Concierge services, a 24-hour front desk and tour/ticket assistance are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe.
Villa Balú offers 12 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions come with premium cable channels.
Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Villa Balú, you're just a quick walk from Zócalo. Enjoy features like free WiFi in public areas and free self-parking, plus concierge services.
Free WiFi
Free self-parking
Services include a concierge and tour or ticket assistance
7 minutes by foot from Fort of San Felipe and a 3-minute drive from Lake Bacalar
As a guest of Villa Balú, you'll find tour/ticket assistance, concierge services, and a front desk safe. Public spaces have free WiFi. Self parking is free.
This Bacalar hotel is smoke free.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Free uncovered self parking on site
Limited on-site self parking
Food and drink
Private picnics
Family friendly
Separate bedroom
Conveniences
24-hour front desk
Safe at front desk
Guest services
Concierge services
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only
Well-lit path to entrance
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with premium cable channels
Food and drink
Champagne service
Coffee/tea maker
More
Air conditioning
Ceiling fan
Iron/ironing board on request
Safe
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets and service animals are not allowed at Villa Balú
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
Pets and service animals are not allowed on site.
Property is also known as
Villa Balú Hotel Bacalar
Villa Balú Hotel
Villa Balú Bacalar
Villa Balú Hotel
Villa Balú Bacalar
Villa Balú Hotel Bacalar
Villa Balú Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nothing really to do around there. It’s very dark at nighttime
Jim
Stayed 1 night in Sep 2025
Verified
6/10 Okay
aron
8 Dec 2025
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aron
Stayed 1 night in Oct 2025
Verified
6/10 Okay
Sylvia
6 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Overall good stay!
God location, clean. Small room but well enough. The room only have wooden windows and bad lock. You could hear all guests quite well and did not feel secure with the bad locking of the windows. Breakfast included but at a restaurant at the main square. Breakfast ok but only sugary coffee included and no drinks for the children. We had to pay extra for other type of coffee and they expected tip as well for a breakfast included in the stay. The breakfast included felt a little bit as they only wanted to earn som extra on the guests.
Muy buen lugar, el servicio de limpieza y personal excelentes. Volvería a hospedarme aquí.
Me dejó mucho q desear el tour que ofrecen a la laguna, pero se que es muy aparte del hotel y que era más económico que el que ofrecen a los alrededores.
Excelente el único detalle a mejorar es que ofrecen estacionamiento gratis en la página de Expedia y al llegar es en la calle por qué no cuentan con área dentro del lugar, lo bueno que es seguro la zona
Jose luis
Stayed 4 nights in Jul 2025
Verified
4/10 Poor
Zenaida Adriana
19 Jul 2025
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Son cuartos pequeños... lenta la recepción...
Encantadoras las chicas de limpieza
Lo único bueno es el cafe de cortesía... lástima que no es todos los dias
Estuvo bien,en la primera habitación que me dieron no funcionaba el aire acondicionado, me cambiaron dos veces más de habitación, muy amables los trabajadores, la cama muy cómoda y en general agradable
El hotel está en una zona tranquila y cerca del centro. Es un lugar limpio y el personal es amable. Las camas muy cómodas. Disfruté mi estancia en este lugar. Seguro volveré. Ampliamente recomendado.
Muy buen servicio y céntrica. No tiene estacionamiento pero es una zona muy tranquila
Manuel
Stayed 1 night in Jul 2024
Verified
6/10 Okay
Esteban
10 May 2024
Liked: Staff & service
De costos muy accesibles para su variedad de habitaciones.
A unas 4 cuadras del centro de Bacalar caminando
El estacionamiento principalmente es en calles alternas
Me entregaron la habitación antes de la hora, gracias por eso pero estaba sucia, la ropa de cama tenia mocos y cabellos y hasta un mosquito muerto grande, fue un batallar para bajarle al baño todos los días y la regadera tiene una coledera muy vieja con una tapa que tiene hongos, esto se puede arreglar con $1000 pesos de inversión.
El personal fue super amable y considerado, excelente servicio de ellos.