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El Chital

3.0 star property

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Photo gallery for El Chital

Living area
Garden
Outdoor pool, pool umbrellas, pool loungers
Aromatherapy, hot stone massages, deep-tissue massages
Premium bedding, down duvets, pillow-top beds, bed sheets

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Km 3 Raudales, Raudales, QROO, 77943
  • Place, Manatee Sanctuary
    ‪10 min drive‬
  • Place, Oxtankah Ruins
    ‪56 min drive‬
  • Place, Santuario del Manati
    ‪60 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪66 min drive‬

Room options

View all photos for Cabin, 1 King Bed, Balcony

Premium bedding, down duvets, pillow-top beds, bed sheets

Cabin, 1 King Bed, Balcony

  • Lagoon view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Cabin, 2 Queen Beds, Lagoon View

Premium bedding, down duvets, pillow-top beds, bed sheets

Cabin, 2 Queen Beds, Lagoon View

  • Lagoon view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

El Chital

This hotel features an outdoor pool, a restaurant and a snack bar/deli. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a sauna, coffee/tea in a common area and spa services. Housekeeping is available on request.
El Chital offers 7 air-conditioned accommodations, with a ceiling fan. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool, a sauna and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
During your stay at El Chital, you'll be close to Manatee Sanctuary. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free continental breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the outdoor pool
  • Amenities include laundry facilities, a terrace and coffee/tea in a common area
  • On-site recreation includes a sauna, complimentary bicycles and rowing/canoeing
  • 17 mi (27.4 km) from Oxtankah Ruins and 19.3 mi (31.1 km) from Santuario del Manati
El Chital offers its guests an outdoor pool, a sauna, and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at El Chital. Self parking is free.

Smoking is allowed in designated areas at this 3-star Raudales hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Co´ox Ja´ana – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Co´ox Ja´ana

Things to do

  • Boat
  • Fishing
  • Free bicycle rentals
  • Kayaking
  • Outdoor pool
  • Rowing/canoeing
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Reflexology

Accessibility

  • No lift

More

  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Shower
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: 9:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: MXN 450.00

Special check-in instructions

The front desk is open daily from 8 AM - 9:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 450.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
The front desk at this property is open daily from 8 AM - 9:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.

Property is also known as

Chital Cabin
Chital Cabin Chetumal
Chital Chetumal
El Chital Cabin Raudales
El Chital Cabin
El Chital Raudales
El Chital
El Chital Hotel
El Chital Raudales
El Chital Hotel Raudales

El Chital Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 130 out of 219 reviews
Rating 8 - Good. 53 out of 219 reviews
Rating 6 - Okay. 14 out of 219 reviews
Rating 4 - Poor. 11 out of 219 reviews
Rating 2 - Terrible. 11 out of 219 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beutiful place, quiet and staff is very friendly.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Nuria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

It's an incredibly beautiful place, cozy, with excellent service (thank you especially to Mari Jose and Jhoselyn). Definitely worth the time
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, the bed was comfortable, plenty of hot water. We enjoyed kayaking in the morning. Breakfast was delicious and the service was great from the time we arrived to when we left. Definitely would revisit.
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most unique and beautiful places I have ever stayed. And the food was excellent--I just paid twice as much for a pizza in Merida that was half as good as the one I had at El Chital.
Stayed 3 nights in Dec 2023
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, low-key establishment on the edge of an undeveloped lagoon. Great birding! Very peaceful.
Stayed 2 nights in Apr 2024
Verified

10/10 Excellent

Einar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great to relax and be in touch with nature all the staff is amazing and they will definitely make your experience unique and you will feel like another member of the family, overall it’s a great place and there are so many things to do in the premises that you will hardly want to leave… if you are up for a drive and want to be in one of the nicest lagoons with not a lot of people around it’s definitely worth it… highly recommend it…
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cabin was well-equipped, even luxurious, with a great view. Esmeralda, our cook and staff person, couldn't have been more helpful and kind. The grounds are peaceful with great bird watching. We kayaked every day and did yoga on the screened in porch. I was so happy we decided to pass by here! It was restorative and relaxing, with great affordable meals. Thank you!
Stayed 3 nights in May 2024
Verified

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property owner or manager never showed up the day we arrived to check in. We were ghosted and they better not charge me for the 2 nights I booked in advance!
Stayed 2 nights in Apr 2023
Verified

2/10 Terrible

BENITO ARIAS

Disliked: Cleanliness, amenities, property conditions & facilities
No tenían mi reservación
Stayed 1 night in Feb 2026
Verified

8/10 Good

LAURA

Liked: Cleanliness, staff & service
Limpio, tranquilo, personal muy amable, te prestan bicis y kayaks.. solo debes planear tus comidas, no hay nada cerca, ni una tiendita.. sali a vomer a in lugar llamado el pez de oro y me cobraron carísimo por un plato de camarones mal hechos $300 en una palapa con muy bonota vista y nada mas... si quieres algo tranquilo rodeado de naturaleza espectacular un par de dias, ese es el lugar, si buscas lujos y gente mo es ahi.. estas aislado de todo
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

MARTHA SAMIRA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
La piscina es una tina
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sandra Cecilia Lopez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy bello y tranquilo. La mejor opción para desconectarte del estrés. Muy amable el personal. Definitivamente volveré.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar maravilloso. Recomiendo que pongan botanas y refrescos para vender
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Carlos

Liked: Cleanliness, amenities
Hubo una tormenta y se interrumpió el suministro eléctrico, la planta de emergencia tardo en operar.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

Efren

Ni sikiera me ospede estaba muy lejos de la ciudad y mi esposa tubo miedo de ir al lugar
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

MANUEL ALEJANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toda una experiencia, en un lugar muy bello
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue muy bonito ,como recomendación lleven repelente el lugar muy cómodo y tranquilo
Stayed 1 night in Jun 2024
Verified

8/10 Good

ROCIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es perfecto, si se busca tranquilidad y paz, la atención es buena, lo unico que se nos complico el transporte, esta muy lejos, es para ir y no salir del lugar.
Stayed 4 nights in May 2024
Verified

6/10 Okay

Fernando Maximiliano Gómez

Disliked: Staff & service, amenities, property conditions & facilities
Mi esposa y yo íbamos a celebrar nuestro primer aniversario de esposos. Nos fuimos decepcionados de nuestra experiencia con el Hotel el Chital. Al llegar al hotel no había señalamiento que nos indicará en donde se encontraba la recepción. Esto nos llevo a recorrer el complejo varias veces. Después de caminar varios minutos, identificamos el restaurante donde nos recibió una señora. Las instalaciones se ve que carecen de manutención, más allá de la limpieza regular. Las sabanas de la cama parecían de cartón y el aire acondicionado, el cual se veía viejo poco enfriaba la cabaña. La regadera y el baño funcionaban bien. El lugar sólo tenía dos personas como personal y que carecían de experiencia en materia de hotelería. Quien recibe también cocina porque no hay chef. Esto no se nos comentó al momento de reservar, y a pesar de eso se cobraron los platillos como un platillo de restaurante. Se solicitó un viaje en bote por la laguna que colinda con el hotel, sin embargo nunca se nos informó el costo y al final este tuvo un precio demasiado alto para lo que representaba. El penúltimo día, nuestra idea era quedarnos en el hotel, pero el servicio de energía eléctrica se fue desde las 5am y volvió hasta tarde, por lo que nos vimos forzados a salir del hotel todo el día en busca de comida, ya que no se cuenta con planta de energía o paneles solares. Mi esposa paso un muy mal rato por esta situación, pues no logró dormir bien. En general nuestra estancia fue promedio/regular
Stayed 4 nights in May 2024
Verified

10/10 Excellent

DULCE ROCIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Dueña un primor , atención , hospitalidad , todo divino
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito y las cabañas están hermosas la vista espectacular.gracias por recibirnos.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó la estadía en el lugar un lugar placentero
Stayed 4 nights in Dec 2023
Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
El lugar es magico, el contacto con la naturaleza extraordinario pero definitivamente lo mejor del lugar lo hace cada una de las personas que trabajan en El Chital, gracias por estas extraordinarias vacaciones, extrañaremos a Daniel, pero esperamos volver pronto.
Verified

10/10 Excellent

HERIBERTO PALMEROS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable, lugar para disfrutar sin el bullicio y amontonamiento de otros sitios, vale la pena