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Fiesta Inn Ciudad del Carmen Puente El Zacatal

3.5 star property

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Photo gallery for Fiesta Inn Ciudad del Carmen Puente El Zacatal

2 outdoor pools, open 10:00 AM to 10:00 PM, pool loungers
Exterior
Breakfast, lunch and dinner served
Lobby
Fitness facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Av. 10 de Julio 2, Col, Puntilla, Ciudad del Carmen, CAM, 24139
  • El Zacatal Bridge
    ‪3 min walk‬
  • Our Lady of Carmen Church
    ‪2 min drive‬
  • Norte Beach
    ‪6 min drive‬
  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.)
    ‪5 min drive‬

Room options

View all photos for Loft, 1 Bedroom (King)

In-room safe, desk, laptop workspace, blackout curtains

Loft, 1 Bedroom (King)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Loft, 1 Bedroom (Double)

In-room safe, desk, laptop workspace, blackout curtains

Loft, 1 Bedroom (Double)

  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Double Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, blackout curtains

Superior Double Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(10 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View | In-room safe, desk, laptop workspace, blackout curtains

Superior Room, 1 King Bed, City View

8.0 out of 10
Very good
(12 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

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includes taxes & fees
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About this property

Fiesta Inn Ciudad del Carmen Puente El Zacatal

Eco-certified hotel with 2 outdoor pools and fitness centre
2 outdoor pools, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a rooftop terrace and a 24-hour business centre are on-site.
Fiesta Inn Ciudad del Carmen Puente El Zacatal offers 253 air-conditioned accommodations with a safe and a hairdryer. 29-inch flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Ciudad del Carmen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a fitness centre.
During your stay at Fiesta Inn Ciudad del Carmen Puente El Zacatal, you're just a quick walk from El Zacatal Bridge. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Just a 3-minute walk from El Zacatal Bridge and 4 minutes on foot from Nautical Education Center of Campeche
Fiesta Inn Ciudad del Carmen Puente El Zacatal offers its guests 2 outdoor swimming pools and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A rooftop terrace, barbecue grills, and concierge services are also featured at the eco-certified Fiesta Inn Ciudad del Carmen Puente El Zacatal. Self parking is free.

This 3.5-star Ciudad del Carmen hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
On-site venue – This restaurant serves breakfast, lunch and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 249.40 for adults and MXN 194.88 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 outdoor pools
  • Gym
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 29-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Fiesta Inn Ciudad del Carmen Puente El Zacatal

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 249.4 for adults and from MXN 194.88 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 10:00 AM to 10:00 PM
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fiesta Inn Ciudad Carmen Laguna Términos Ciudad del Carmen
Fiesta Inn Ciudad Carmen Laguna Términos
Fiesta Ciudad Carmen Laguna Términos Ciudad del Carmen
Fiesta Ciudad Carmen Laguna Términos
Fiesta Ciudad Carmen guna Tér
Fiesta & Loft Ciudad Carmen
Fiesta Inn Loft Ciudad de Carmen
Fiesta Inn & Loft Ciudad del Carmen Hotel
Fiesta Inn Ciudad del Carmen Laguna de Términos
Fiesta Inn & Loft Ciudad del Carmen Ciudad del Carmen
Fiesta Inn & Loft Ciudad del Carmen Hotel Ciudad del Carmen

Fiesta Inn Ciudad del Carmen Puente El Zacatal Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 204 out of 493 reviews
Rating 8 - Good. 128 out of 493 reviews
Rating 6 - Okay. 64 out of 493 reviews
Rating 4 - Poor. 45 out of 493 reviews
Rating 2 - Terrible. 52 out of 493 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great view of the golf of Mexico - the room was very clean and the staff friendly and helpful
Stayed 1 night in Dec 2024

10/10 Excellent

MARTHA

Liked: Cleanliness, property conditions & facilities
The view
Stayed 1 night in Nov 2024

10/10 Excellent

Patricio

Stayed 1 night in Sep 2024

4/10 Poor

Daniel

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The hotel is not very clean. The room I had smelled damp and the sheets were wet.
Stayed 1 night in Aug 2024

4/10 Poor

Shiro

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Necesita mucho mantenimiento

hotel en malas condiciones, mantenimiento pobre
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grew staff!
Stayed 1 night in Aug 2023

6/10 Okay

Jorge Carlos

Liked: Cleanliness, staff & service
The restrooms in the lobby were very dirty
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area around the hotel was a bit run down & scary to drive through at night, but the hotel itself was very clean and the check-in staff & bellman were extremely friendly & attentive. We arrived late & chose to eat at the restaurant in the hotel. There were just 2 of us & neither spoke much Spanish. We ordered a Cerveza (beer) & a rum & coke. The waitress had to send another waiter over to take our order, which was fine. He took forever to bring our drinks out. Then my boyfriend ordered a hamburger & fries & I order the ceviche. After a very long wait, they brought his meal out & said mine would be out shortly. I told him to go ahead & it his while it was hot. By the time mine came out, he was through eating, & to top it off, my ceviche tasted like they had just made it. The fish had not been properly marinated long enough & I could not eat it. Needless to say, the hotel restaurant food & service was horrible, but our room & interaction with the rest of the hotel staff was excellent!
Stayed 1 night in Mar 2023

8/10 Good

Adrian

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

2/10 Terrible

Cesar Badir Sesin

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Everything it’s completely dirty, floors, furniture, the property it’s literally falling apart, do not book this property
Stayed 1 night in Feb 2023

10/10 Excellent

Juan Carlos Salgado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little far from the malecón but it was clean and quiet.
Stayed 4 nights in Nov 2022

8/10 Good

Diana Ruby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y personal muy amable
Stayed 1 night in Jul 2022

6/10 Okay

Alberto

Disliked: Staff & service
Our key didn’t work all the time we have to call for service but the we have to wait 10min. Our room wasn’t ready on time.
Stayed 1 night in Jun 2022

2/10 Terrible

oscar a

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Nothing. Customer service was terrible.
Stayed 1 night in May 2022

2/10 Terrible

Margarita, San Rafael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool looks nothing like the picture. No hammocks. Front desk was the worst. Complained about not having towels twice. Told them the tv in one of the rooms wasn’t working twice- they didn’t try to fix it. They only cleaned one of the rooms. In one room, the sink was leaking. We told them- they didn’t try to fix it. In the other room the bathroom lights would turn off randomly. The AC only worked in one room. At check out, they didn’t even ask how was my stay. I was waiting for them to ask me so I can tell them I had a horrible experience. Never coming back to that place.
Stayed 2 nights in Apr 2022

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena opción! Limpio y tranquilo!
Stayed 1 night in Mar 2022

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service. Everything was dirty and some things did not work
Stayed 1 night in Feb 2022

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place

Great location. Lovely pool. Welcoming staff and locals
Stayed 2 nights in Jan 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Very unprofessional front desk staff
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Instalaciones

Instalaciones en buen estado
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Me entregaron una habitación sucia, con detalles de mantenimiento: hongo en plafón del baño, extractor lleno de polvo, el teléfono muy vició así como el control de televisión, no percibí protocolos de sanitización, tuve que pedir al gerente del hotel que revisara los detalles, quien se encargó de que me entregaran otra habitación, la cual era más amplia y en mejores condiciones, pero la televisión no funcionó. No se deben entregar así las habitaciones, habla de mucha falta de atención para sus clientes.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The shower valves were in bad conditions
Stayed 3 nights in Jun 2021

10/10 Excellent

Rafael

Stayed 1 night in Jun 2021

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was helpful. Hotel was clean and comfortable. Great price. Close to everything
Stayed 2 nights in May 2021