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Holiday Inn Express & Suites Cincinnati - Mason by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Cincinnati - Mason by IHG

Exterior
Exterior
Pillow-top beds, desk, laptop workspace, blackout curtains
Coffee service
Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

View in a map
5100 Natorp Blvd, Mason, OH, 45040
  • Place, Deerfield Towne Center
    ‪11 min walk‬
  • Place, Regal Deerfield Town Center
    ‪12 min walk‬
  • Place, Arbor Square
    ‪3 min drive‬
  • Airport, Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room

10.0 out of 10
Exceptional
(3 reviews)
  • 37 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(21 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(35 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility Tub)

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility Tub)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility Tub)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible (Mobility Tub)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(12 reviews)
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express & Suites Cincinnati - Mason by IHG

Suburban hotel with free breakfast and fitness centre
This hotel features an indoor pool, a fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
Holiday Inn Express & Suites Cincinnati - Mason by IHG offers 106 accommodations with coffee/tea makers and complimentary newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Mason hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Guests aged under 19 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Cincinnati - Mason by IHG. During your stay, you'll be within walking distance of Deerfield Towne Center. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 9 minutes by car from Kings Island and 10 minutes from Kenwood Towne Centre
  • Cats and dogs welcome for a fee
Holiday Inn Express & Suites Cincinnati - Mason by IHG offers its guests an indoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. Event space at this hotel measures 786 square feet (73 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express & Suites Cincinnati - Mason by IHG. Self parking is free.

Smoking is allowed in designated areas at this Mason hotel.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 786 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests arriving after midnight should use the intercom to request assistance.

Renovations and closures

The property will be renovating from 10 September 2025 to 1 December 2025 (completion date subject to change). The following areas are affected:
  • Business centre
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Cincinnati Mason
Holiday Inn Express Hotel Mason Cincinnati
Holiday Inn Express Cincinnati Mason Hotel
Holiday Inn Express Suites Cincinnati Mason
Inn Express Cincinnati Mason
Holiday Inn Express Suites Cincinnati Mason
Holiday Inn Express Suites Cincinnati Mason by IHG
Holiday Inn Express Suites Cincinnati Mason an IHG Hotel

Holiday Inn Express & Suites Cincinnati - Mason by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1001 reviews
Rating 8 - Good. 307 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Thong, San Jose

Stayed 1 night in Aug 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2025

8/10 Good

James R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay in Mason

We were in a handicapped room even though we are not handicapped. We were told it occurred because we booked 3rd party. This created problems with the shower as water went everywhere. Hose cleaner did not understand English , but Front desk Service was quick to bring towels. Breakfast was ok and all other items were good
Stayed 3 nights in Aug 2025

8/10 Good

Tim

Liked: Staff & service
Stayed 4 nights in Aug 2025

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, room comfort

Excellent hotel

The room was very quiet and comfortable. The breakfast was good. The staff was friendly and competent. One time, though, there was no hot water in the evening for the shower. But, other than that, everything was great at this hotel.
Stayed 3 nights in Aug 2025

6/10 Okay

Tony

Disliked: Staff & service, property conditions & facilities
The rooms were outdated. Trim in bathroom was in rough shape and bath tub needed some touch up’s with caulk.
Stayed 3 nights in Aug 2025

10/10 Excellent

Katharine

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We loved having the room cleaned daily and new towels were provided. It was close to the Cincinnati Open, it is right off the highway and easy to get to. The facility is nice and close to some restaurants.
Stayed 3 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 2 nights in Aug 2025

6/10 Okay

David

Stayed 3 nights in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kelly

Liked: Property conditions & facilities
Clean, friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel. Would definitely stay at again.
Stayed 4 nights in Jul 2025

8/10 Good

Buddy

Stayed 11 nights in Jul 2025

10/10 Excellent

Jackson

Stayed 1 night in Jul 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Robin

Stayed 3 nights in Jul 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great place, clean, staff was awesome! The bed was so comfortable I didn’t want to get up, it was amazing.
Stayed 1 night in Jul 2025

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
We had a very uncomfortable smell in our bathroom! Quite strong, either cleaning solution or shower curtain?? Not sure but it was not good!
Stayed 2 nights in Jul 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kings Island trip

At checkin they couldn’t fined my paid reservation. But the manager went through the computer and finally found it. Both the manager and the front desk person were great. Then we were given a room, the room was nice and the beds were great. But when we went to leave the room. The door would not lock. I went back to the front desk and told the employee about the door. He came and checked the door and couldn’t get it to lock. We went back to the front desk, and he immediately gave us a new room. We had a few problems at first, but it wasn’t the hotel’s fault. And they were very friendly and professional. We loved the area, was very convenient. We will be back. Thanks
Stayed 1 night in Jul 2025

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a great stay.

The room was great.... the neighbors....not so much... we spent the day at Kings Island and turned in around 1030-11pm... our neighbors along with their kids came bursting into their room around 130-2am... and they acted like they were the only people in the building... HIGHLY ANNOYING. This isn't the hotels fault whatsoever, more of a societal thing... outside of that, the hotel was great.
Stayed 1 night in Jul 2025

6/10 Okay

Ulia

Travelled with family, Travelled with group
Disliked: Cleanliness
Bathroom wasn't that clean. Tub was stopped up on first stay. Didn't have enough dry & wash towels. There was a guy that was (barely) at front desk... had to wait 15 mins for him to get bk from where ever he was a few times. Also, dryer was out of order while I was there, however the lady that was front desk on the sec stay was alot better. No means to get her in any trouble, because she went out the way to dry my clothes. I did give her the $ for dryer... but, I thought that was pretty cool & nice for her to do... just wanted to recognize her for that! In general, I'm a bit disappointed in my stay... for the amount that was charged for this room, this hotel could do better. I doubt I ll stay here again, even though it was convenient to Kings Island.
Stayed 2 nights in Jul 2025

2/10 Terrible

Francine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst hotel ever been to. Disgusting dirty staff

Stayed 5 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jeff

Liked: Amenities
Room was very nice, the bed was very comfortable. The complimentary breakfast was good and provided a nice start to the day.
Stayed 2 nights in Jul 2025