The unit itself was acceptable. However, the lack of a working HVAC system, and the complete lack of response from Raul when contacted was unacceptable.The unit would not cool down, and I messaged Raul, to which he never responded. To make the temperature in the unit bearable for sleeping, I opened the windows, and the screen in the kitchen/living room area had a large tear in one location and a hole in another location. Because of this, it was necessary to put toilet paper in the screen to keep the insects out.Sadly, my unit was not the only unit with this issue. When I went out for dinner, ALL of the units on the second floor had their windows open to let cooler air in.Given that I paid almost 200 for a one-night stay and have a heat-sensitive health condition, I would have greatly appreciated notification from the property owner that the HVAC cooling system was not functioning, or, at an absolute minimum, a response to my message.Although the unit was spacious and had a full kitchen, given the HVAC issues and the complete lack of professionalism by the staff, I will not stay here again, and I strongly advise others to ensure everything is in working order before doing so.