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Casona Quera

3.0 star property

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Photo gallery for Casona Quera

Exterior
Reception
Flat-screen TV
Lobby sitting area
Double Room, 1 Queen Bed | In-room safe, desk, iron/ironing board, free WiFi

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Business services
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle Quera 251, Cusco, 08002
  • Place, San Pedro Market
    ‪3 min walk‬
  • Place, Plaza de Armas
    ‪3 min walk‬
  • Place, Cusco Cathedral
    ‪5 min walk‬
  • Airport, Cusco (CUZ-Alejandro Velasco Astete Intl.)
    ‪13 min drive‬

Room options

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free WiFi

Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, 1 Queen Bed

Double Room, 1 Queen Bed | In-room safe, desk, iron/ironing board, free WiFi

Double Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room, 3 Single Beds

Triple Room, 3 Single Beds | In-room safe, desk, iron/ironing board, free WiFi

Triple Room, 3 Single Beds

  • Sleeps 3
  • 3 Single Beds

View all photos for Quadruple Room

Quadruple Room | In-room safe, desk, iron/ironing board, free WiFi

Quadruple Room

  • Sleeps 4
  • 4 Single Beds

View all photos for Basic Single Room

Basic Single Room | In-room safe, desk, iron/ironing board, free WiFi

Basic Single Room

  • Sleeps 1
  • 1 Large Single Bed

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About this property

Casona Quera

A coffee shop/cafe, concierge services and dry cleaning are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Casona Quera offers 24 accommodations with a safe and an iron/ironing board. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

With your stay at Casona Quera, you're connected to the convention centre and just a quick walk from Plaza de Armas. You'll find features such as free breakfast and free WiFi in public areas, plus a coffee shop/cafe.
  • Free full breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Municipal Theater and Museo Quijote
  • Airport shuttle service available for a fee
There's a coffee shop/cafe on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Casona Quera also features tour/ticket assistance, concierge services, and laundry facilities.

This 3-star Cusco hotel is smoke free.

Guests are served a free full breakfast daily from 6 AM to 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 6 AM to 10 AM
  • A coffee shop/cafe

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 11 AM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Peru value-added tax (VAT) at 18%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Peru. The exemption only applies to stays in Peru not exceeding 60 days.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 7 per vehicle (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Casona Quera offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 10462302474
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Property is also known as

Casona Quera Hotel Cusco
Casona Quera Hotel
Casona Quera Cusco
Casona Quera Hotel
Casona Quera Cusco
Casona Quera Hotel Cusco

Casona Quera Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 11 out of 46 reviews
Rating 8 - Good. 16 out of 46 reviews
Rating 6 - Okay. 9 out of 46 reviews
Rating 4 - Poor. 6 out of 46 reviews
Rating 2 - Terrible. 4 out of 46 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

SEONGJIN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

main street casa

That is comfortable casa. Especially bed is lovely big size. Staff is very kind.
Stayed 2 nights in Mar 2020

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inaccurate to deceptive listing: avoid

I paid a bit more for a room with a view, however learned at check-in, that no rooms have views. The rooms are different from the photos- all throughout the hotel there is dirty red, moquette over the floors. I could see watermelon seeds on the floor in my room. The hotel is located on a noisy street- making it difficult to sleep. Through the listing describes "breakfast buffet," it is not actually a buffet. We had a choice of a fried egg or cheese with our bread - but couldn't have both. And not more than 1 egg. Also, they did not even have salt and pepper available. The shower was not very warm / only has limited warm water.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older. Don’t expect much. But it’s what we need a place to sleep shower and close to everything. Staff was great.
Stayed 3 nights in Jan 2019

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Extremely accommodating and friendly staff. Good breakfast. Quiet. Conveniently located three blocks from Cusco's Plaza de Armas. Restaurants and shops close by. Hotel a bit run down; a bit of paint and a new carpet on steps would help. Good value for the cost.
Stayed 4 nights in Sep 2018

4/10 Poor

Nelly, Chicago, Il

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is close to main pkaza in Cuzco, the staff is friendly but the room was not comfortable, no menu for breakfast just wanted to get what I could eat but they had to prepare and serve whatever was schedulef. Then they lost our keys and did not clean up the floor.
Stayed 3 nights in Sep 2018

6/10 Okay

Wlady, Ecuador

Liked: Cleanliness
They gave us a tiny single bed, not the Queen size bed, Room was not ready even though we arrived at 3 pm, Hotel real name is Hotel del Inca - The place is a bit worn down, the bathroom is tiny we asked to be changed, they said they'll come back to us to assign a new room, never happened. There is better places to stay in Cusco. It is close to the main places in the center so if you dont mind all the above i guess is ok to stay here
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
You get what you paid for so don’t expect them to go above and beyond. At least the staff was nice.
Stayed 1 night in Aug 2018

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

6/10 Okay

Reiko

Disliked: Staff & service

Limited English, but helpful. Don’t ask for Landry

A night front desk guy was very helpful. He was trying to help me to cancel my tour even thought he does not speak English well. However, I also had bad experience. I asked a receptionist for Laundry in the morning as the front desk said it would be by tonight. However, when I went to pick up the Landry, they completely forgot to do it. As there are a lot of places which offer Landry service around here, I was going to bring it to other place which can be done in 2 hours. The front desk insisted to do it here, but they charged double price for my 4.3kg for 50S (over 15 US dollars for my three pants and three t-shirts!!) It was supposed to be 5S. per 1 kg. In short, don’t ask for Landry at hotel if you need to get it back on time. Intermittent hot shower and Weak/slow WiFi signals.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The site mentioned free shuttle which wasn’t true. Then they tried to charge us an extra 60 upon our exit saying the site made a mistake. The “heat” as mentioned on the site was a box heater that had to be installed. There was no typical continental breakfast. Just coffee , one egg scrambled and fruit , no cheese (I always look forward to the cheese in Cusco). Also don’t come here if you need to wake up early. There is an all night karaoke club right next door. WiFi is iffy at best.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

close to center of Cusco

the bedroom was nice except for the noise most of the night. it took a long time to get warm water for a shower.. good breakfast and the management was friendly.
Stayed 4 nights in May 2018

10/10 Excellent

linus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed for one night but room was very clean and the hotel staff was very friendly. Loved the free breakfast and that they got us cheap transport to the airport (15 sol). Also nice of them to store our bags for a few hours after checkout while we toured the city. Would definitely visit again!
Stayed 1 night in May 2018

10/10 Excellent

avalon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodations were exactly as advertised. Clean room and very friendly staff. Wifi was fast enough to watch a movie late at night (4th floor). Complimentary breakfast was delicious (eggs, buns, fresh papaya juice, coffee & fruit bowl). They also helped us call an airport taxi for getting from the airport. There is a nice store on the 2nd floor where we were able to buy alpaca socks for a very low price. Overall great stay!
Stayed 2 nights in May 2018

4/10 Poor

Sab

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Casona Qera Cuzco

I was very dissapointed ! I know this is not a luxury hotel, and maybe we got the worst room... It has an excellent location, but the eoom smelled like a cat pee, the bed spread was dirty, the toilet was leaking once you flushed it, we told them 3 times and they apparently went to check it out but never got fixed. The room We got was in fron of the main st, way too noisy! Cara go by honking non stop, not to mention there is a karaoke bar next door, a party place across the st, even we were sooo exahausted from Doing long tours and walking... we kept waking up...it is not my firt time in Cuzco, so I was dissapointed!
Stayed 4 nights in May 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel looked nothing like the pictures. It is in an old house that has not been renovated in a long time. The floor and the walls were uneven, the wooden closet was old and inconvenient. The bathroom and shower were also old and did not have anything except soap and toilet paper. There was also a staircase right outside the window of my room, and it was noisy. Worse than the state of the hotel and the room was the lack of security. I had to wait a few minutes at the reception when I arrived because no one was there. Meanwhile, all they room keys were on display and anyone could just walk in and take any of them. The staff came down eventually and were quite cordial - no issue there. However, as soon as I got to the room they went away and again left the reception unattended. I did not end up staying 4 nights as planned because when I got back to the hotel the first night at 1am or so, it took me about 20 minutes to get in. The front door of the hotel was locked, no one answered the door when I rang, and I called the number listed on Expedia. Turns out that wasn't the number of the hotel but of a manager that wasn't physically there, so he gave me yet another number to call. Again, this is all while I'm waiting outside in the street in the middle of the night. This is unacceptable, and the description on Expedia that says "24 hours front desk" is a lie. There are plenty of other hotels in Cusco. Don't stay here.
Stayed 4 nights in Apr 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Family owned friendly service

This place has Great customer service. Older structure fairly clean. On a busy street so not so quiet but you can walk everywhere close for eating, shopping, entertainment. Just depends on what you are looking for as to how you’d personally rate it.

8/10 Good

Ramon M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bello, cómodo, lástima la disco.

El lugar es muy acogedor. Tiene un estilo coloniales un edificio antiguo. Las camas muy cómodas. Lo único que echa a perder la experiencia es la disco que está a la par. Lo mejor es hospedarse en el cuarto piso lo más alejado para no escuchar el ruido.
Stayed 3 nights in Dec 2019

10/10 Excellent

Dri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

O hotel é perto da rua caracoles Onde há restaurantes e agencias
Stayed 1 night in Sep 2019

4/10 Poor

L

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
O hotel é simples e limpo, o problema maior foi o banho!! Por dois dias tomamos banho com água gelada, e no terceiro dia terminou a água no meio do banho! Os funcionários foram receptivos para tentar resolver, mas é um problema de estrutura do hotel! O café da manhã não é buffet e tem pouquíssima variedade! O hotel está localizado próximo à praça das armas, no entanto, a rua é cheia de bares e boates, o barulho na madrugada é altíssimo! Para quem tem dificuldade para dormir, se torna impossível! Importante salientar que os funcionários foram todos muito educados e cooperativos!
Stayed 5 nights in Sep 2019

10/10 Excellent

Luis, CDMX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomiendo el alojamiento tienes todo muy cerca plaza de armas, mercado san Pedro, restaurantes, farmacia tiene excelente ubicación... en cuánto a la atención al cliente nos fue de mucha ayuda Saraí y obeth! Siempre al pendientes de sus huéspedes y excelente trato.
Stayed 7 nights in Aug 2019

4/10 Poor

Bianca

Disliked: Staff & service, property conditions & facilities

Infelizmente não recomendo

Nossa estadia no hotel não atendeu ao esperado. Não tivemos água quente nos dois dias de estadia, mesmo falando com os funcionários eles não conseguiram resolver o problema, e como estava frio era impossível tomar banho em uma água morna para fria. O hotel fica em um local um pouco barulhento, o que atrapalha um pouco se a pessoa tiver o sono leve. No café da manhã também é muito restrito, o pão que eles serviram só podia escolher um acompanhamento (OU presunto OU queijo) e apenas ovos fritos (mexidos não podia). Péssimo. O wi-fi caía bastante e a cama não era confortável, tinha umas ondulações no colchão. Além disso, um dia fizemos passeio muito cedo e perguntei se poderiam oferecer algum lanchinho para levarmos (os outros hotéis estão acostumados com isso, então geralmente providenciam um café da manhã para levar), mas disseram que não era possível. Na hora do checkout queriam cobrar um valor para lavar a roupa de cama que infelizmente sujamos de alimento quando tentavamos resolver o problema da água gelada. Enfim, não recomendo. Por um valor próximo é possível encontrar hotéis melhores.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Falta mantenimiento.

No muy recomendable
Stayed 5 nights in Jul 2019

8/10 Good

Adan, Guadalajara

Travelled with group
Liked: Cleanliness, property conditions & facilities
La cercania a plaza de armas, te quedan un monton de lugares cerca del hotel, para tours, tren a machupicchu
Stayed 6 nights in Apr 2019

10/10 Excellent

Karen, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación y excelente trato

En lo personal, el hotel se me hizo muy comodo, tanto de las habitaciones como de la ubicación. El personal que atiende es muy amable y servicial.
Stayed 2 nights in Sep 2018

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel antigo, sem manutenções. Corredores em carpetes e limpeza péssima. Estávamos em 5 pessoas e todos tivemos alergia. Não recomendo. Fomos enganados pelas fotos e avaliações.
Stayed 2 nights in Sep 2018