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The Plaza Hotel Columbus at Capital Square

4.0 star property

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Photo gallery for The Plaza Hotel Columbus at Capital Square

Breakfast, lunch, dinner served; American cuisine
Lobby lounge
Lounge
Exterior
Lobby lounge

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Gym
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
75 E State St, Columbus, OH, 43215
  • Ohio Theatre
    ‪2 min walk‬
  • Palace Theatre
    ‪5 min walk‬
  • COSI
    ‪10 min walk‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 Double Bed, Corner

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 Double Bed, Corner

8.0 out of 10
Very good
(12 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed

7.8 out of 10
Good
(28 reviews)
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds

7.6 out of 10
Good
(24 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 2 Double Beds

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout curtains

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

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About this property

The Plaza Hotel Columbus at Capital Square

Hotel with a restaurant, steps from Ohio Theatre
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour business centre, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
The Plaza Hotel Columbus at Capital Square offers 403 accommodations with iPod docking stations and a safe. Beds feature premium bedding. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

This Columbus hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at The Plaza Hotel Columbus at Capital Square, you're just a quick walk from Ohio Theatre. Free WiFi in public areas, a restaurant and a 24-hour gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy American cuisine while dining at Plaza Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Steps from Ohio Theatre and Columbus Commons
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 9 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 16686 square feet (1550 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Plaza Hotel Columbus at Capital Square.

This Columbus hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily.
Plaza Restaurant – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Starbucks – This coffee shop specialises in American cuisine and only serves light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 17 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Plaza Restaurant
  • Starbucks

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Computer station
  • Conference centre (16,686 square foot of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPod dock
  • LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 50 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Nearby parking fee: USD 17 per day (1001 ft away)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Capitol
Sheraton Columbus Capitol Square
Sheraton Columbus Hotel Capitol Square
Sheraton Columbus Square
Sheraton Hotel Capitol
Sheraton Hotel Capitol Square
Sheraton Capitol Square
Sheraton Columbus Hotel at Capitol Square
The Plaza Hotel Columbus at Capital Square Hotel
The Plaza Hotel Columbus at Capital Square Columbus
The Plaza Hotel Columbus at Capital Square Hotel Columbus

The Plaza Hotel Columbus at Capital Square Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 383 out of 1002 reviews
Rating 8 - Good. 238 out of 1002 reviews
Rating 6 - Okay. 145 out of 1002 reviews
Rating 4 - Poor. 110 out of 1002 reviews
Rating 2 - Terrible. 126 out of 1002 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating for last minute newly booked night. 5/5
Stayed 3 nights in May 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 3 nights in May 2025

10/10 Excellent

Patricia M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

2/10 Terrible

Adreen, Mount Vernon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given keys to an already occupied room at 1am, they wouldnt honor the price we were quoted on Expedia. No one sat us for breakfast for over 20 minutes so we left to get our car and was given keys to someone else's car!!!!! Please remove from Expedia!!!
Stayed 5 nights in May 2025

4/10 Poor

Connor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we were given was a significant downgrade from the room we booked. We booked a single king bed room and were told our room had already been given away to someone else and they had no other rooms available other than two full bed rooms. On top of the downgrade: the room was not cleaned to standards before our arrival (the beds were not made, the air vents were dirty, the bathtub was also dirty), the large full body mirror on the wall was falling off of the wall and was a hazard, the small makeup mirror in the bathroom was also falling apart and coming off of the wall, and the refrigerator that was supposed to be in the room was not present. All of this and the manager was extremely dismissive with me, kept randomly stopping our conversation to talk to the valet guys, and then only gave us the option of rewards points towards another stay with them if I had a Bonvoy account. Safe to say, we will never be staying with them again.
Stayed 4 nights in May 2025

4/10 Poor

Abigail

Stayed 5 nights in May 2025

6/10 Okay

Zachary

Disliked: Room comfort
Just like every other hotel. Thought the plaza would be more comfortable.
Stayed 4 nights in May 2025

10/10 Excellent

Chris

Stayed 1 night in May 2025

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was so nice!!
Stayed 4 nights in May 2025

6/10 Okay

Chris Davis

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Critical staff shortage meant no breakfast was available. Front desk was under-informed about the "extras" in my reservation. The room was clean and comfortable. Valet parking a breeze if lacking sufficient signage. At this rate, staff should be better trained and supervised, and the overall experience should be better.
Stayed 1 night in May 2025

6/10 Okay

Kelly

Disliked: Property conditions & facilities

Basic place

It’s was just okay, for the price you pay you would think the room would have a fridge and microwave but it doesn’t. The rooms are pretty dated could use some updates. Bed was comfy. Window was dirty. The restaurant was boring. The front desk made me show proof of my breakfast add on which was a little inconvenient I would think that would be on file. I suppose I paid for the convenience of being close to the theatre to stay here. Also the air conditioning barely works. Room was not very comfortable.
Stayed 1 night in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was definitely a great experience!! The staff was friendly and welcoming!! We will definitely be back again!!
Stayed 1 night in May 2025

10/10 Excellent

Isabelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience!

We came to Columbus for a concert and this was so conveniently located, the room was comfortable and clean! Overall, a great experience! Would stay there again!
Stayed 1 night in May 2025

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness
The place is really nice. Altho. I really hate offsite parking. I wish i would have known in advance.
Stayed 1 night in Apr 2025

2/10 Terrible

Diane

Stayed 1 night in Apr 2025

8/10 Good

Leti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a Cap City participant, I requested a view of the backyard Venue. We were given the opposite side. Convenient location gives 4 stars. The desk clerk was very polite
Stayed 1 night in Apr 2025

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So good, so good, so good.

This stay was a surprise for my husband when i bought tickets to the Neil Diamond musical 'A Beautiful Noise'. The check in was uneventful and smooth. It took a little longer than it probably should only because the only front desk associate, Tabitha, was handling a line of people by herself. But she rocked it out like it was nothing! The hotel was very clean. We booked a corner room with a city view. The room was very clean and comfortable. The view from the room was very pretty, especially at night. No refrigerator, microwave, or iron. I forgot my hair dryer and tried to use the one in the room but it didn't work. We tried to have dinner at the restaurant but didn't stay. We were seated by a lady that seemed to be cleaning a part of the dining area. She also brought us menus and water. We eventually left and went to a different restaurant after waiting 10 minutes for a server. Overall, we would stay here again just based on the proximity to the Ohio Theater and the service outside of the resaurant.
Stayed 1 night in Apr 2025

6/10 Okay

Choya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
close to event we were attending
Stayed 1 night in Apr 2025

10/10 Excellent

VICTOR, Stow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our Theater. But had to park off site
Stayed 1 night in Apr 2025

6/10 Okay

Gareth

Travelled with partner
Liked: Cleanliness
Loved it's proximity to the capitol, parks, theater, and dining. Loved our view from the 17th floor. I like that breakfast went until 11 and checkout was 12. Did not like the air conditioning not working and it being 83° in the room. That combined with the extremely rough bedding made sleeping miserable. The toilet paper might as well have been sand paper, and there was no lotion provided which was unusual for a hotel. Parking was expensive. Service was rude when we requested extra pillows, arguing we were calling from a different room. I had to wait outside our room until I saw the person trying the one they claimed we were in so I could go get the pillows.
Stayed 1 night in Apr 2025

10/10 Excellent

Feng

Stayed 3 nights in Mar 2025

10/10 Excellent

Jeff

Liked: Cleanliness
Stayed 3 nights in Feb 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Sheri, Evansville

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and rooms were perfectly clean.
Stayed 5 nights in Mar 2025

10/10 Excellent

Linda

Stayed 1 night in Mar 2025