4/10 Poor
Verified traveller
20 Apr 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Rooms are not equal
The biggest issue is that they have 2 rooms that are quite different. Based on reviews we booked the one where the bed and toilet are on the same level. When people arrived a day in advance of us, they kindly offered them their choice and they chose the one we had booked. Upon our arrival, and hearing our objection to accessing the toilet via a spiral staircase, they immediately made up the sofa bed on level one. The problem with this solution was that the bed could only be accessed by one side due to a wall. This meant one would be crawling over the other for every toilet break. At our age, this is not a good solution. In fairness, when we were younger, the spiral staircase, would’ve been unique and worth a story. But now it is simply a massive inconvenience, and not at all what we booked.
The hosts were very friendly, but there was nothing they could do with what they had. In fact, it was their eagerness to please that had led to the situation and offering the first couple their choice of rooms as they seem to view the rooms as somewhat identical when they clearly were not. Amazingly, I was able to find another room at a nearby property that was available even on the night prior to a cruise. We stayed at the museum guest house, which was only steps away from the cruise port. If you were young and don’t mind a narrow spiral staircase between you and the toilet, book away. If you’re rather specific about your access, this is not the property for you.
Verified traveller
Stayed 1 night in Apr 2025
