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Hotel Riu Plaza Chicago

4.0 star property

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Photo gallery for Hotel Riu Plaza Chicago

Front of property
Creator video
Lobby
Exterior
2 bars/lounges, rooftop bar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Bar

Explore the area

View in a map
150 East Ontario Street, Chicago, IL, 60611
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Northwestern Memorial Hospital
    ‪2 min walk‬
  • Place, Chicago Riverwalk
    ‪9 min walk‬
  • Airport, Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room (Hotwire)

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room (Hotwire)

  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(194 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed (Deluxe)

Premium bedding, in-room safe, desk, blackout curtains

Family Room, 1 King Bed with Sofa bed (Deluxe)

9.6 out of 10
Exceptional
(25 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room, Multiple Beds (Deluxe)

Family Room, Multiple Beds (Deluxe) | Premium bedding, in-room safe, desk, blackout curtains

Family Room, Multiple Beds (Deluxe)

9.0 out of 10
Wonderful
(17 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

Deluxe Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Suite, 1 King Bed with Sofa bed

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 King Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Queen Beds

9.4 out of 10
Exceptional
(80 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Riu Plaza Chicago

Hotel with bars, steps from Michigan Avenue
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a 24-hour fitness centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a coffee shop/cafe and concierge services are on-site. Change of towels is available on request
Hotel Riu Plaza Chicago offers 390 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. 40-inch flat-screen televisions come with satellite channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at Hotel Riu Plaza Chicago, you're just a quick walk from Michigan Avenue. Enjoy features like free breakfast and free WiFi in public areas, plus 2 bars.
  • Free buffet breakfast served daily
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and 2 bars/lounges
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Michigan Avenue and 10 minutes on foot from Chicago Riverwalk
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A 24-hour fitness centre, multilingual staff, and concierge services are also featured at the business-friendly Hotel Riu Plaza Chicago.

This 4-star Chicago hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Skybar – On-site rooftop bar. Guests can enjoy al fresco dining (weather permitting).
Restaurante Desayuno – This restaurant only serves breakfast. Open daily.
Lobby Bar – On-site bar. Open daily.
Grap&Go – On-site restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Grap&Go
  • Lobby Bar
  • Restaurante Desayuno
  • Skybar

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in stairways (88 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (106 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (113 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 28 floors
  • Built in 2024
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 28.18 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Riu Plaza Chicago Hotel
Hotel Riu Plaza Chicago Chicago
Hotel Riu Plaza Chicago Hotel Chicago

Hotel Riu Plaza Chicago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2574 out of 3318 reviews
Rating 8 - Good. 448 out of 3318 reviews
Rating 6 - Okay. 154 out of 3318 reviews
Rating 4 - Poor. 77 out of 3318 reviews
Rating 2 - Terrible. 65 out of 3318 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Alaysia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and most part rooms are prepared great. Only suggestion would be to get Air fresheners for the room, our first room smelled moist. As if wet clothes were smothered somewhere. Maybe more toiletries in the bathroom such as cotton swabs, cotton balls.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Modern. Friendly staff. Walkable area and breakfast was awesome! Would stay here again.
Stayed 3 nights in Nov 2025

10/10 Excellent

Amnah

Stayed 3 nights in Nov 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great
Stayed 3 nights in Nov 2025

6/10 Okay

Kristina

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The breakfast was horrible. No ice and only 2 waters per room no matter how-long you stay. Very basic very disappointing experience. Staff is very kind.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities
My stay at the Hotel Riu Plaza in downtown Chicago was absolutely incredible from start to finish! The location is perfect — right in the heart of the city, close to everything, yet quiet enough for a relaxing getaway. The highlight of my stay was the breakfast buffet. It was hands down one of the best I’ve ever had at any hotel! The variety was amazing — fresh fruit, made-to-order omelets, pastries, pancakes, and plenty of healthy options too. Everything was fresh, beautifully presented, and delicious. The staff working the breakfast area were so friendly and attentive, always making sure guests had what they needed and tables were spotless. Speaking of spotless, I have to give huge credit to the cleaning staff. They kept the rooms and common areas immaculate. My room was always perfectly cleaned and restocked, and every area of the hotel — from the lobby to the elevators — was shining. You can tell they take real pride in their work. And the rooftop view — absolutely breathtaking! Whether it was morning or night, the skyline looked stunning from up there. It’s the perfect spot to relax, take photos, or just soak in the beauty of Chicago. I would 100% stay here again and highly recommend the Riu Plaza Chicago to anyone visiting the city. Fantastic service, amazing breakfast, and unbeatable views — this hotel truly exceeded all expectations!
Stayed 2 nights in Nov 2025

10/10 Excellent

DeAnna

Liked: Cleanliness, property conditions & facilities
Great service, great breakfast and a nice room
Stayed 2 nights in Nov 2025

10/10 Excellent

Joseph

Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was more spacious than most hotels. The daily breakfast that's included in the stay was amazing - it was a feast than just a breakfast. The location was excellent as well - walking distance to a variety of dining, shopping, and site seeing - like walkable to the architetual tour. The staff were super friendly and helpful! The only problem was that the water pressure of the bathroom sinks were very low, probably for water saving purposes - but water pressure could be slightly higher. The showers don't have this issue at all with nice pressure and good temperature.
Stayed 2 nights in Nov 2025

10/10 Excellent

Ryan, EDMONTON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, safe, central location. Very friendly staff. Nice big shower. Serviceable beds. Newly renovated - temperature fine. Noise is what it is its downtown Chicago but didn’t bother me much.
Stayed 4 nights in Nov 2025

10/10 Excellent

Kristine

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very attentive and friendly. The hotel breakfast was excellent and our room was spotless.
Stayed 1 night in Nov 2025

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Clean! Staff friendly and a great location.
Stayed 3 nights in Nov 2025

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, and the bed offered exceptional comfort. The hotel has a fantastic location easy to navigate and situated in a vibrant area of town. Each morning, the breakfast buffet served up delicious options that changed daily. The staff were consistently kind, accommodating, and extremely knowledgeable. A particular highlight: on the 28th floor there’s a beautiful terrace featuring cozy fires, drinks, food service, and incredible views, making it a perfect spot to relax and take in the scenery.
Stayed 2 nights in Nov 2025

6/10 Okay

KhaTera

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The lobby was beautiful and the staff was incredibly friendly and helpful. However a large shortcoming in my opinion is the lack of food and dining services available. If the bar is closed and the 2 complimentary waters are gone, there is literally nothing to drink on the premises. There is no 24/7 “grab and go” not even a vending machine. With how much money it cost to stay, customers shouldn’t have to leave for a bottle for water. Also the interior hallways of the hotel look very lifeless like an office/suite space.
Stayed 3 nights in Nov 2025

10/10 Excellent

Felton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Yes. Excellent experience.
Stayed 5 nights in Nov 2025

10/10 Excellent

Terell

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing!
Stayed 2 nights in Nov 2025

10/10 Excellent

Deepak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms and modern upkeep
Stayed 1 night in Nov 2025

8/10 Good

Pandora, Swanton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bedroom & bathroom very clean.The shower was wonderful! Lots of clean fluffy towels. Hot breakfast was good with a big choice of foods. I like the fact that staff accompanied us to the table. The rooftop bar was amazing and heated. My only thought would be, please put some tea sachets in the room... as not everyone drinks coffee. We would definitely recommend the Riu!
View from rooftop bar
Stayed 2 nights in Nov 2025

10/10 Excellent

Sanaa

Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay at the Riu Hotel in Chicago! The staff were very friendly and helpful. Tje cleanliness of the room stood out to me the most! Lastly, the breakfast buffet was great with a variety of food. I will be definitely coming back to Riu!
Stayed 1 night in Nov 2025

2/10 Terrible

David

Noise. Noise from hallways. Noise from neighbors. All night
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff!
Stayed 3 nights in Nov 2025

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and breakfast buffet delicious! I would definitely stay here again.
Stayed 1 night in Nov 2025

10/10 Excellent

Madison

Travelled with group
Liked: Cleanliness, amenities
Great staff and a very nice locating
Stayed 1 night in Oct 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
All around great service. Breakfast was the best ever. Will stay again.
Stayed 1 night in Nov 2025

8/10 Good

Barbara

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location and breakfast.
Stayed 2 nights in Nov 2025