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The Westin Cleveland Downtown

4.0 star property

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Photo gallery for The Westin Cleveland Downtown

Exterior
Cocktail bar
46-inch LCD TV with premium TV channels, TV
Junior Suite, 1 King Bed, Non Smoking, City View | 1 bedroom, down duvets, pillow-top beds, in-room safe
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet-friendly

Explore the area

Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Huntington Bank Field
    ‪8 min walk‬
  • Progressive Field
    ‪13 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, City View

1 bedroom, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • 76 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View | 1 bedroom, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 King Bed, Non Smoking, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | 1 bedroom, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(48 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(100 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Cleveland Downtown

Lakefront hotel with 24-hour fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking and a business centre. Housekeeping is available on request.
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with a safe and complimentary newspapers. Pillowtop beds feature down duvets. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Westin Cleveland Downtown's great location gets high marks from our customers. During your stay, you're just a quick walk from Rock and Roll Hall of Fame. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy Mexican cuisine while dining at Masa & Agave Cantina
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 18 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 20473 square feet (1902 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Westin Cleveland Downtown. For a fee, parking is available.

This Cleveland hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Masa & Agave Cantina – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.
Masa & Agave Lounge – On-site cocktail bar. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Masa & Agave Cantina
  • Masa & Agave Lounge

Things to do

  • 24-hour gym

Family friendly

  • Cot (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business centre

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 857 out of 1448 reviews
Rating 8 - Good. 284 out of 1448 reviews
Rating 6 - Okay. 143 out of 1448 reviews
Rating 4 - Poor. 81 out of 1448 reviews
Rating 2 - Terrible. 83 out of 1448 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gael

Stayed 2 nights in Apr 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I really love how clean the room was. And the bed was super comfortable and slept comfortably.
Stayed 1 night in Apr 2025

2/10 Terrible

Deng

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room with two queen beds for myself and my three children. However, when I arrived at the hotel, I was informed that the room I had reserved was not available. Instead, I was given a suite with one king bed and a sofa bed. This arrangement was not ideal, as there were four of us. With no other options, I ended up sleeping on the king bed, one of my children slept on the sofa bed, and the other two had to sleep on the floor. This was uncomfortable and frustrating, especially since the room with two queen beds was shown as available online when I made the reservation. I do not understand why the hotel couldn’t honor the booking I made. Additionally, the hotel did not have a parking lot, or at least one was not offered to me. I was told I could either pay $50 for valet service, locate a public parking lot, or find a place to park somewhere in Downtown. Since I was driving a rental car and didn’t want to risk parking elsewhere, I had no choice but to pay the $50 valet fee, which I found unreasonable and unfair. Breakfast for two of my children and I was $61.
Stayed 1 night in Apr 2025

10/10 Excellent

Cortney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay
Stayed 1 night in Apr 2025

8/10 Good

David

Stayed 1 night in Mar 2025

2/10 Terrible

amy

I just walked into the hotel and they don't have a room for me
Stayed 1 night in Apr 2025

2/10 Terrible

Kaylon

I made it to my hotel at 5 and the rooms wasn’t ready horrible experience waited 2 hours before I could check in
Stayed 1 night in Apr 2025

2/10 Terrible

Jennifer, DuBois

Stayed 1 night in Apr 2025

10/10 Excellent

Kevel

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

ravi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2025

10/10 Excellent

Darrick

Stayed 1 night in Apr 2025

10/10 Excellent

akil

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk parking employees told me they are not sure if my car was okay during t night in front of hotel.
Stayed 1 night in Feb 2025

8/10 Good

Shalenah

Stayed 2 nights in Apr 2025

10/10 Excellent

Henry

Great!
Stayed 1 night in Apr 2025

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff - especially enjoyed Cam's smiling face and upbeat conversation in the lobby!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the setting . Nice everything . The gym was spectacular, was well stocked with various machines and free weights. From the front desk , greeter, and nice restaurant onsite . Will definitely come again !!
Stayed 3 nights in Apr 2025

10/10 Excellent

isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely staff
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Claire

Stayed 3 nights in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great valet process or room to park vehicle to get bags out. Valet is too expensive.
Stayed 1 night in Apr 2025

6/10 Okay

Evan

Liked: Staff & service, property conditions & facilities, room comfort

Wish they had refreshed the bed linens

For the moat part fine. Your doors alam shut with a lot of force making for a loud environment, especially if there are unruly guests nearby. Makes it difficult to sleep. I also intentionally left my room open for cleaning service anticipating a linen change, unfortunately the cleaning crew came in and just made up a dirty bed without changing linens.
Stayed 2 nights in Apr 2025

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Place was clean, staff was friendly. Dining/drink options on the premises.
Stayed 2 nights in Apr 2025

8/10 Good

Najwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the view of the city and the friendly atmosphere, the suite we got was really nice. i’m from out of town, and my boyfriend is from here and he also liked how much space there was for me and him. definitely will be returning!
Stayed 1 night in Apr 2025