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Cozumel Hotel & Resort - All Inclusive

3.5 star property

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Photo gallery for Cozumel Hotel & Resort - All Inclusive

On the beach, sun-loungers, beach umbrellas, beach towels
Lobby
Food and drink
Outdoor dining
Deep-tissue massages, massages on the beach

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service

Explore the area

View in a map
Carretera Costera Sur Km 1.7, Cozumel, QROO, 77600
  • Place, Dolphinaris
    ‪5 min walk‬
  • Place, Punta Langosta Pier
    ‪16 min walk‬
  • Place, Cozumel Museum
    ‪10 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, Pool View

Standard Room, Pool View | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, Pool View

7.8 out of 10
Good
(213 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room (With Jacuzzi)

Superior Room (With Jacuzzi) | In-room safe, desk, iron/ironing board, bed sheets

Superior Room (With Jacuzzi)

7.8 out of 10
Good
(6 reviews)
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, iron/ironing board, bed sheets

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Superior Room | In-room safe, desk, iron/ironing board, bed sheets

Superior Room

  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

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  • Pool
  • Breakfast included
  • All-inclusive
3.8 out of 5, Good, 1,001 reviews
The price is €263
includes taxes & fees
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About this property

Cozumel Hotel & Resort - All Inclusive

Beachfront hotel with 2 restaurants and fitness centre
At Cozumel Hotel & Resort - All Inclusive, spend the day on the beach where you can enjoy scuba diving. Then return for a meal at one of the hotel's 2 restaurants.
Cozumel Hotel & Resort - All Inclusive offers 179 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. 40-inch LED televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.
Our customers tell us that they can't get enough of the helpful staff at Cozumel Hotel & Resort - All Inclusive. During your stay, you're just a quick walk from Palacio Municipal. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Cozumel Museum and 8 minutes from Chankanaab National Park
  • Cats and dogs welcome for a fee
Cozumel Hotel & Resort - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at Cozumel Hotel & Resort - All Inclusive such as an outdoor pool, a children's pool and a fitness centre.

A free manager's reception is offered. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

This 3.5-star Cozumel hotel is smoke free.

The hotel hosts a free manager's reception on selected days.
Cozumel Hotel & Resort - All Inclusive has 2 restaurants on site.
Room service is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Free manager's reception
  • Snack bar/deli

Things to do

  • Books
  • Children's pool
  • Evening entertainment
  • Games
  • Gym
  • Outdoor pool
  • Scuba diving

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 1600 per accommodation (varies based on length of stay), plus a one-time cleaning fee of MXN 100
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1600 per accommodation (varies based on length of stay) plus a one-off MXN100 cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Cozumel All Inclusive
Hotel Cozumel Resort All Inclusive
Hotel Cozumel Resort All Inclusive

Cozumel Hotel & Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 482 out of 1089 reviews
Rating 8 - Good. 313 out of 1089 reviews
Rating 6 - Okay. 151 out of 1089 reviews
Rating 4 - Poor. 84 out of 1089 reviews
Rating 2 - Terrible. 59 out of 1089 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay here! The food was, without a doubt, one of our fave parts, always fresh, flavorful, and delicious at every meal. The staff was friendly and welcoming, and the rooms were spotless every single day. The snorkeling area was phenomenal and perfect for traveling with kids. A special thank you to Emir, the lifeguard, who was so kind and knowledgeable, making us feel safe and cared for. This place truly exceeded our expectations, and we can’t wait to go back!
Stayed 4 nights in Jul 2025

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service
This property is a bit older but is close to town and with on site dive shop so very convenient. No real options for meals but the do change it up and provide daily activities and night entertainment although not real big like over on the mainland. We felt very safe and found this a nice affordable option. We would consider staying here again. The coffee shop/store on site was great, Anna who ran the store was so welcoming and made amazing espresso and smoothies.
Stayed 6 nights in Aug 2025

6/10 Okay

Michelle

Liked: Staff & service
Stayed 5 nights in Aug 2025

8/10 Good

Eliza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great week with our family. What really made it special were the people who worked there…they really care. From great activities, great drinks, and good food. We can’t wait to come back!
Stayed 5 nights in Aug 2025

10/10 Excellent

Yaritza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. The hotel staff in general was so helpful. We feel like home.
Stayed 5 nights in Jul 2025

6/10 Okay

Casey Elizabeth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I didnt like cold showers or my husband and i being given a room with two double beds
Stayed 7 nights in Jul 2025

8/10 Good

Claudie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Très bon resort 3 étoiles et demi! La nourriture est bonne, le personnel très gentil. Le resort est pas récent mais c'est très propre. C'est un bel endroit pour le snorkling car la plage est inexistante. La baie naturelle ou l'on peut se baigner est assez creuse, je ne recommanderais pas avec de jeunes enfants. Bon à savoir : tous les repas sont pris à l'extérieur donc ca peut devenir très chaud. Le Wi-Fi est limité. Il y a peu d'animation le soir. C'est à environ 20 minutes de marche du centre de Cozumel, agréable le soir.

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best budget friendly resort on the island!
Beach access thru the tunnel. Which also connects the main hotel to one of 2 restaurants.
Beautiful view of the huge pool
Aztec show at the outdoor theater. The resort offers some sort of entertainment daily. The magic show was great
Make sure to book any excursions thru the reps in the lobby. They really do have the best deals and if not they will match any deal you find. Very convenient. The dolphin discovery was a blast and my family loved it
Stayed 7 nights in Jul 2025

2/10 Terrible

April

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The buffet was repeated, and not good. Rooms need updated. Customer service was attentive but still not concise.
Stayed 4 nights in Jul 2025

2/10 Terrible

Kelli

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a great experience at all.
Stayed 3 nights in Jul 2025

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Within walking distance and someone always willing to help answer questions for first time visitors. Buffet was decent most nights always a variety of food.
Stayed 9 nights in Jul 2025

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2025

8/10 Good

MAURO A, BLUE BELL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is nicely placed close to a good snorkel/diving spot. In fact most of the patrons appear to be divers. Most of the employees were very friendly. The food is not excellent but is decent considering the price for the resort. I did dislike the apartment on the first floor, assigned to me, it was in the back of the building and trapped a lot of humidity that stick to my clothes and it was unwealthy. I had to complain with the front desk and insist in order to change to another apartment of the same type. After the change I was happy!
Stayed 7 nights in Jul 2025

8/10 Good

John

Liked: Cleanliness, staff & service
Pleasant service, great for divers!
Stayed 4 nights in Jul 2025

10/10 Excellent

Azahea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with onsite actuvites. Great food
Stayed 4 nights in Jul 2025

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location is great. Great location for diving and snorkeling. The food and accommodations were below average. If you want a less expensive option for diving, I would consider staying here. If you are looking for a really nice all inclusive resort I would look elsewhere.
Stayed 3 nights in Jul 2025

8/10 Good

Caroline Kanyiva, Fremont

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Prepare for your stay with ample bug spray and sunscreen, as sunburn & sand fleas/mosquitoes can be an issue. You'll spot iguanas and coatis on the property (harmless). Rooms are dated but adequate & feature hammocks for relaxation. Housekeeping is effective, though some sheets may show stains. The TV offers some English channels, including kids' programming & you'll find plenty of charging plugs under the night table. AC & lights function well. The pool/hot tub area lacks shade, so consider the palapa for cover. Charging stations are available at both the pool & beach. Cabanas can be rented for $15. Remember to keep track of your towel cards, as they are important. The all-inclusive plan includes alcohol, with sodas limited to Coke, Diet Coke, and Sprite. Water dispensers are plentiful. Food options are limited but edible. Breakfast at the beach club (you go through a tunnel to get to the beach) offers fruits, cereals, yogurt, pastries, omelets and more. Lunch options at Arcos or the pool snack bar are limited to buffett and a la carte. Dinner does not require reservations and features a range of cuisines, including Mexican and Italian. Don’t forget to ask for ice cream. The entertainment staff—David, Edgar, Ernesto, Juanita, Ferdinand, Yessie, and Suny—provide activities like water sports, trivia, crafts, and karaoke. Special thanks to Suny for her excellent work in the kids' club. Edgar, you rock! Internet in the rooms is bad but the lobby & the beach are reliable.
Stayed 14 nights in Jun 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have enjoyed all 3 stays here this year and plan to come back in Sept. Highly recommend. Nothing fancy but clean, great staff and very good location.
Stayed 8 nights in Jul 2025

6/10 Okay

Ethan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is worn out. The towels were disgusting and had stains on them. The sheets were disgusting and covered and stains. Just the whole property from start to finish, looks like it hit his prime about 30 years ago. None of the water sports equipment that they pictured and show online do they actually have at the facility. We were very, very disappointed to spend our short excursion here. If we had known they didn’t have things like jet skis and scooters, like they had in their pictures, we never would have come here. Overall it’s two star hotel in Mexico with two star food and a 4 star spot to beach dive.
Stayed 1 night in Jul 2025

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Matthew, Belhaven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I took a week long holiday. The staff was amazing. Very friendly and always eager to help. The food was great. We loved the different international themed dinners every night. Everyday there were fun activities and my wife loved the water aerobics. It was also so convenient to have dive boats pick us up at the property on the dock. We plan to make this an annual trip.
Stayed 7 nights in Jun 2025

10/10 Excellent

JAZMINE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in went great! We arrived earlier than expected and our room wasn’t ready, but they gave us access to all amenities while we waited. We truly appreciated it! Once we got to our room, we were pleased to see the hammock next to the balcony! What a great way to relax in the room and get a break from the heat. The pool area was big and staff was great! We specifically chose this hotel because of the great reviews around snorkeling. They weren’t kidding! We walked to the snorkel area with the rental equipment and had an amazing time snorkeling in the Caribbean sea. This was my favorite thing! Will definitely be back!
View from balcony
Beach access
Hotel Grounds
Snorkel area
Stayed 1 night in Jul 2025

8/10 Good

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at the resort was amazing! The food is not great… you do get tired of eating the same things daily. Their options are not great. The entertainment can use work as well… but the hotel is very clean and the staff is incredible.
Stayed 6 nights in Jun 2025

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Great dive shop located on the property.
Stayed 4 nights in Jul 2025

10/10 Excellent

david

Stayed 3 nights in Jul 2025