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Mayan Secret Hotel Boutique

3.5 star property

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Photo gallery for Mayan Secret Hotel Boutique

An outdoor covered patio area with tables and chairs, surrounded by lush greenery and a thatched roof.
A pool area with a thatched-roof structure, palm trees, and a white building.
A spacious kitchen with wooden cabinets and a thatched roof ceiling.
A reception area with a thatched roof, a reception desk, wall-mounted lights, and a large decorative mirror.
A room with a thatched roof, wicker furniture, and large windows offering a view of greenery.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Air-conditioning

Explore the area

View in a map
Carretera Chetumal - Bacalar Km 9.5, Chetumal, QROO, 77900
  • Place, Laguna Milagros
    ‪6 min drive‬
  • Place, Lake Bacalar
    ‪12 min drive‬
  • Place, Payo Obispo Zoo
    ‪14 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Pool View

A hotel room with a bed, a desk, a chair, a wardrobe, and a ceiling fan.

Standard Room, 1 King Bed, Pool View

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View

A hotel room with a bed, a ceiling fan, a TV, and a view of the outdoors.

Standard Room, 2 Queen Beds, Garden View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, Garden View

A bedroom with a bed, bedside table, nightstand, wall-mounted air conditioner, ceiling fan, and a hammock.

Junior Suite, Garden View

  • Garden view
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Garden View

A hotel room with two beds, each with a canopy, a bedside table with a lamp, and a small rug on the floor.

Superior Room, Garden View

  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Mayan Secret Hotel Boutique

This hotel features an outdoor pool, a 24-hour fitness centre and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, massage/treatment rooms and a business centre.
Mayan Secret Hotel Boutique offers 12 air-conditioned accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes kitchen islands. Tempur-Pedic beds feature down duvets. Accommodation at this 3.5-star hotel has kitchenettes with kitchenware and utensils and coffee/tea makers.

Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and portable fans. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include deep-tissue massages and sports massages.
During your stay at Mayan Secret Hotel Boutique, you'll be close to Laguna Milagros. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym and a sauna
  • 8 minutes by car from Laguna Milagros and 10 minutes from Palacio Municipal De Othon P. Blanco
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of Mayan Secret Hotel Boutique, you'll find an outdoor pool, a hot tub, a sauna, and a 24-hour fitness centre. WiFi is free in public spaces. There's an onsite business centre. Event space at this hotel measures 538 square feet (50 square metres) and includes conference space. Spa services, a terrace, and multilingual staff are also featured at Mayan Secret Hotel Boutique. The hotel can provide concierge services and wedding services. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Chetumal hotel.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Couples/private dining

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Sauna

Family friendly

  • In-room kitchenette
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 538 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height electrical sockets in bathroom
  • No lift

More

  • Designated smoking areas
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Kitchen island
  • Kitchenette
  • Limited room service
  • Mini-fridge
  • Oven

More

  • Air conditioning
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Portable fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 15

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
  • Maximum 3 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cots (infant beds) are available for USD 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 15 (subject to availability)
  • Crib (infant bed) fee: USD 25.0 per night
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Mayan Secret Boutique Chetumal
Mayan Secret Hotel Boutique Hotel
Mayan Secret Hotel Boutique Chetumal
Mayan Secret Hotel Boutique Hotel Chetumal
Mexico - Quintana Roo
Mayan Secret Boutique Chetumal
Mayan Secret Hotel Boutique Hotel
Mayan Secret Hotel Boutique Chetumal
Mayan Secret Hotel Boutique Hotel Chetumal

Mayan Secret Hotel Boutique Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 16 reviews
Rating 8 - Good. 4 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 2 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cozy and comfortable. The staff was very friendly and helpful. We loved the pool.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Kerri

Liked: Amenities, property conditions & facilities
Love this hotel. If you want some place peaceful and quiet and away from the hustle of the city then this place is for you. Huge beautiful property. Cozy rooms with private sitting area outside. Great staff.
Stayed 1 night in Feb 2023
Verified review

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is truly a secret gem! Gentlemen at the gate, making us feel safe yet welcome! Woman at check was super nice, I don’t speak spanish, and she took such great care of me! The property is beautiful, you can wonder around in the garden area, sit by the pool, and just relax. We will definitely be coming back for future stays!
Stayed 1 night in Apr 2025
Verified review

2/10 Terrible

luis

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Stay Away!!!

The worst hotel ever, yes it was clean and nice looking BUT, the place looked like it was just about to go out of business. They had to go buy the oj to the store they didn’t have a menu, not bar either. Not tv no wifi, it was terrible the pool area, again, it was like abandoned. Staff were useless they had no idea how to fix the tv, the had no idea what to offer for food, when we finally order some eggs and some quesadillas, the came with like 20 minutes of each other. The first one took them like 40 mints to bring. Keep in mind we were the only ones in the entire hotel. Worst experience ever. And then the mosquitos!!!! Wow never agin this place!!
Stayed 5 nights in Jul 2022
Verified review

10/10 Excellent

José Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar muy agradable y el servicio excelente. Seguramente regreso
Stayed 1 night in Apr 2025
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy desagradable lugar

La limpieza terrible
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Abelardo de jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar e instalaciónes
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

L Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hermoso , rodeado de naturaleza y calma

Un hotel hermoso con mucha tranquilidad y su naturaleza hermosa , el personal muy amables y atentos la calidez que te hacen sentir como en casa , lo recomendamos ampliamente
Stayed 3 nights in Nov 2023
Verified review

8/10 Good

Ángel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un ambiente muy tranquilo, es muy amigable con el ambiente y es un lugar excelente para poder descansar y estar tranquilo sin mucho ruido.
Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Veronica

Liked: Cleanliness, room comfort
Mucha confusión con la reserva, no sabían si estaba o no pagada, no la encontraban
Stayed 1 night in Dec 2022
Verified review

6/10 Okay

Jorge B.

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
.
Stayed 5 nights in Nov 2021
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vale la pena conocerlo. Falla el internet, su único defecto
Stayed 2 nights in Mar 2021
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Coordinar mejor su información

Todo estuvo increíble salvo la coordinación entre quienes tienen convenio para la reserva, no reciben la información con la seguridad y la prontitud adecuada para no incomodar al huésped,
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Si Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Verified review

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019