I am very disappointed in the hotel losing my "confirmed reservation". Even after I called twice in the days leading up to our arrival. I was assured I not only had a confirmed room but I was assured I would have a 1st floor room after I stated multiple times we would arrive late after our 6 hour journey. I received a printed confirmation and upon arrival, I showed it to them.
We arrived after midnight as we stated we would but they claim they lost my reservation and asked me to wait (30 minutes) while they figured it out. Then they told me they could not offer me a comparable room. So, exhausted and trying tostay awake, I had to travel to 2 more hotels before finally getting a room after 1:30am in the morning.