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City Express by Marriott Chetumal

3.0 star property

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Photo gallery for City Express by Marriott Chetumal

Lobby lounge
Exterior
Lobby lounge
Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Payo Obispo Zoo
    ‪4 min drive‬
  • Place, Santuario del Manati
    ‪4 min drive‬
  • Place, Dr. Alfredo Barrera Marin Botanical Garden
    ‪4 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪19 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds

9.2 out of 10
Wonderful
(13 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed

8.0 out of 10
Very good
(12 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

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includes taxes & fees
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About this property

City Express by Marriott Chetumal

Hotel connected to a shopping centre in Chetumal with free breakfast
Along with an outdoor pool, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, a meeting room and dry cleaning are on-site.
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Children aged under 12 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the shopping around City Express by Marriott Chetumal. During your stay, you'll be connected to a shopping centre and within walking distance of Payo Obispo Zoo. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Just a 4-minute drive from Payo Obispo Zoo and a few minutes from Planetarium Yook'ol Kaab
  • Local-area shuttle service available
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6 AM to 10:30 AM and at the weekend from 7 AM to 11 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle up to 10 kilometres
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.97 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. Guests who plan to drive should contact this property in advance for more details (e.g. directions).
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

City Express by Marriott Chetumal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 405 out of 1001 reviews
Rating 8 - Good. 338 out of 1001 reviews
Rating 6 - Okay. 155 out of 1001 reviews
Rating 4 - Poor. 53 out of 1001 reviews
Rating 2 - Terrible. 50 out of 1001 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ashany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful and clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Ethlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Iocation, amenities, etc
Stayed 1 night in Aug 2025

10/10 Excellent

Ricky N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Room was great staff was great breakfast was great
Stayed 1 night in Sep 2025

8/10 Good

Nelson Jose

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It is really close to the mall besides the staff is nice and polite.
Stayed 1 night in Aug 2025

8/10 Good

Bernhard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking/ good breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Minely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean and has a very friendly staff. The pool is a bit small, but it is kept clean, and that is very good. The place is quiet and the sheets are comfortable. I like that the mall is right across.
Stayed 2 nights in Aug 2025

10/10 Excellent

Emil

Stayed 1 night in Aug 2025

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at for a mini vacation and shopping. Close to the mall which is very convenient. Beds are good. Just that queen sized beds would be better.
Stayed 1 night in Aug 2025

10/10 Excellent

Lucerito

Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Stayed 1 night in Aug 2025

8/10 Good

Oswaldo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good size double double Bedded room. Staff was great. Asked a housekeeping staff for a charger and she immediately offered it .
Stayed 1 night in Aug 2025

6/10 Okay

Arianny

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel it is actually just for a quick stop to rest if you are crossing the Mexico/belize border.
Stayed 1 night in Jul 2025

10/10 Excellent

Aaliyah, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and easy to find. I enjoyed my stay and most of all felt safe and welcomed
Stayed 1 night in Jul 2025

8/10 Good

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close shopping area
Stayed 1 night in Jul 2025

10/10 Excellent

Kelisha

Liked: Cleanliness, property conditions & facilities
The food n service, staff
Stayed 1 night in Jul 2025

10/10 Excellent

Guillermo

Stayed 3 nights in Jul 2025

10/10 Excellent

chung

Stayed 1 night in Jul 2025

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed multiples times at this hotel and have had a good experience, enjoyed the quiet very much.
Stayed 1 night in Jul 2025

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Jul 2025

8/10 Good

Cornelius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sta was good, but Front entrance door did not function, leaking air-condition at breakfast area
Stayed 1 night in Jun 2025

8/10 Good

Tanya Angela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Yvette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to Plaza Las Americas
Stayed 1 night in Jun 2025

8/10 Good

Nancy, Sterling

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the shopping mall
Stayed 1 night in May 2025

10/10 Excellent

Abdy

Liked: Cleanliness, staff & service, property conditions & facilities
The the entire staff from front desk all the way to house cleaning lady and security’s
Stayed 1 night in May 2025