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Cozumel Hotel & Resort - All Inclusive

3.5 star property

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
Deep-tissue massages, massages on the beach
Exterior
On the beach, sun-loungers, beach umbrellas, beach towels
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Stingray Beach
    ‪11 min walk‬
  • Place, Cozumel Maritime Terminal
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 2 Double Beds

7.8 out of 10
Good
(239 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi) | In-room safe, desk, iron/ironing board, bed sheets

Superior Room (With Jacuzzi)

8.4 out of 10
Very good
(8 reviews)
  • Garden view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 1 King Bed

8.0 out of 10
Very good
(13 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, bed sheets

Superior Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Allegro Cozumel All Inclusive
Cozumel
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 1,105 reviews
The price is €181
includes taxes & fees
7 May - 8 May
Allegro Cozumel All Inclusive

About this property

Cozumel Hotel & Resort - All Inclusive

At Cozumel Hotel & Resort - All Inclusive, spend the day on the beach where you can enjoy scuba diving. Then return for a meal at one of the hotel's 2 restaurants.
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.
Our customers tell us that they can't get enough of the helpful staff at Cozumel Hotel & Resort - All Inclusive. During your stay, you're just a quick walk from Palacio Municipal. Features include free WiFi in public areas, free self-parking and a free manager's reception. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Cozumel Hotel & Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort - All Inclusive such as an outdoor pool, a children's pool and a fitness centre.

A free manager's reception is offered daily. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

This 3.5-star Cozumel hotel is smoke free.

The hotel hosts a free manager's reception daily.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus a one-off MXN100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 585 out of 1364 reviews
Rating 8 - Good. 392 out of 1364 reviews
Rating 6 - Okay. 213 out of 1364 reviews
Rating 4 - Poor. 96 out of 1364 reviews
Rating 2 - Terrible. 78 out of 1364 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Krassimira Gueorguieva

Travelled with family
Liked: Cleanliness
Everything needs improvement
Stayed 7 nights in Dec 2025

10/10 Excellent

Matthew, Coeur d Alene

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really a good spot near the main area Centro. Close to cruise ports and ferry ports. Pool was great. Beach was very good. Dock for dive boats and boat tours. Hammock in our room was really cool. Food was good and plenty of food. Entertainment was also fun and Magic show was very good. Much more than expected. Nice stay, no concerns ...
Hotel Frontage
Beach Bar
Stayed 7 nights in Jan 2026

8/10 Good

James

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless but unfortunately very musty smelling. All staff were beyond courteous, friendly and helpful. Buffet was very good but more change in selection each day would be welcomed. Snorkeling and diving was excellent. Pool area great. Overall we would return
Stayed 10 nights in Jan 2026

10/10 Excellent

Sabrina Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing! The resort was so clean, the rooms had shutters on them ( if you were on pool side) to block out sun and noise. The pool is very nice as people say. The food was never lack of options - the made to eh meat and omelettes deserve hands up! Drinks always flowing and not watered down. Close enough for a half an hour walk to the city center or the main pier. Cozumel itself is very quiet, I am a go go person and haven’t been on a really in over ten years. So be prepared to relax fully. If you get to go on the snorkel trip to the reef, starfish bay and stingray bay do it!!! You get ceviche and beer while you wade in the ocean with stingrays honestly it was up there with my camel trek in the grand Sahara at sunset. The new years party( which is why I went because new years is my favorite day) was absolutely fantastic and would go back for that.
Stayed 7 nights in Dec 2025

10/10 Excellent

Delanie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and clean. We enjoyed our stay!
Stayed 7 nights in Jan 2026

8/10 Good

Laura, Indianapolis

Liked: Cleanliness
The resort needs a few refreshers – rooms and amenities. Breakfast were fine. Dinners left a lot to be desired. The pool area and the beach area were great! Still a great value for the money. We are likely to return..
The beach area is very nice – space for snorkeling, nice bar, and plenty of room to relax .
Beautiful pool area with lots of activities.
Stayed 7 nights in Jan 2026

8/10 Good

Jillian

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was very helpful and room was well air conditioned. Drinks and bartenders were great. Only thing I would say is the food was mediocre. Some days were a hit and some were a miss. I am vegetarian an if I asked for a cheese quesadilla there would make it for me so that was great. I appreciated all the staff. Overall great especially and smirking near the beach club is lovely. Thank you to everyone, especially the cooks!
Stayed 6 nights in Jan 2026

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved this resort. The staff were so friendly and remembered our names. The games by the pool and nightly entertainment were a hit with the family. The breakfast and lunch buffets were pretty tasty and had a good variety of foods and pastries for everyone!
Stayed 6 nights in Jan 2026

6/10 Okay

Ravy

Stayed 3 nights in Dec 2025

10/10 Excellent

SHAKERA TAKISHA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, friendly and courteous.
Stayed 3 nights in Jan 2026

6/10 Okay

Rosemarie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our third stay at the Cozumel Hotel& Resort (2023, 2025 & 26). There is a lot we like about the property which is why we keep coming back. The location to downtown, the lovely pool and the beach access to excellent snorkeling and the affordability are the highlights for us. The resort is always clean and the staff are typically friendly and helpful. This trip got off to a bumpy start. We arrived on New Years Day and were told that the pool side room we reserved was not available. They wanted to put us in a Garden side room facing the street. When we pushed back insisting that we reserved this room back in August they said that availability is not guaranteed and that it was first come first serve. I said, "that is not what having a reservation means!" We reserved and purchased a pool side room. After this uncomfortable exchange all they could do is make us stay in the garden view room for the first night and then we can see the next day if they had a poolside room available. They did have one so we moved to the poolside room. There was no talk of compensating us for their error or making it up to us in any way. They just acted like they didn't care and that is the way it is. It was a very unwelcoming way to welcome back a repeat customer who has also referred other people to them. The second issue is my partner and I got food poisoning from the pork dish they served at the buffet. We reported it as soon as we could. We both got really sick. Cost us 2 days to recover.
Stayed 9 nights in Jan 2026

10/10 Excellent

Elizabeth

Stayed 6 nights in Jan 2026

8/10 Good

Amber Jade

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort and location. Staff was amazing, shows were fun. Only issue is we were unable to get reserved dinners and it did get more crowded towards the end of the week - which was expected. I felt very safe and taxis were nearby at all times. Definitely recommend snorkeling right near the resort where there was a lot of marine life.
Stayed 6 nights in Jan 2026

6/10 Okay

Joseph

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Grounds and building need major update . Place was clean ,but not enough staff and only 2 restaurants , one open for breakfast , lunch and dinner other only open 3 days a week by reservation. Looks like they are trying to save money even that the place seamed full.
Stayed 7 nights in Jan 2026

10/10 Excellent

Jayne Marie

Stayed 6 nights in Jan 2026

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is amazing overall. The views, the ocean, the drinks and room were all great. We rented a car for the week and always had room for parking. The buffet and Los Arcos were also good. The food service by the pool was only OK, very slow and food was bland. Overall we had a fantastic time and would return.
Stayed 6 nights in Jan 2026

10/10 Excellent

Sherriel

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, excellent food and drinks, beautiful sunset location. No actual beach front to walk to water. They do have seating area on sand to look at water right at dock. Would stay again!
Stayed 5 nights in Dec 2025

10/10 Excellent

Gilbert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gilbert and Lily we enjoyed the best of Cozumel offers we may come back again soon
Stayed 6 nights in Jan 2026

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place is older but nice.
Stayed 5 nights in Jan 2026

10/10 Excellent

Judith, Fredericksburg

Stayed 6 nights in Dec 2025

6/10 Okay

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Food was cold at best Luke warm.
Stayed 4 nights in Jan 2026

8/10 Good

Dawn Kirsten

Liked: Cleanliness, amenities, property conditions & facilities
Yes staff was very accomodating. rooms needs a thorough cleaning.
Stayed 7 nights in Dec 2025

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean. Lots of humidity. The staff were Very helpful. Not too happy with the menu at the only a La cart restaurant. Daniel the bartender beside the restaurant was impeccable with service, and friendliness. He welcomed us from the beginning to end of our trip. The location was very good. The buffet was 5 out of 10. Good bang for your buck. Not a high end resort but we were happy with it.
Stayed 5 nights in Jan 2026

8/10 Good

Lisa Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome! Location was perfect! Snorkeling was so easy right from the beach! The only downside was the lack of dining options. Only the buffet was open to us for 10 days. The a la carte dining room was only open one day, but we were never told to make reservations and so didn't even get to experience it on the 1 day.
Stayed 9 nights in Dec 2025

8/10 Good

Sandy, Chicago

Stayed 4 nights in Dec 2025