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Hotel Villa Pralaya

2.5 star property

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Exterior
Deluxe Quadruple Room | Desk, blackout curtains, free WiFi
Lake
Deluxe Double Room | Desk, blackout curtains, free WiFi
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View in a map
5 Motolinía Centro, Jiutepec, MOR, 62550
  • Place, Balneario La Cascada
    ‪17 min drive‬
  • Place, AVERANDA
    ‪19 min drive‬
  • Place, Galerias Cuernavaca Mall
    ‪20 min drive‬

Room options

View all photos for Room

Desk, blackout curtains, free WiFi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

Desk, blackout curtains, free WiFi

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, blackout curtains, free WiFi

Deluxe Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Quadruple Room

Desk, blackout curtains, free WiFi

Deluxe Quadruple Room

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About this property

Hotel Villa Pralaya

Along with an outdoor pool, this hotel has a restaurant and a coffee shop/cafe. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Other amenities include a children's pool, concierge services and laundry facilities.
Hotel Villa Pralaya offers 10 air-conditioned accommodations with free toiletries and blackout curtains. This Jiutepec hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.
An outdoor pool and a children's pool are on site.
During your stay at Hotel Villa Pralaya, you'll be close to Papalote Museo del Niño. Free WiFi in public areas, free self-parking and a free manager's reception are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served weekends for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 7 minutes by car from Papalote Museo del Niño and 8 minutes from El Tepozteco National Park
Hotel Villa Pralaya offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. A free manager's reception is offered daily. Public spaces have free WiFi.

Hotel Villa Pralaya also features tour/ticket assistance, a garden, and a picnic area. Self parking is free.

Smoking is allowed in designated areas at this Jiutepec hotel.

The hotel hosts a free manager's reception daily.
Pralaya Café – On-site family restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 9:00 AM to 1:00 PM for a fee: MXN 250 for adults and MXN 200 for children
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Pralaya Café

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Towels provided

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 6:00 PM
Express check-in available
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 250 for adults and from MXN 200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Hotel Villa Pralaya Hotel
Hotel Villa Pralaya Jiutepec
Hotel Villa Pralaya Hotel Jiutepec

Hotel Villa Pralaya Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 70 reviews
Rating 8 - Good. 18 out of 70 reviews
Rating 6 - Okay. 9 out of 70 reviews
Rating 4 - Poor. 5 out of 70 reviews
Rating 2 - Terrible. 4 out of 70 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location near the zocalo with parking and modern accommodation. Pool could have done with a clean though!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Myriam

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Alfredo Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Martin

Disliked: Staff & service, amenities, property conditions & facilities
In theory there is a reception in the hotel that works when ever they want. You can die ringing the bell they have and no one will appear. We received the the TV and the AC control. TV worked fine but the AC didn’t. Our room was located close ti the pool. They started playing music at Lou volume at 8:30 AM. Why? Good question… avoid the bad experience. Never stay in this hotel.
Stayed 1 night in Nov 2024
Verified

8/10 Good

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene estacionamiento que está abierto las 24 h, así que siempre está abierto el zaguán del lugar. Tiene un buen restaurante-bar, el problema es que cierran muy tarde y se escucha la música en las habitaciones contiguas. El lugar donde está la recepcion es poco amistoso y físicamente es una reja negra como de prisión con una oficina desordenada. El personal es amable.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Daniel

Un trato super amable. La habitación super limpia, Super recomendable
Stayed 3 nights in Jan 2026
Verified

6/10 Okay

Gumersindo

El servicio incluía desayuno y NO lo respetaron
Stayed 1 night in Dec 2025
Verified

8/10 Good

natalia

Liked: Cleanliness
La habitación muy bien , pero las puertas del baño estan muy mal, hay que darle mantenimiento
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Jose Eduardo

Disliked: Staff & service, property conditions & facilities
El estacionamiento pésimo porque hay una pizzería y se llena
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Javier

Liked: Cleanliness, property conditions & facilities, room comfort
Habitación muy cómoda. El horario de restaurante limitado
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Castillo Skinfield

Liked: Cleanliness, amenities, property conditions & facilities
Buena atención y comida deliciosa
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo el lugar
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
El agua caliente siempre disponible, se agradece
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Alfonso Osvaldo

Liked: Cleanliness, staff & service
La Publicidad de expedia, hace sentir que es un hotel de buen nivel. Sin embargo en mi caso no fue asi. No hay un área de recepcion, la alberca fria y sucia. Tube que solicitar que colocaran papel de baño, y pedir que me dieran jabon de manos. Las camas no son de lo mejor. Eso es lo que a mí me sucedio.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Elizabeth

Liked: Amenities
Todo muy bien
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Luis Portillo

Liked: Cleanliness, staff & service, property conditions & facilities
Nos hospedamos una noche porque fuimos a un evento,el hotel está limpio, sencillo pero con lo necesario,cuenta con amplio estacionamiento,entregan la habitación a muy buena hora(1:00pm) para lo que nosotros requerimos estuvo perfecto
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Ana Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho sólo que hay una iglesia junto y en domingo desde las 6 de la mañana tocan campanadas
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Para pasar la noche y bañarse esta bien realmente no necesitabamos mas
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Paola

Disliked: Amenities, property conditions & facilities
Las habitaciones muy básicas, se sienten inseguras ya que las puertas y ventanas no cierran bien. La comida muy cara para lo que es. La atención del personal nula, nunca fueron a hacer limpieza. La alberca siempre parecía sucia
Stayed 3 nights in May 2025
Verified

6/10 Okay

José

Liked: Staff & service
El costo de la habitación estaba muy por arriba de las condiciones del lugar
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service

Fraude

Muy mal servicio El hotel no tenía letrero afuera solo el de unas pizzas Contratamos 2 camas matrimoniales y nos dieron solo una , tuvimos q hacer la aclaración para q nos cambiaran de cuarto , la chica q atendía quedó de llevarnos la llave del nuevo cuarto y nunca lo hizo Muy caro para el servicio
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Bien en general
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
No esta tan visible la entrada al hotel. La gente conoce el restaurante pero no sabe que es un hotel. Podria mejorar en la visualización del lugar
Stayed 1 night in Nov 2024
Verified

8/10 Good

José Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable y la atención fue excelente.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El restaurante es excelente, la comida deliciosa y buenos costos.. Habitación bien.
Stayed 1 night in Oct 2024