say I would choose the Palm restaurant next time as Nelson’s was not as friendly and waited long time for food. Breakfast in the Palm was lovely.
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Alison

Stayed 1 night in Jul 2025

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, except I couldn’t open a window, and it was overlooking the restaurant, which is fully enclosed, just felt claustrophobic
Stayed 1 night in Sep 2025

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely decor and grounds
Stayed 1 night in Sep 2025

6/10 Okay

Dan

Liked: Cleanliness, property conditions & facilities
Clean room,
Stayed 1 night in Sep 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities
Lovely stay great hotel
Stayed 2 nights in Sep 2025